Instruction manual

A758 Owner’s Guide Chapter 3: Using the Printer
September 1999 44
Poor Receipt Print Quality
Problem/Symptom Possible Causes What to Do
Colored stripe on receipt. Paper is low. Change the paper.
Receipt does not come out all the
way.
Paper is jammed. Open the receipt cover, inspect the
knife, and clear any jammed paper.
Printer starts to print, but stops
while the receipt is being
printed.
Paper is jammed. Open the receipt cover, inspect the
knife, and clear any jammed paper.
Print is light or spotty. Paper roll loaded
incorrectly.
Thermal printhead is dirty.
Improper internal cable
connections.
Printhead is defective.
Check that the paper is loaded
properly.
Use recommended thermal receipt
paper. Clean the thermal printhead
with an alcohol pen. Do not spray the
thermal printhead with household
cleaner as this may damage it and the
electronics. The thermal printhead
does not normally require cleaning if
the recommended paper grades are
used. If non-recommended paper has
been used for an extended period of
time, cleaning the printhead with an
alcohol pen will not be of much
benefit.
Contact a service representative.
Contact a service representative.
Vertical column of print is
missing, one side of receipt is
missing, or top or bottom half of
characters are missing.
Printhead is defective. Contact a service representative.
Print cassette ribbon jams when
check flip option is used.
Improper ribbon cassette.
An approved Axiohm
cassette must be used with
the check flip option.
Replace cassette with a cassette
approved for the check flip option.