User guide

Chapter 6: Using the Video Viewer 205
Troubleshooting
If the Video Viewer or the Virtual Media dialog box does not start, the local Java cache may be
corrupted. You can easily clear the cache without losing any data.
To clear the local Java cache:
1. Start the Java Control panel.
On supported Windows systems, this will be an item in the Control Panel.
On supported Linux systems, from a shell prompt, change directory to the bin directory where
Java is installed. Then type
./ControlPanel.
For example:
cd /usr/java/avocent/jrel.5.0_02/bin
./ControlPanel
2. Select the General tab.
3. Click the Settings button.
4. Click the View Applications button.
5. Select any DSView Video Viewer Application items.
6. Click the Remove Selected Entries button (this button may also be named Remove
Selected Application).
If this does not solve the problem, repeat step 1, then click the Delete Files button.
NOTE: Clicking the Delete Files button will remove all applications installed with Java Web Start.