Instruction manual

A758 Owner’s Guide Chapter 3: Using the Printer
September 1999 47
Other Serious Problems
The following problems all need to be corrected by a qualified service
representative. See the next section, “Contacting a Service Representative.”
♦
MICR check reader not operating properly
♦
Forms not feeding into the slip/forms area properly
♦
Missing dots in slip or forms printing
♦
Printer will not cycle or stop when required
♦
Illegible characters
♦
Paper will not feed
♦
Knife will not cycle or cut
♦
Platen will not open or close
♦
Printer will not communicate with the host computer
Contacting a Service Representative
For serious problems, such as the printer not printing, not communicating
with the host computer, or not turning on, contact Axiohm technical support
at 607-274-2424.
For self-maintenance organizations, a service guide, service video, parts manual,
and other service documents, can be obtained from Axiohm.