User's Manual

30
Awarepoint Sensor S2 © 2008 Awarepoint Corporation
Installation Manual
Finally, click the Apply button.
ContinuetoplaceallSensors.Astheyareplaced,theywilljointhenetwork.Some
routinglineswillbedisplayedasshownbelow.
Figure2‐2:Positioning:ConfigurationTab‐PlacingallAwarepointSensors
3 Troubleshooting
CustomerSupport:1‐888‐TAGIT‐NOW
3.1 Awarepoint Sensor
IftheSensorappearsRedinthePositioning:ConfigurationtaborontheAwarepoint
NetworkOperationsCenter,theSensorhasaproblem.Try thefollowingsteps:
1. VerifytheBridgenearesttheSensorisfunctioningcorrectly.VerifytheApplianceis
functioningcorrectly.
2. IfmultipleSensorsweredownandtheyare
allgroupedtogether,likelythesewere
allroutingthroughoneSensorandthatSensorlostconnectivity.Wait
approximatelyonehourandcheckthestatusagain. IftheSensorsarestilldown,
proceedtostep3.
3. VerifythattheSensorisphysicallypresent.Ifso,thenproceed.
4. Unplugand
replugtheSensor.Ifitisstillred,replacetheSensor.If anotherSensoris
redinthesamelocation,likelytheSensorisoutofrangeofthenextnearestSensor.
MovetheSensorclosertotheSensorsthatareworking.