Installation Guide

Before Calling for Service

Issue Possible Cause / Solution

The range hood doesn't turn on

• Check if the range hood is plugged in. Make sure that all

power is turned ON, the fuse isn't blown and all electrical

wirings are properly connected.

The range hood turns on but the

LED light doesn't

• Replace the defective LED assembly. Refer to Range Hood

Care section for instructions.

The range hood vibrates when

the blower is on

• Check and tighten the mounting screws to secure the hood

to the cabinet or wall properly.

The blower or fan seems weak

• Check that the duct size used is at least 8”. Range hood

WILL NOT function efficiently with insufficient duct size. For

example: 7” duct over 8” top vent and not sealed properly.

• Check if the duct is clogged or the damper (half-circular

flapper) is not installed correctly or opening properly. A tight

mesh on a side wall cap might also cause restriction to the

air flow.

The lights work but the blower is

not spinning at all or is rattling

• The blower might be jammed or scraping the bottom due to

shipping damage.

• Disconnect the power cord, remove the fan grill and the fan

blade, might see the fan blade or/and motor is not in the

proper position (offset from the center). Try to fix/adjust it or

please contact us immediately.

The hood is not venting out

properly

• Make sure the distance between the stove top and the

bottom of the hood is within recommended 24” and 30” in

distance. *Due to different ceiling height configurations, the

recommended height may not be applicable.

• Reduce the number of elbows and length of duct work.

Check if all joints are properly connected, taped and sealed.

• Make sure the power is on high speed for heavy cooking.

RANGE HOOD TROUBLESHOOTING