DSVIEW® 3 Installer/User Guide
DSView 3 Software ® Version 3.7.1 Installer/User Guide Avocent, the Avocent logo, The Power of Being There, DSView, DSR, MergePoint, MergePoint Unity, AlterPath, AutoView, OutLook, OSCAR, AVWorks, Dambrackas Video Compression and Cyclades are registered trademarks of Avocent Corporation or its affiliates in the U.S. and other countries. All other marks are the property of their respective owners. © 2009 Avocent Corporation.
iii TA B LE OF C ON TE N TS Product Overview Features and Benefits 1 1 System Components 2 Third party products 3 Partner products 4 Supported Units 4 Target devices 7 Power devices 7 System Configuration Installation About Installation 8 11 11 Minimum requirements for the DSView 3 software 12 Before installing and configuring the DSView 3 software 12 Installing the DSView 3 Software 13 Upgrading the DSView 3 Software 16 Recommended upgrade process 16 Configuring the DSView 3 Sof
iv DSView® 3 Software Installer/User Guide Sorting information in a window 30 Filtering information in a window 30 Saving information in a window 32 Using the Customize link in windows 32 Displaying pages 33 Bookmarking a window 34 Printing a window 35 Refreshing a window 35 Using keyboard commands 35 Basic Operations DSView 3 Help 37 37 Configuring the DSView 3 help location 37 Installing DSView 3 help on a local server 38 Global System Properties 38 Legal Notice 39 PCI Compli
Table of Contents Certificates System certificate policy and trust store v 52 53 Integrated Windows Authentication 55 Firewalls 56 VPNs 57 NAT Devices 59 Licenses 60 Adding a new license key 63 System Information 64 ISV Partners 64 DSView 3 Servers Server Properties 65 65 Server certificates 67 Avocent proxy server 72 Server trap destinations 73 Client session information 73 DSView 3 software modem sessions 74 Email 76 Unit status polling 76 Backing up and Restoring Hub S
vi DSView® 3 Software Installer/User Guide RSA SecurID external authentication service 110 User Authentication Services Window 113 Units View Windows Types of Units View windows 115 115 Topology view 116 Accessing Units View windows 118 Showing and hiding units 119 Units View windows fields 120 Multiple unit operations from a Units View window 124 Unit Overview Windows 125 Unit Status Window 127 Adding and Deleting Units Adding Units 129 129 Wizards that add units 130 Adding a sing
Table of Contents vii Topology synchronization options in the Resync Wizard 149 Merging target devices 150 Merging or splitting cascade switches 152 Automatic Discovery 152 Automatic Inheritance for Group Memberships and Properties 153 Managing Units Appliance Configuration Templates 155 155 Saving appliance configuration templates 155 Modifying appliance configuration template properties 156 Applying appliance configuration templates 157 Unit Properties 158 About Access Rights 163 H
viii DSView® 3 Software Installer/User Guide Power Devices and Power Device Sockets Power Devices 187 187 Power Device Input Feed 189 Power Device Sockets 191 Power Control of Devices Attached to Power Devices 192 Unit Sessions and Connections Managed Appliance Session Settings Customizing the Appliance Sessions window Active Sessions 195 195 195 201 All active sessions 201 Active sessions on a target device 203 Active modem sessions 205 Connections to Units 207 Connection display format
Table of Contents ix Enabling SSH Passthrough 224 SSH port sharing 224 SSH Passthrough Sessions 225 Establishing an SSH Passthrough connection to a unit 226 Escape key sequence 228 Break sequences 229 Transferring read/write access 230 Disconnecting a session 231 Displaying session output 231 Supported service processor commands 231 Grouping Units Site, Department and Location Groups 233 233 Custom Fields 236 Unit Groups 239 Unit group hierarchy 241 Adding or deleting a unit gr
x DSView® 3 Software Installer/User Guide Unlocking User Accounts 266 Resetting a User Account Password 266 Changing User Account Properties 267 Username 267 User certificates 268 User SSH key 268 User password 269 User account restrictions and expiration settings 269 User group membership 270 Preemption level 271 Address 271 Phone contact 271 Email contact 272 User notes 272 Custom field properties 272 User Access Rights User Groups Adding User-defined User Groups 273 275 2
Table of Contents xi Closing a Video Viewer Session 291 KVM Session Profiles 291 General profile settings 292 Cursor profile settings 294 Toolbar profile settings 295 Video profile settings 295 Managing KVM session profiles 297 Using Menu Commands to Manage Session Settings 301 General commands 301 Cursor commands 302 Toolbar commands 303 Video commands 304 Mouse scaling command 304 Avocent Mouse Sync 305 Manual Video Adjustment 306 Saving the View 309 Displaying Video View
xii DSView® 3 Software Installer/User Guide Video Viewer Troubleshooting Using the Telnet Viewer About the Telnet Viewer Telnet Viewer Window Features Telnet Viewer window toolbar 326 327 327 328 329 Security Property 330 Opening a Session 331 Customizing the Telnet Viewer 331 Customizing Session Properties 332 Login scripts 335 Reviewing Session Data 336 Macros 337 Macro groups 339 Logging 341 Copying, Pasting and Printing Session Data 344 Power Control of Devices Attached to Power
Table of Contents xiii Restoring a managed appliance configuration 360 Saving a managed appliance user database 361 Restoring a managed appliance user database 361 Using Tasks Using the Tasks Window 363 363 Adding tasks 364 Specifying when to run tasks 364 Adding Tasks Using the Add Task Wizard 367 Task: Backup DSView 3 software database and system files 367 Task: Configure SNMP trap settings on a managed appliance 368 Task: Power control a target device 369 Task: Exporting an event lo
xiv DSView® 3 Software Installer/User Guide Event severity 387 Event categories 388 Email Notifications 389 Enabling and Disabling Event Logging 391 Displaying the Event Log 392 Event states 394 Using the date filter 395 Changing the Event Log Retention Period 395 Creating an Event Log .
