User's Manual

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3 Troubleshooting

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3.1 Awarepoint Bridge

If the Bridge appears Red in the Positioning: Configuration tab or on the

Awarepoint Network Operations Center, the Bridge has a problem. Try the

following steps:

From a computer on the same network as the Bridge, ping the Bridge’s IP

address. If this test passes, proceed to step 3. If this test fails, it is likely the Bridge

is disconnected from the network. Check that the Bridge is connected to the

Ethernet network.

From the same computer, open a web browser and go to the Bridge’s IP

address. Press the ‘Restart Bridge’ button and enter the password.

Check the status of the Bridge using the system manger. If it remains down ,

contact Awarepoint Technical Support.

Installation Manual