User manual

A630/A631/A632 Printer Series User Manual Page 60 / 63 Reference: FDE 3106894 Issue F
7 TROUBLE SHOOTING
AXIOHM printers are simple and generally trouble-free, but from time to time minor problems may occur.
Follow these procedures to determine the cause and resolution of any problems the printer may be having.
If the procedures in this section do not correct the problem, contact a service representative.
7.1 Problems and solutions
Lights are "off " when powered Check the battery and cables connections.
/
Lights are continuously "on", but
printer does not operate
Check to see if the interface cable is well connected.
/
The red light is flashing slowly The printer is in boot mode, meaning that the main
firmware could be corrupted.
Try to reset the printer. If the red LED keeps flashing, the
main firmware needs to be downloaded.
Contact your distributor or AXIOHM's Technical Support
team.
/
The red light is flashing quickly Check that cover is well closed, if not close it.
Open the cover and make sure there is paper left in the
printer, if not: remove the paper roll core, place a new
paper roll.
Open the cover and check there is no paper jam, if there is
some: unwind the paper until no wrinkle appears, close the
cover with wrinkled part out and cut it with the tear bar.
/
The green light is flashing slowly The battery is low.
Connect the power supply to charge the battery
A631
only
Printing quality is deteriorating The print-head may be getting dirty, see next chapter.
/
The interface board configuration
doesn’t match the daughter board
assembly : BT daughter board,
RS232 configuration and vice
versa
Check that the interface board configuration showed on
the diagnostics form matches the daughter board assembly.
In case of mismatch, follow this 2 steps sequence to toggle
interface configuration between RS232 and Bluetooth
TM
.
1/ Switch to boot mode: open the cover and reset the
printer while holding down the paper feed button.
The RED LED should blink slowly.
2/ Release the paper feed button and hold it down again for
at least 10 seconds.
/
Charging does not begin
Charging is possible only if the battery is low (the green
light must flash slowly)
A631
only