THERMAL PRINTING SOLUTIONS TPOS PRINTER SERIES SET-UP GUIDE Reference 3107243 Issue A April 2003 AXIOHM 1, rue d'Arcueil, BP 820 92542 MONTROUGE CEDEX FRANCE Tel : (33) 1 58 07 17 17, Fax : (33) 1 58 07 17 18 www.axiohm.
CONTENTS 1 2 YOUR PRINTER .......................................................................... 2 1.1 Package.................................................................................................... 2 1.2 General description ................................................................................ 2 1.3 Printer location........................................................................................ 3 PLUGGING & CONNECTING YOUR PRINTER ........................ 4 2.
1 YOUR PRINTER 1.1 Package The packing box contains: Printer Power supply (optional) Power cable to be set between power supply and power network (optional) Set Up Guide 1.2 General description The TPOS is a complete printer designed with the clamshell easy paper loading system.
1.3 Printer location This printer can be used either horizontally or wall mounted (fixing holes on printer bottom for 3 mm screws, not included). The external dimensions (W×L×H) are: 121×185×125 mm (with cover closed). The printer should be set on a stable holder in a place where the following conditions are achieved: temperature from 0 to 50°C for operating (-40 to +70 for storage). no risk of water exposure. no mechanical vibration or stress.
2 PLUGGING & CONNECTING YOUR PRINTER 2.1 Connecting the power supply To the power network To the printer The cable to connect the printer to the power network is included in the package. 2.2 Connecting the printer Connections have to be set at the rear of printer: open the rear-door and set the power supply and interface cables as shown on the following drawing.
2.3 Connector pin out / features To reduce the electromagnetic emissions and susceptibility, all cables should be shielded. If you are not using cables supplied by Axiohm for this purpose, make sure that your cables match the printer and are rated at the appropriate voltage and current capacities. *Use of an inappropriate cable may seriously damage your printer! 2.3.1 Power connector Function Pin Numbers Function The connector is a shielded 3-pin female mini-Din plug.
2.3.4 USB connector The connector is located at the rear of the printer, and is of B-type. The maximum recommended cable length is 3 meters. Refer to USB specification rev 1.1, chapter 6, for more information. USB PARAMETERS Axiohm’s implementation of USB complies with “Universal Serial Bus Specification” revision 1.1. 2.3.4.1 Capabilities: TPOS is only a device, and doesn’t provide hub capabilities. Full speed communications (12Mbits/sec) are supported. 2.3.4.
3 LOADING PAPER The Clamshell design allows easy paper loading. To load paper: Open the cover using finger recesses. Set the paper roll as indicated on the inside of the cover (see drawing). Close the cover leaving a small length of paper out. Cut the small length left with the tear bar. Your paper roll is set. Notes: The paper used should be recommended by AXIOHM. The paper width must be 58 0/-0.3 mm. The maximum paper roll diameter is 90 mm. Warning: If the paper width should be less than 57.
4 CUTTING FEATURES The printer is equipped with a high performance guillotine cutter that can provide total and partial cuts by software command. The partial cut leaves a 2 mm center tab.
8 TROUBLESHOOTING Axiohm printers are simple and generally trouble-free, but from time to time minor problems may occur. Follow these procedures to determine the cause and resolution of any problems the printer may be having. If the procedures in this section do not correct the problem, contact a service representative. 8.1 Light indicator When light is on continuously, the printer is ready to operate. When light is flashing, an error occurs. 8.2 Problems & Solutions 8.2.
8.2.2 Printer LED Diagnostic Problem Possible Causes What to Do LED, slow continuous flashing Out of paper. Put in a new paper roll. (1 flash / sec or more). Cover is off. Put the cover on. Knife is unable to home. Contact your authorized service representative. Print head is too hot. Turn the printer off (unplug). Voltages are out of range. Contact your authorized service representative. Flashing LED in various combinations.
8.2.3 Printing Problems Problem Possible Causes What to Do Print quality is deteriorating. Print head may be getting dirty. See next chapter ”Cleaning your printer”. Colored stripe on the receipt. Paper is low. Change the paper. Receipt does not come out all the way. Paper is jammed. Auto-cutter: Check that the mobile blade does not interfere with the cover blade. Remove the Paper jam button. Using a screwdriver; turn the gear until the blade disappears.
8.2.4 Auto Cutting Problems Problem What to Do What to Do The ticket is out of the Cut command is not used printer, but the cutter correctly. does not cut. Faulty cutter. Review the User Manual command sets. Contact your authorized service representative. Total cuts instead of partial cuts. Un-adapted partial cut setting Contact your authorized service representative. Cutter jam. Paper used is too thick. Auto-cutter: Check that the mobile blade does not interfere with the cover blade.
