User guide

Appendices 439
displayed by the DSR Remote Operations software. See the installer/user guide for the DSR
switch for more information.
• Ensure that an external modem is attached to the modem port of the DSR switch. The modem
port should have auto-answer turned off (typically a modem’s default setting).
• Ensure that the PC containing the DSView Client interface has dial-up software and that the
software is configured properly. See your operating system documentation for
more information.
• Ensure that you are using one of the following supported operating systems: Windows NT 4.0
Workstation or Server with Service Pack 6a or later; Windows 2000 Workstation or Server
with Service Pack 2 or later; or Windows XP Home Edition or Professional.
To use the DSR Remote Operations command:
1. Establish a dial-up connection to the switch from the PC containing the DSR Remote Opera-
tions software.
NOTE: Windows displays a dialog box that prompts the DSView user for a username and password when a
dial-up connection is established. It is not necessary to enter a username or password in the dialog box. When
this dialog box appears, click OK to dismiss the dialog box.
2. Once the connection has been established, select Start - Programs - Avocent DSView 3.0 - DSR
Remote Operations to start the DSR Remote Operations software on the PC. The Login dialog
box will appear.
Figure C.6: Login Dialog Box
The switch will disconnect the modem connection if a DSView user does not log in within the time
period specified by the authentication time-out value. The default authentication time-out value
(120 seconds) may be changed using the Terminal Applications menu. See the installer/user guide
for the DSR switch for more information.
The DSR switch will attempt to contact the DSView Server to authenticate the DSView user. If the
DSView Server is unavailable, the switch will use its internal database to authenticate the
DSView user.