Specifications

ASTRIUM Set-Up Guide 12/14 Reference :3108332 - Issue Z
TROUBLESHOOTING
Consult the table below before contacting the field engineering service to attempt to correct the malfunction
by following the information provided.
Problems
Solutions
The printer does not power on.
Make sure that the power cord of the external power supply unit is
properly connected to the electrical outlet.
Make sure that the power cord of the external power supply unit is
properly connected to the printer.
Make sure that the building’s electrical system is working correctly.
The paper is jammed.
Remove the paper roll, make sure that the paper compartment is clear of
paper dust or residue and then reload the paper roll.
The paper is not cut (cutter
locked).
Reset the cutter by opening and closing the printer cover.
Open the printer cover and remove the wrinkled paper, then load paper
roll again.
Open the printer cover and then remove and reload the paper roll.
The yellow out/almost out of
paper LED (ROLL) is on or
flashing.
Load a new paper roll.
The red ERROR LED (ERR) is
on.
If the paper is jammed, clear the paper jam by following the instructions
of step 2.
If the cutter is locked, unlock the cutter by following the instructions of
step 3.
In the case of a printer failure, contact the field engineering service.
The power LED (ON/OFF) is
flashing.
Wait for the LED to stop flashing.
The paper is not fed.
Open the printer cover and then close it again by pressing
simultaneously on the right-hand and left-hand sides of the cover’s paper
output slot.
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