User guide

If the computer will be a hub server, you will need the license key obtained from Avocent and
provide a username and password to use for initial log in.
If the computer will be a spoke server, you will need to identify the associated hub server and
provide the name/password of the hub server’s DSView software administrator.
Avocent Customer Express (ACE) Account
The ACE (Avocent Customer Express) account is used for activating the DSView software.
This will also allow you to interact with technical services agents who will have a full history
of your account, including past support calls. You will also find easy access to the most
commonly requested documents, including technical documentation, product bulletins, recent
upgrades and other online resources to provide you with up-to-date information on your
Avocent products.
DSView Software Activation
In order to use DSView software, it must be activated. For each license (or block of licenses),
purchased, you will receive an Activation Token. The activation token is an alpha-numeric
string of 21 characters. You should have the activation token available when registering your
license.
To register the activation token, visit http://support.avocent.com. To save time during the
installation process, register your token prior to starting installation.
Based on the Master License/Child License model, there are two methods to activate your
software. The installation license (the initial license for the hub), is activated independently. It
then becomes a Master License Key.
The Add-on Component License is activated using a specific master license key. It then
becomes a Component (or Child) License Key.
To register the installation license:
1. Using a web browser, navigate to http://support.avocent.com.
2. Click Software Activation link.
3. You will be asked to create or enter your Avocent Customer Express (ACE) account
information.
NOTE: If this is the first time you have registered a product (software or hardware) with Avocent, you will see a
message that you have no components registered.
4. If this is the first time you are logging in, click Click here for your registered products.
Chapter 2: Installation 13