1 1 Product Overview The DSView® 3 management software version 3.7 is a secure, web browser-based, centralized enterprise management solution that allows users to remotely access, manage, monitor and control target devices through Avocent managed appliances. A session may be launched to a target device with a single point of access.
2 DSView® 3 Software Installer/User Guide settings for managed appliances and target devices, including assigning permissions and perdevice contact information, which are stored on the DSView 3 server. A DSView 3 software administrator may also assign unique permissions which allow individual users or a group of users access to units or groups of units. Proxy server access The proxy server feature allows keyboard, video and mouse (KVM) and serial sessions to be proxied through the DSView 3 server.
Chapter 1: Product Overview 3 Users may connect to the DSView 3 server from DSView 3 software clients and use the DSView 3 Explorer windows to communicate with the system. DSView 3 server The DSView 3 server contains the DSView 3 management software. The server provides a centralized database for storing configuration, user, unit and system information. It also provides services for authentication, access control, logging events, monitoring and license management.
4 DSView® 3 Software Installer/User Guide Third party session software - Third party software such as RDP or VNC, when properly installed and configured on the target device, may be enabled for use within the DSView 3 software for initiating sessions with the target device. At the beginning of a session, the RDP viewer allows users to map local resources for use with virtual media. NOTE: RDP is only available on supported Windows system clients.
Chapter 1: Product Overview 5 Cyclades® ACS advanced console server ACS advanced console servers allow users to access serially attached devices over a standard TCP/IP connection using the Avocent Telnet Viewer, a third party Telnet viewer or a Secure Shell (SSH) client. These serial sessions can be shared among multiple users across multiple DSView 3 servers. For more information, see the ACS console server plug-in documentation.
6 DSView® 3 Software Installer/User Guide MergePoint® service processor (SP) manager The MergePoint service processor manager is a secure, centralized enterprise management solution for target devices equipped with IPMI, HP iLO and Dell DRAC service processors. You can use the DSView 3 software to access, monitor and control the MergePoint SP manager and attached target devices.
Chapter 1: Product Overview 7 Embedded units Using the DSView 3 software, you may add/delete, configure/display properties, and launch video sessions to the following versions of third party embedded units: • IBM® ASM (Advanced System Management) RSA II (Remote Supervisor Adapter II) Version 5, Build GRE132AUS • DRAC 4 (Dell™ Remote Access Controller) - Version 1.0, Build 06.14 • HP iLO (Integrated Lights-Out) - Version 1.20 • NEC IPF (Itanium Processor Family) - Version 0.5.1.
8 DSView® 3 Software Installer/User Guide When a DSView 3 software client sends a power control request to a target device, an HTTPS request is sent to the DSView 3 server, which then sends a command to the managed appliance. The command is converted and serially sent to the power device. The power device then performs the requested action (for example, turning a power outlet on or off).
Chapter 1: Product Overview Figure 1.1: Example System Configuration Table 1.
10 DSView® 3 Software Installer/User Guide
11 2 Installation This chapter describes the following installation sequence for the DSView 3 software: • What you should do before installing the DSView 3 software • Installing the DSView 3 software • Configuring the DSView 3 software, plus considerations when upgrading • Running the DSView 3 software, that is, start a client session Final sections describe how to change your password, uninstall the software, end a DSView 3 software session and install Java.
12 DSView® 3 Software Installer/User Guide Minimum requirements for the DSView 3 software The following are the minimum requirements for installing the DSView 3 software on a dedicated hub server or a computer that will function as a DSView 3 software spoke server: • For supported Windows and Linux systems: 2 GHz Pentium or equivalent processor • For supported Solaris systems: 1 GHz UltraSparc III processor • 4 GB of RAM - additional memory may be needed, depending on the number of plug-ins installed
Chapter 2: Installation 13 Settings Technical Brief, which is available on the DSView 3 software DVD and on the Avocent web site. Installing the DSView 3 Software The DSView 3 management software may be installed using the DSView 3 software DVD or by downloading the software in a self-extracting .zip file from the Avocent web site.
