User manual

A630/A 632 Set-Up Guide page 6 / 6 Reference : FDE-3106260-B
TROUBLESHOOTING
Light indicators on A630 (desktop)
When the printer is powered "off ", no button are lighted.
When the printer is set "on", the "on-off" button is flashing (colour red) for few seconds, then it is turned off.
The Paper feed button is lighted ( colour green ) ; the printer can receive data and print.
Problems & Solutions on A630
Lights are "off " when powered Check the power supply and cables connections.
Lights are continuously "on " but
printer does not operate
Check to see if the interface cable is well connected.
The red light is flashing
Check that cover is well closed, if not close it.
Open the cover and make sure there is paper left in the printer, if not :
remove the paper roll core, place a new paper roll.
Open the cover and check there is no paper jam, if there is some :
unwind the paper untill no wrinkle appears, close the cover with wrinkled
part out and cut it with the tear bar.
Printing quality is deteriorating The printhead may be getting dirty, see next chapter.
CLEANING YOUR PRINTER
Depending on the environment in which the printer is used, it can accumulate dust. Therefore it is necessary
to clean it periodically to maintain a good print quality. The cleaning period depends on the environment and
the usage of the printer, but the printhead should be cleaned at least once a year or up to one month in
case of heavy duty applications.
Cleaning Instructions :
 Unplug the printer. Never clean the head immediately after printing, the head may be hot.
 Open the cover, clean the heating dots line of the head with a cotton stick containing a solvent
alcohol (ethanol, methanol, or IPA) but do not touch the printhead with your fingers !
 Allow the solvent to dry and close the cover.
N.B : AXIOHM can also provide cleaning kits with the instructions to use it. The kit reference is CK60000A.