User guide

Chapter 1: Product Overview 27
To correct certificate security alerts for client and hub server connections:
1. From the DSView software client server, connect to the DSView software hub server using
Internet Explorer. The Security Alert dialog box will appear.
2. In the Security Alert dialog box, click View Certificate. The Certificate dialog box will appear.
If you click No, a connection will not be made with the DSView software hub server and the
DSView software User Login window will open. If you click Yes, a connection will be made
with the DSView software hub server and the DSView software Login Screen will appear, but
the Security Alert dialog box will continue to appear each time you connect to the hub server.
3. Click Install Certificate to install a new certificate. See the Internet Explorer documentation
for more information.
4. Once the certificate is installed, ensure that the time setting on the DSView software client PC
is within the Valid from...to... dates and that the Issued to and Issued by fields exactly match.
Invalid to...from dates typically occur when the DSView software is installed on a server that
is set to an invalid time. When a DSView software client that is set to a valid time connects to
the DSView software server that is set to an invalid time, a “The security certificate date is
invalid” warning will appear in the Security Alert dialog box.
Serial session security alerts
The Serial Session Viewer, which is used during a serial session, is a Java-based applet. Three
certificate tests are performed by Java when the DSView management software connects to a
serial device:
• Does the serial device trust the certificate issuer?
• Has the certificate expired?
• Does the name on the serial device certificate match the name of the DSView software hub
server certificate?
A Warning - Security dialog box will appear if the answer to all three questions is No. If the
answers to the first two questions are Yes and the last question is No, a Warning - HTTPS dialog
box will appear. To prevent either of these warning dialog boxes from appearing when you connect
to a serial device, all three questions must be answered Yes.
To correct certificate security alerts when connecting to a serial session:
1. From a Unit Views window Action column for a CPS or CCM appliance, click Serial Session.
-or-
From a Unit Views window, click on the name of a CPS or CCM appliance. Overview will
automatically be selected, the name of the appliance will appear at the top of the side
navigation bar and the Overview window will open. Click the Serial Session icon or text.
2. If a Warning - Security dialog box appears, continue to step 3.