14 DSView® 3 Software Installer/User Guide 4. The Check for an UPDATED version window will open. (If the DSView 3 software is already installed on the dedicated server, a message box will display. Click OK to close the box.) a. Click Next to reinstall the software, or click Cancel to stop the reinstallation. b. Click Check for UPDATES and then click Next to check the Avocent web site for the most recent DSView 3 software installation package. Go to step 5.
Chapter 2: Installation 15 8. If the default TCP port used by the dedicated server hosting the DSView 3 software (TCP port 443) is not available, the Define Web Application Server TCP port window will open. Type the port you want to use in the TCP port # field, then click Next. (Clicking Cancel exits the Checking for an Updated version installation program.) 9.
16 DSView® 3 Software Installer/User Guide • To configure the DSView 3 software at a later time, click X (Cancel) in the top right corner of the window. To install the DSView 3 software on a supported Linux or Solaris system: 1. Log in to the server as root. 2. Insert the DSView 3 software DVD into your DVD drive. If AutoMount is supported and enabled, open a command window and continue with step 3.
Chapter 2: Installation 17 To upgrade the DSView 3 software: 1. Ensure that you are able to upgrade the hub server and any spoke servers during the same upgrade time. The expected time to perform this procedure is 30 minutes. However, due to differences in DSView 3 configurations and amounts of data, your time may vary. 2. Verify that the installer files for both the new and old versions (in case recovery is needed) are available to you. 3. Perform a replication of all spoke servers.
18 DSView® 3 Software Installer/User Guide What you will need If the computer will be a hub server, you will need the license key obtained from Avocent and provide a username and password to use for initial log in. If the computer will be a spoke server, you will need to identify the associated hub server and provide the name/password of the hub server’s DSView 3 software administrator. To configure the DSView 3 software: 1.
Chapter 2: Installation 19 You may now log in using the username and password specified during configuration. If you chose to configure the server as a spoke server in the Select DSView Server Role window or if you entered a duplicate software license key in the Type in Master License Key window, continue with the following steps. NOTE: The DSView 3 software versions of the spoke server and the hub server must match in order to register the spoke server.
20 DSView® 3 Software Installer/User Guide • 512 MB of RAM • 10 or 100BaseT NIC (100 recommended) • XGA video with graphics accelerator • Desktop size setting of at least 800 x 600 • Color palette of at least 256 colors • One of the following operating systems: • Windows XP Home Edition or Professional • Windows 2003 Server Standard, Enterprise or Web Edition • Windows Vista Ultimate or Business • Red Hat Enterprise Linux, Version 4 (AS, ES and WS products) • Red Hat Enterprise Linux,
Chapter 2: Installation 1. 21 From the DSView 3 software client web browser, enter the URL of the server host in the address bar in the format: https:///dsview In this case, is the DNS name of the host system, or the IP address in standard dot notation (xxx.xxx.xxx.xxx). NOTE: To avoid multiple security warnings, enter the DNS name. -orIf you are opening the session on the DSView 3 server, you may select Start Programs - Avocent DSView 3 - DSView Software. 2.
22 DSView® 3 Software Installer/User Guide If a PIN has not yet been assigned to the user or if security policy requires a PIN change, the user will be prompted accordingly. If the RSA server generates the PIN, the user will be given a brief interval to memorize it. Regaining access If access to a DSView 3 software system is lost, see Regaining Access to the DSView 3 Software on page 443. Uninstalling the DSView 3 Software To uninstall the DSView 3 software on a supported Windows system: 1.
Chapter 2: Installation 23 Closing a DSView 3 Software Session Files are copied to DSView 3 software clients when you log in to the DSView 3 software. When using Internet Explorer, temporary files may be removed by selecting the Delete Temporary Internet Files command and active web components may be uninstalled by selecting the Remove Objects command. See the Internet Explorer documentation for more information.
24 DSView® 3 Software Installer/User Guide 2. A window will open, containing a link for downloading the JRE installer. Download the JRE installer, then close all browser windows. 3. Click on the JRE icon to launch the installer. 4. Restart the browser, and click an Action link. To install the JRE on a Linux or Solaris client: NOTE: Only one version of the JRE can be installed in the browser for DSView 3 software support.
Chapter 2: Installation 25 Operations software for switch access using a dial-up point to point protocol (PPP) modem connection when an Ethernet connection is unavailable. See DSR Remote Operations Software on page 415 for information about installing and using the DSR Remote Operations software.
