Instruction manual

A758 Owner’s Guide Chapter 3: Using the Printer
September 1999 48
Returning a Printer
Follow these instructions if you need to return a printer for servicing.
1. If you are sending the printer to Axiohm for repair, call Axiohm for a Return
Material Authorization number (RMA#) at [phone]. Be prepared to
answer questions concerning shipping and billing. Request an RMA process
be sent to you, if required.
2. Pack the printer as follows:
Receipt
Cover
Receipt
Paper
a. Place receipt paper between the receipt cover and the printhead for
protection.
Front
Cover
Cardboard
Support
Carriage
Foam
Restraint
b. Remove the ribbon cassette, move the carriage to the right, and place the
foam restraint between the left side of the printer and the carriage to
protect the carriage.
c. Place the cardboard support on the Slip Table.