User manual

APOS Premium Printer Series User Manual Page 133 /136 Reference: FDE 3107312 Issue A
7 TROUBLESHOOTING
Axiohm printers are simple and generally trouble-free, but from time to time minor problems may occur.
Follow these procedures to determine the cause and resolution of any problems the printer may be having.
If the procedures in this section do not correct the problem, contact a service representative.
7.1 Light indicator
When light is on continuously, the printer is ready to operate.
When light is flashing, an error occurs.
7.2 Problems & Solutions
7.2.1 Printer Problems
Problem What to Do
Printer does not function
when turned on.
Check that printer cables are properly connected on both ends.
Check that the host or power supply is getting power.
Receipt cover may not be fully closed. Close and latch the
receipt cover.
Light is off Check the power-supply and cables connections.
Light is continuously on
but printer does not
operate
Check to see if the interface cable is well connected.
Light is flashing Check that cover is well closed, if not close it.
Open the cover and make sure there is paper left in the printer,
if not: remove the paper roll core, place a new paper roll as
indicated in the chapter "Loading paper".
Open the cover and check there is no paper jam, if there is
some: unwind the paper until no wrinkle appears, close the
cover with wrinkled part out and cut it with the tear bar.
7.2.2 LED Problems
Problem Possible Causes What to Do
Paper out. Put in a new paper roll.
Cover off. Put the cover on.
Knife unable to home. Contact your authorized
service representative.
Print head too hot
LED, slow continuous
flashing
Voltages out of range