26 DSView® 3 Software Installer/User Guide
27 3 DSView 3 Explorer Windows When a user has been logged in and authenticated, the Avocent DSView 3 Explorer window opens. From the DSView 3 Explorer window, you may view, access and manage units. Figure 3.
28 DSView® 3 Software Installer/User Guide Table 3.1: DSView 3 Explorer Window Area Descriptions Number Description 1 Top option bar - Use the top option bar to bookmark a DSView 3 software window, refresh a window display, print a page, log out of a software session or access online help. The name of the logged in user appears on the left side of the top option bar. 2 Tab bar - Use the tab bar to display and manage units, user accounts, reports, system settings and session profiles.
Chapter 3: DSView 3 Explorer Windows 29 Figure 3.2: Example Side Navigation Bar Table 3.2: Side Navigation Bar Descriptions Number Arrow Description 1 Expand All Nodes - Click this arrow in the upper right corner to expand all nodes and display additional links. 2 Collapse All Nodes - Click this arrow in the upper right corner to collapse all nodes and their links. 3 Collapse Node - Click this arrow to collapse an opened tree branch and its links.
30 DSView® 3 Software Installer/User Guide Using Windows Sorting information in a window The order of rows in a list may be changed by clicking the heading of one of the displayed columns. When you click a column heading, the order of the list rows will change to alphabetically ascending, based on that column. If you click the column heading a second time, the order will change to an alphabetically descending order. An up arrow indicates ascending order and a down arrow indicates descending order.
Chapter 3: DSView 3 Explorer Windows 31 Typed in the Filter Field Results Entering a string displays a filtered list of items that contain the ‘word’ (that is, it will find matching strings that are followed by anything other than a letter or number). For example, typing email will list any items that contain the string email, followed by a space or punctuation mark.
32 DSView® 3 Software Installer/User Guide Saving information in a window When you change information in a window, you must click Save in order to apply the changes. By default, a message box will appear if you click Close or try to exit the window by clicking a link in the top bar, top navigation bar or side navigation bar without first clicking Save. Clicking OK in the message box will exit the current window without saving the changes.
Chapter 3: DSView 3 Explorer Windows 33 • To add one or more fields to the window display, select the fields in the Available Fields list, then click Add. The fields will be moved to the Fields to Show list. • To remove one or more fields from the window display, select the fields in the Fields to Show list, then click Remove. The fields will be moved to the Available Fields list.
34 DSView® 3 Software Installer/User Guide Table 3.4: DSView 3 Explorer Page Navigation Buttons Button Description |< First Page - Navigates to the beginning of a list displayed in a window. << Previous Page - Navigates to the previous page of a list displayed in a window. >> Next Page - Navigates to the next page of a list displayed in a window. >| Last Page - Navigates to the end of a list displayed in a window.
Chapter 3: DSView 3 Explorer Windows 35 To bookmark a window: 1. In the top option bar, click BOOKMARK or the bookmark icon. The Add Favorite dialog box will appear. 2. Optionally, type a name for the window. You may also click Create in to create or specify a folder in which to place the window. 3. Click OK to close the Add Favorite dialog box. Printing a window All windows contain a print icon and text in the top option bar.
36 DSView® 3 Software Installer/User Guide Table 3.6: Calendar Keyboard Commands Key Description Enter or Space Displays or closes the calendar. Esc Closes the calendar. Page Up Decrements the month by one month and selects the first day of the month. Page Down Increases the month by one month and selects the first day of the month. Right Arrow Increments the day by one day. If the last day of the month is selected and the Right Arrow key is pressed, the month is incremented to the next month.
37 Basic Operations 4 This chapter describes basic operations and settings, including global system properties, profiles, built-in user groups and preemption levels. DSView 3 Help NOTE: The DSView 3 Help on page 37 section only applies to DSView 3 software versions 3.5 or later. The DSView 3 help is hosted on the Avocent web site. If you do not have continuous access to the Internet, you may wish to install the help on the local DSView 3 server.
38 DSView® 3 Software Installer/User Guide NOTE: If your DSView 3 software version is several versions prior to the current version, the help may not be available on the Avocent web site. In this case, when you access the help from the web, you are prompted to save a .zip file of the help to the local device. Complete the Installing DSView 3 help on a local server on page 38 procedure.
Chapter 4: Basic Operations • 39 Automatic inheritance - see Automatic Inheritance for Group Memberships and Properties on page 153 Legal Notice You may enable or disable the display of a legal caption and disclaimer prior to users logging in to the DSView 3 software. When enabled, the legal disclaimer is displayed every time a user logs in. The legal notice feature affects all DSView 3 servers in the system after replication; see Replication on page 84.
40 DSView® 3 Software Installer/User Guide • Weak SSL ciphers are disabled. This setting prevents the potential loss of data integrity. These three settings may be enabled at once on the Global Properties page, or may be enabled/disabled individually. NOTE: When PCI compliance is enabled, the exporting of the DSView 3 server CSR files, PEM certificates and SSH keys does not submit the request to the client's browser; instead the files are saved in the DSView 3 server user's home directory.
