User manual

TPOS PRINTER SERIES Set-up Guide
Page 9 / 12
Reference: FDE-3107243 Issue A
8 TROUBLESHOOTING
Axiohm printers are simple and generally trouble-free, but from time to time minor problems may occur.
Follow these procedures to determine the cause and resolution of any problems the printer may be having.
If the procedures in this section do not correct the problem, contact a service representative.
8.1 Light indicator
When light is on continuously, the printer is ready to operate.
When light is flashing, an error occurs.
8.2 Problems & Solutions
8.2.1 Printer Problems
Problem What to Do
Printer does not function when
turned on.
Check that printer cables are properly connected on both ends.
When using the USB interface, check if the USB LED indicates data
transmission. Check if the On/Off button is in On position.
Check that the host or power supply is getting power.
Printer LED is off. Check the power-supply and cable connections.
Printer LED is continuously on but
printer does not operate.
Check if the interface cable is properly connected.
Printer LED is flashing. Auto-cutter: Check that the mobile blade does not interfere with the
cover blade.
Remove the Paper jam button. Using a screwdriver; turn the gear
until the blade disappears.
Then open the cover and check that there is no paper jam.
Important: Do not press on the switch when the cover is opened.
Then close the cover.
If the LED is still flashing, see LED diagnostic.
Manual cutter: Check that the cover is properly closed; if not close it.
Open the cover and make sure there is paper left in the printer; if
not, remove the paper roll core, place a new paper roll as indicated
in the chapter "Loading paper". See LED diagnostic.
Open the cover and make sure there is no paper jam. In case of
paper jam, unwind the paper until no more wrinkle appear; close
the cover with the wrinkled part out and cut it with the tear bar.
If the LED is still flashing, see LED diagnostic.