User guide

4. If no smart card is mapped to the target device, the No Card Mapped option will have a
dot beside it. Select your smart card, listed below this option, to map the smart card.
To unmap a smart card:
Close out the KVM session by clicking X in the Video Viewer window menu.
-or-
Select Tools - No Card Mapped.
-or-
Remove the smart card from the smart card reader.
-or-
Disconnect the smart card reader from the client server.
Video Viewer Troubleshooting
If the Video Viewer or the Virtual Media dialog box does not start, the local Java cache may
be corrupted. You can easily clear the cache without losing any data.
To clear the local Java cache:
1. Start the Java Control panel.
On supported Windows and Macintosh systems, this will be an item in the Control
Panel.
On supported Linux systems, from a shell prompt, change directory to the bin directory
where Java is installed. Then type ./ControlPanel.
For example:
cd /usr/java/avocent/jrel.5.0_02/bin
./ControlPanel
2. Select the General tab.
3. Click the Settings button.
4. Click the View Applications button.
5. Select any DSView Video Viewer Application items.
6. Click the Remove Selected Entries button (this button may also be named Remove Selected
Application).
If this does not solve the problem, repeat step 1, then click the Delete Files button.
NOTE: Clicking the Delete Files button will remove all applications installed with Java Web Start.
Chapter 19: Using the Video Viewer 325