Chapter 4: Basic Operations 41 NOTE: You may also set up KVM session profiles for use with the Video Viewer; see KVM Session Profiles on page 291. Changing user options To change user options: 1. Click the Profile tab. The Options window will open. 2. In the Navigation Tree Behavior area, select one option: 3. • If you select Automatically collapse navigation tree nodes, a currently-expanded tree node will be collapsed when you select another tree node.
42 DSView® 3 Software Installer/User Guide Changing your password When the DSView 3 software internal authentication service is used, user accounts will indicate if users are allowed to change their password; see User account restrictions and expiration settings on page 269. By default, passwords must contain at least three characters and will never expire. A different minimum character length and an expiration date may be configured; see DSView 3 software internal authentication service on page 88.
Chapter 4: Basic Operations 43 Specify any of the following parameters (up to 128 characters) in the Command Line Arguments field. When the serial session is launched, the actual values will be substituted. %ADDRESS% - The IP address will be substituted. %PORT% - The port number will be substituted. %TNAME% - The target name will be substituted. If the third party application does not automatically launch a command window, check the Launch in Command Window checkbox. 5. Click Save.
44 DSView® 3 Software Installer/User Guide As an alternative to this method, the administrator may specify the SSH key in the user account properties. See User SSH key on page 268. To enable user settable SSH keys: NOTE: Only DSView 3 software administrators may access this procedure. 1. Click the System tab. 2. Click User Credential Properties in the side navigation bar. 3. Check the Allow user to set own SSH key checkbox. 4. Click Save.
Chapter 4: Basic Operations 45 Built-in User Groups When a user account is added to the DSView 3 software system, the user may be assigned to any of the following built-in user groups: • DSView 3 software administrators • Appliance administrators • User administrators • Auditors • Users Table 4.1 lists the operations allowed for the built-in user groups. Table 4.
46 DSView® 3 Software Installer/User Guide Built-In User Group Operation All event-related operation Yes No No Yes No Change your own password Yes Yes Yes Yes Yes In addition to the built-in user groups, the DSView 3 software supports user-defined user groups; see Grouping Units on page 233. Preemption Levels The preemption level of users determines whether they may interrupt or disconnect another user’s serial or video (KVM) session with a target device.
Chapter 4: Basic Operations 47 Table 4.2: User and User Group Preemption Levels Preemption Level Description 4 The default preemption level for a new local user of a KVM switch or serial console appliance. 3 The default preemption level for the DSView 3 software administrator and appliance administrator user groups. 2 The default preemption level for the user administrator user group. 1 The default preemption level for the users and auditors groups.
48 DSView® 3 Software Installer/User Guide Internet Explorer Considerations When the Internet Explorer web browser is used, specific settings are required to enable the DSView 3 software to operate correctly. • SSL (Secure Sockets Layer) certificates - Used for secure authentication between the DSView 3 software client and DSView 3 software hub server; see Certificates on page 52. • ActiveX controls - Used to display Telnet application, serial and KVM sessions.
Chapter 4: Basic Operations 3. 49 Click Yes to download the ActiveX control. When the control has been downloaded, a KVM session will start in a Video Viewer window or a serial session will start in a Telnet Viewer window, depending on the supported action for the managed appliance. If the required ActiveX control could not be loaded, a red X will appear in the Avocent Session Viewer message box.
50 DSView® 3 Software Installer/User Guide NOTE: A DSView 3 software hub server installed on a PC running the Windows 2003 Server will not operate correctly in the Internet security zone. The current security zone appears in the lower right corner of the DSView 3 Explorer window. To ensure that the DSView 3 software works correctly in security zones: Specify settings for the Local Intranet and Internet security zones.
Chapter 4: Basic Operations 51 1. In Internet Explorer, select Tools - Internet Options. The Internet Options dialog box appears. 2. Click the Security tab. 3. Click Trusted Sites, then click Sites. The Trusted Sites dialog box appears. 4. Type the web site address, in standard dot notation (xxx.xxx.xxx.xxx), for the DSView 3 software hub server (for example, https://10.0.0.1). 5. Click Add. The web site address will appear in the web sites list box. 6.
52 DSView® 3 Software Installer/User Guide • 6. Display a notification about every script error Click OK to save the settings and close the dialog box. Certificates The DSView 3 software system uses certificates to provide secure transactions between components and to uniquely identify components in the system. System certificate and SSH key The DSView 3 software system generates and manages a system certificate and SSH key.
Chapter 4: Basic Operations 53 A Security Alert dialog box may appear if there are server certificate issues. See Server certificates on page 67 for information about certificate alerts and updating server certificates. Client certificates DSView 3 software client certificates (also known as user certificates) are used to authenticate client users during login when the DSView 3 software internal authentication service is configured in their user accounts. See Adding User Accounts on page 263.
