User guide

Connecting to an existing session
When you attempt to connect to a port already in use by another user, the Cannot connect to
the server dialog box displays and states that the port is in use along with the name of the
current user(s). At this point, you may request to share access to the port with the current user
(s).
You may be presented with one or more of the following options:
• Actively share a connection - When you are prompted to share a connection and you click
Share with the other user but do not click Passive Share, an active connection will be
established. When sharing access to a port actively, all users may monitor the port and take
control if no other user is currently active.
When you click OK, the primary user who is currently active will receive a request to
allow sharing unless Allow shared connections automatically has been enabled (see
Video Viewer session properties on page 289). If the user confirms, then you will be
given active access to the port.
• Passively share a connection - When you are prompted to share a connection and you click
Share with the other user and also click Passive Share, a passive connection will be
established. When sharing access to a port passively, you may only view what occurs on
the target device, without controlling the keyboard or mouse.
When you click OK, the primary user who is currently active will receive a request to
allow sharing unless Allow shared connections automatically has been enabled (see
Video Viewer session properties on page 289). If the user confirms, then you will be
given passive access to the port.
• Preempt a user’s connection (DSView software administrators and user administrators only;
see Built-in User Groups Roles on page 43) - When you are prompted to preempt the user’s
session and you click Preempt the other user, the user requesting access to the target
device will be connected and existing user(s) will lose their connection to the target
device. The existing user(s) will be notified that their sessions have been preempted.
You cannot preempt a local user who is in broadcast mode. See the DSR Installer/User
Guide for more information.
• Make a stealth connection (DSView software administrators, appliance administrators and
user administrators only; see Built-in User Groups Roles on page 43). When you are
prompted to connect using Stealth mode and you click Stealth mode, a Video Viewer
window session will be started but you will only be able to view what occurs on the target
device, without controlling the keyboard or mouse. The user who is currently active will
not be notified that access is being shared and no request to authorize sharing will be
288 DSView™ 4 Installer/User Guide