Manual

FAQ

117

Make sure the HDD was formatted prior to use.

The record schedule has not been set in manual record mode. Please refer

to 7.3.2 Record Schedule Conﬁguration for details.

Maybe HDD is full and thus the DVR is not able to record. Check HDD

information from Disk Management and if required, please enable the recycle

function (please see 7.1.2 Advanced Conﬁguration for details).

There is no disk but cameras in the disk group, so please add at least one

disk to the group. Refer to 7.5.1 Storage Mode Conﬁguration for details.

The HDD could have gone bad. Please change another one.

Q6. The system cannot record, why?

Please make sure the IE version is IE8 or above.

Please check whether the PC has enabled the ﬁrewall or installed the

antivirus software. Please try to access the DVR again after you disable the

ﬁrewall and stop the antivirus software.

Black & white list may have been set in Account and Authority setting. The

PC of which the IP address is in the black list or out of the white list cannot access

the DVR remotely.

IE browser blocks ActiveX control. Please do setup as per the steps

mentioned below.

Q7. Fail to access the DVR remotely through IE.

Q8. ActiveX control cannot be downloaded. What can I do?

①

Open IE browser. Click Internet Options