54 DSView® 3 Software Installer/User Guide Feature Value when enabled Chain Building Authority Info Access (AIA) Permits the DSView 3 software to use the AIA certificate extension to locate a certificate’s issuer. Max chain length Maximum allowable number of certificates (inclusive) between the leaf certificate and a trusted certificate. Valid range is 1-16. Chain Validation Partial chains Allows partial chains.
Chapter 4: Basic Operations 55 To display and manage the trust store: 1. Click the System tab. 2. Click Global Properties in the top navigation bar. 3. In the side navigation bar, click X.509 Certificates, and then click Trust Store. The System Trust Store window will open, listing all trusted certificate authorities known to the DSView 3 software. By default, the list contains the standard CAs from Java. 4. To view or change information about a certificate, click on its name.
56 DSView® 3 Software Installer/User Guide To use Integrated Windows Authentication for authentication, a DSView 3 software administrator must first enable it. See Client session information on page 73. Firewalls In a typical network configuration, as shown in Figure 4.1, the DSView 3 software client is located outside of the firewall and the DSView 3 server and managed appliances reside inside the firewall. In this case, the firewall must be configured to allow two TCP/IP ports inside the firewall.
Chapter 4: Basic Operations 57 Figure 4.1: Typical DSView 3 Software System Firewall Configuration Table 4.
58 DSView® 3 Software Installer/User Guide Several factors related to the network setup, including the DSView 3 software database replication schedule and methods of device access, can affect the speed of a multi-site VPN network. The trade-off must be made based on the network setup. Frequent replication of the DSView 3 software database will increase WAN/VPN traffic but provide steady data reception at the local sites.
Chapter 4: Basic Operations Number Description Number Description 3 Site A 9 DSView 3 Software Client 4 Target Devices 10 Site B 5 Hub Server 11 Target Devices 6 Spoke Server 59 NAT Devices NAT devices enable a company to use more internal IP addresses than they have assigned to managed appliances. The IP addresses are not exposed outside of the NAT device. NAT devices are typically used with a DSL broadband router.
60 DSView® 3 Software Installer/User Guide Another scenario, shown in Figure 4.4, is when the corporate site also uses a NAT device to save IP addresses (double-NAT). Since the DSView 3 software client is trying to access a private resource inside the corporate site, the TCP/IP ports used for HTTPS and the proxy server must be configured to be exposed on the corporate NAT device. Figure 4.4: Double-NAT Configuration (Client and Corporate) Table 4.
Chapter 4: Basic Operations 61 A demonstration (demo) license key may also be used for a trial period. When the trial elapses, login attempts will fail. A demo license key may be replaced with another demo license key or a permanent license. If additional license keys are added during the trial and the demo key expires, the add-on keys will have to be re-entered when a new license key is installed. Contact Avocent for information about obtaining licenses. To display license information: 1.
62 DSView® 3 Software Installer/User Guide Table 4.8: License Summary Fields Section Field Description Installation Key or Demo Install Key Serial Number Serial number encoded in the license key for the DSView 3 software hub. Managed Devices Currently in Use The total number of licenses for managed devices that can be added to and managed by the DSView 3 system. Licensed Total number of licenses for spoke DSView 3 servers.
Chapter 4: Basic Operations 3. 63 Click License Keys in the side navigation bar. The License Keys window will open and list each installed license key and a description of the key. One of the following descriptions will display beside each key: • Adds Backup Server(s) - Adds backup (spoke) DSView 3 servers. • Adds Backup Server(s) and Unlimited Client Sessions - Combines the keys for Adds Backup Server(s) and Client Session Site License.
64 DSView® 3 Software Installer/User Guide System Information The System Information window displays the total number of client sessions in use and the DSView 3 software version currently installed. To view system information: 1. Click the System tab. 2. Click Global Properties in the top navigation bar. 3. Click System Information in the side navigation bar. The System Information window opens.
65 5 DSView 3 Servers This chapter describes how to configure DSView 3 server properties, backup and restore hub servers and manage spoke servers. Server Properties Table 5.1 lists the DSView 3 server properties. Table 5.1: Server Properties Property Description Identity Name of the DSView 3 server and the server’s role (hub or spoke). IP address (*) and port used by clients to access the server using the HTTPS (SSL) protocol. You may change the port number used for the HTTPS connection.
66 DSView® 3 Software Installer/User Guide Property Description SSH Server Enables/disables the SSH server and specifies the port it uses. Trap Destinations The DSView 3 server polls KVM switches or serial console appliances to determine if they are responding. If the managed appliance does not respond, the DSView 3 server sends an SNMP Loss Of Communication (LCM) trap or alert to the external SNMP manager.
