User's Manual

System Manager User Guide |

System Manager 2.0

You can also use the Beacon Sniffer tool on the Awarepoint tablet to verify the

beacon(s) is sending messages as iBeacon.

6.1.2.1 Troubleshooting

Issue Solution

After power cycling the device no

LED lights can be seen on the

device.

Allow the device extra time and try again. If the issue persists,

you may need to RMA the device.

The device cannot be provisioned.

Restart the tablet and try again. If the issue persists, RMA the

device.

No beacon configuration request

message appears in the log.

Check the following:

• Verify the parameters used in the provisioning app are

correct

• Verify the wireless network is functioning

Configuration request is rejected. Verify the following:

• The device firmware is available

• The network configuration in System Manager is

correct

• The device type of the beacon matches what you batch

created

• The appliance is correctly communication with the

NOC

No beacon can be seen in the

Beacon Sniffer app on the tablet.

Power cycle the device a few times with a longer waiting period

then repeat the provisioning process.

6.1.3 Configuring Tags

1. From the devices list on the left, drill down to find the Tag type whose

configuration you want to change or update, then select the configuration

beneath it.