User`s guide

15
Contact Us
© Copyright 1988-2010
AVTECH Software, Inc.
All Rights Reserved Worldwide.
AVTECH, AVTECH Software,
AVTECH.com, AVTECHSoftware.com,
EnvironmentMonitor.com,
‘Environment Monitoring Made Easy!’,
‘Network-Wide Monitoring Made Easy!’,
Device ManageR, Room Alert,
RoomAlert.com, Signal Tower, SLE, WiSH,
WiSPR, TemPageR and TemPageR.com.
AVTECH Software, Inc.
16 Cutler Street, Cutler Mill
Warren, RI 02885-2761 USA
Sales: 888.220.6700
Phone: [phone]
Fax: [phone]
AVTECH.com
RoomAlert.com
TemPageR.com
EnvironmentMonitor.com
Visit Us
AVTECH does not sell or share your
email or other contact information.
AVTECH uses limited email marketing
because most of our prospects and
customers consider it important and
convenient. When we do, AVTECH
provides customers with an easy means to
decline to receive further email notices.
Privacy Promise
Trademarks
Current Versions
To confi rm your organization is running
current software and fi rmware versions or
to download these versions for any licensed
AVTECH product under current MSUS,
please visit www.AVTECH.com and
look for the ‘Current Versions’ box
on the “Support” page.
At AVTECH, we truly want to know when
we do well and when we miss expectations.
Working to provide the best products and
services means making changes that
typically succeed and occasionally fall short.
Please take a moment and email us your
feedback at [e-mail].
It is always appreciated. Thank You.
Tell Us Your Story
How To Purchase AVTECH Products
AVTECH products are available for purchase around the world and used in 104 countries, on Antarctica
and in space. You can purchase through your favorite reseller *, direct from AVTECH, or online through
our store. When ordering from AVTECH, we are happy to accept your organization’s purchase order (PO),
as well as payment via credit card or wire transfer. All orders ship the same or next business day.
Resellers: Order Through Your Favorite Reseller – Ask them to contact AVTECH on your behalf.
We can set them up to resell AVTECH products in minutes and ship to you the same or next business day.
Phone: [phone] (9-5 EST) – Call AVTECH direct and ask to speak with a
‘Product Specialist’. They can take your order by phone for immediate processing or provide you with an
immediate PDF quote by email. If you are outside of the U.S.A. or Canada, please ask to speak with an
‘International Product Specialist’ as they can better address international shipping and customs concerns.
Website: Environment Monitor.com (Anytime) – Place your order online at any time through the
AVTECH store for immediate processing. International money rates are available online to view pricing and
make payment in your local currency. Periodic online specials are available and change on a regular basis.
Email: [e-mail] (Anytime) – Send your organization’s purchase order (PO), completed
and scanned quote form or order instructions to AVTECH via email. We prefer to receive POs in PDF
format although can accept Word and Excel formats if necessary.
Fax: [phone] (Anytime) – Send your purchase order (PO), completed quote form or order
instructions to AVTECH via fax at any time. Faxes are received in a secure facility.
NOTE: International orders placed with a purchase order ship when payment is received. Wire transfer or credit
card payment is preferred. Checks must be in U.S.D. and drawn on a U.S. bank.
Maintenance Support & Update Service (MSUS)
‘Maintenance Support & Update Service’ (MSUS) for AVTECH’s IT & facilities environment monitoring
products is an important type of ‘IT & facilities insurance’. If a problem arises, help is within easy and
immediate access. This enables your organization to keep the servers, network and entire operation available
and running for everyone’s benefi t. It also allows managers to sleep well at night, comfortable knowing that
Room Alert, TemPageR and Device ManageR are on the job 24 hours a day!
During the ‘Maintenance Support & Update Service’ (MSUS) period, AVTECH will make available
to current customers without charge, copies of any appropriate fi rmware, software updates and/or
enhancements as may be released. Firmware and software updates will be provided via website
download (approximately 3-4 times per year) and via CD links (normally mailed annually). Updates
shall include release notes or revised documentation when it is or may be appropriate. In addition,
AVTECH will provide technical support as may be required, new software keys, current product
fi rmware, notice of new products and services, periodic newsletters or update communications and
various special offers, which provide benefi t to the licensed customer. Room Alert and TemPageR
hardware customers will enjoy full hardware replacement service on the ID box in case it should fail to
function properly during normal use (i.e. without tamper or damage). This valuable service insures that
current fi rmware and software versions for products, documentation, as well as technical support and
fully functioning hardware, are available to licensed customers during the MSUS period.
MSUS is an annual service that is included for free during the fi rst year when any AVTECH monitoring
product is purchased. MSUS is optionally extendable thereafter on an annual basis, paid for in advance.
AVTECH automatically sends out renewal notices sixty (60) days prior to expiration of MSUS for easy
renewal. Failure to renew this service will result in a loss of the valuable and important benefi ts listed
above. Reinstatement after MSUS has expired will incur an additional service fee. Support for sensors
is complimentary and based upon current MSUS for the primary Room Alert or TemPageR monitoring
hardware being covered. For additional information, please contact AVTECH directly.
Technical Support services are available 9-5:00 EST through:
Live Chat: AVTECH.com/LiveChat.htm Email: [e-mail]
Website: AVTECH.com/Support Phone: [phone]