Chapter 5: DSView 3 Servers 67 If the default value (443) is modified, the port number in the URL must be specified when accessing the DSView 3 software. For example, if the IP address of the hub server is 10.0.0.1 and the port number is changed to 444, https://10.0.0.1:444/dsview must be typed in the Address field of the web browser to access the DSView 3 software. The selected port must be available on the DSView 3 server.
68 DSView® 3 Software Installer/User Guide • Has the certificate expired? • Does the name on the DSView 3 server certificate match the name the DSView 3 software client used to access the DSView 3 server? A Security Alert dialog box will appear if the answer to any of the three questions is No. To prevent the Security Alert message box from appearing when you connect to a the DSView 3 software hub server, all three questions must be answered Yes.
Chapter 5: DSView 3 Servers 69 A warning dialog box will appear if the answer to all three questions is No. To prevent this warning dialog box from appearing when you connect to a serial device, all three questions must be answered Yes. To correct certificate security alerts when connecting to a serial session: 1. In a Units View window that contains serial console appliance target devices (see Accessing Units View windows on page 118), click the Serial Session link in the Action field.
70 DSView® 3 Software Installer/User Guide To update certificate information on the DSView 3 server: NOTE: You may also update a spoke server certificate on a hub server and update a hub server certificate on a spoke server; see Managing hub and spoke server certificates on page 71. 1. Click the System tab. 2. Click Certificate in the side navigation bar. The DSView Server Certificate Properties window will appear. 3. Click Update. The Update DSView Server Certificate Wizard will appear. 4.
Chapter 5: DSView 3 Servers 71 The name of the SSL certificate file must be entered in case sensitive text if your operating system supports case sensitive filenames. Imported certificates must have been generated from a CSR created on the same DSView 3 server to which you are importing the certificate. h. Click Next. 7. The Completed Successful window will open. 8. Click Finish. The DSView Server Certificate Properties window will open, containing updated certificate information.
72 DSView® 3 Software Installer/User Guide To update the certificate of a hub server on a spoke server: 1. On the spoke server, click the System tab. DSView Server will automatically be selected in the top navigation bar and the name of the spoke server will appear at the top of the side navigation bar. 2. Click Hub Server in the side navigation bar. The Hub Server window will open. 3. In the Hub Server window, click Certificate.
Chapter 5: DSView 3 Servers 73 • Click Use the proxy server only for clients not on the same network as this DSView Server to enable all external and internal clients on a different network than the current DSView 3 server to communicate with the managed appliances using the DSView 3 proxy server. All other external and internal clients will communicate directly with the managed appliances.
74 DSView® 3 Software Installer/User Guide DSView 3 software client web browser matches the certificate configured for the user. Certificates for users may be modified. See User certificates on page 268. Web browser settings may need to be modified to allow users to automatically log in using certificates; see your web browser documentation. -orCheck the Enable Integrated Windows® Authentication checkbox to automatically log a user into the DSView 3 software using the Windows user’s computer credentials.
Chapter 5: DSView 3 Servers 75 2. Click DSView Modem Sessions in the side navigation bar. The DSView Server Modem Session Properties window will open. 3. Specify the following Session Timeout properties: 4. 5. a. Inactive dial-up session timeout - in the drop-down menu, specify the number of seconds in the range of 60-3600 after which the session will be terminated. The default value is 120 seconds. b.
76 DSView® 3 Software Installer/User Guide A controller map definition must be provided for each ISDN dial-back phone number. d. In the ISDN phone number field, enter the Integrated Services Digital Network (ISDN) phone number for the appliance to dial-back to the DSView 3 server. You may enter multiple dial-back phone numbers each separated by a comma. The number(s) will be stored in the DSView 3 software database and automatically updated on the ACS console server. e.
Chapter 5: DSView 3 Servers 77 4. Type the number of seconds to wait between polling cycles (from 30-999 seconds). The default is 900 seconds (15 minutes). A smaller value results in greater accuracy. 5. Type the number of managed appliances that may simultaneously be polled to obtain status information (from 1-25 units). The default is 5. A larger number results in faster speed. 6. Click Save to store unit status information in the DSView 3 software database on the host.
78 DSView® 3 Software Installer/User Guide To backup the DSView 3 software hub server, enter DSViewBackupRestore -backup archive “” -passwd . -orTo restore the DSView 3 software hub server, enter DSViewBackupRestore -restore archive “” -passwd . “” - Name of the archive, which must be enclosed by quotation marks (for example, “myarchive”). The -archive option and an archive name are required. - A password that encrypts the archive.
Chapter 5: DSView 3 Servers 79 -overwrite - Enables overwriting of an existing archive during backup. If this parameter is omitted, no overwriting will occur. To display help information, type DSViewBackupRestore.sh -help. For example, entering the following in a command prompt window will create a backup named dbasebackup.zip with the password test1. DSViewBackupRestore.sh backup -archive dbasebackup.
80 DSView® 3 Software Installer/User Guide Spoke Servers Information on the hub server is replicated on one or more spoke servers. Information about each spoke server, such as IP address, port number and certificate, is stored in the hub server’s database. You may specify up to 15 computers as spoke servers. Contact Avocent for information about spoke server licenses. To install licenses, see Licenses on page 60.
Chapter 5: DSView 3 Servers 81 Table 5.2: DSView 3 Software Spoke Server Status Status Cause Responding Normal operation. The hub and spoke servers are communicating with each other using HTTPS. Not responding The hub and spoke servers cannot communicate with each other using HTTPS. This typically indicates a network communication error. Ensure that network connectivity is occurring between the two servers.
82 DSView® 3 Software Installer/User Guide a. Type the IP address of the hub server in standard dot notation (xxx.xxx.xxx.xxx) or the domain name of the hub server. b. Type the port number for the hub server. If the default hub server port value (443) is modified, you must specify it when registering a spoke server so that register requests will be sent to the correct port on the hub server. For example, if the IP address of the hub server is 10.0.0.
Chapter 5: DSView 3 Servers 6. 83 • Type a new address in standard dot notation (xxx.xxx.xxx.xxx) for the spoke server. • Type a new port number for the spoke server. Click Save and then click Close. The Spoke Servers window will open. To delete a spoke server: 1. On the hub server, click the System tab. 2. Click DSView Server in the top navigation bar. The side navigation bar will include the name of the server to which you are logged in. 3.
84 DSView® 3 Software Installer/User Guide 4. Follow the prompts and heed the cautionary warnings in the wizard. The spoke server on which the wizard is running will become the hub server, and the other spoke servers will be advised of the changed configuration. Replication Replication is a task that synchronizes the hub and spoke server databases. By default, replication runs every 12 hours on each spoke server.
Chapter 5: DSView 3 Servers 85 The exception to the last-change rule is when one of the actions deletes an item - in that case, the deletion is accepted and replicated, regardless of timing. For example, if a unit was deleted on the hub server, and then the contact information for the same unit was changed on the spoke server a minute later, the unit will be deleted when the replication task is run.
86 DSView® 3 Software Installer/User Guide 3. Select the Database Replication task for the spoke server you wish to view. The Task Schedule - Database Replication window will open.
87 6 Authentication Services Users must be authenticated before they may access or perform any tasks in the DSView 3 management software system. When users log in, they will be prompted for a username and password. The DSView 3 software will look up the login, determine the authentication service to use and forward the login credentials to the appropriate authentication service for verification. All authentication is performed over an HTTPS (SSL) encrypted link.
88 DSView® 3 Software Installer/User Guide • RSA SecurID® * Uses LDAP V3 If the DSView 3 server is configured for external authentication, login requests are re-directed to the configured external authentication server. The DSView 3 software obtains external group membership and external user information when a user logs in. If a user’s group membership changes or the user is deleted externally, the DSView 3 software will not see these changes until the next time the user logs in.
Chapter 6: Authentication Services 89 2. Click Authentication Services in the top navigation bar. The User Authentication Services window will open. 3. Click DSView Internal. The side navigation bar will change to include DSView Internal at the top and, below the name, the information you may define. 4. Click Account Policies. The Authentication Service User Account Policies - DSView Internal window will open. 5. Specify the password policies for the authentication service: 6. a.
90 DSView® 3 Software Installer/User Guide 2. Click Authentication Services in the top navigation bar. The User Authentication Services window will open. 3. Click DSView Internal. The side navigation bar will change to include DSView Internal at the top and, below the name, information you may define. 4. Click Custom Field Labels in the side navigation bar. The Authentication Service User Account Custom Field Labels - DSView Internal window will open. 5.
Chapter 6: Authentication Services 91 in several forms, optionally including a sub-domain. Valid forms are explained below by example. Assume an Active Directory domain name of “sunrise.mycompany.com” with users in subfolder “sun/myusers.” The User Container field may be entered as: Example 1 (no sub-domain): “sun.myusers” Example 2 (no sub-domain): “ou=myusers,ou=sun” If users are contained in a sub-domain such as “mktg.sunrise.mycompany.com”, valid forms are: Example 1 (with sub-domain): “mktg.sunrise.
92 DSView® 3 Software Installer/User Guide • f. Click Use SSL in Certificate-based Trust Mode to use SSL encryption for data transmission. The DSView 3 management software will approve the server and then the certificate before transmitting data. This SSL method provides maximum security. Click Use Kerberos for User Authentication to use the Kerberos protocol for authentication requests, including the browsing. If enabled, you must use DES encryption types for this account.
Chapter 6: Authentication Services 93 If you selected Use SSL in Certificate-based Trust Mode, go to step 6. If you selected Do Not Use SSL or Use SSL in Trust All Mode, go to step 8. 6. The DSView 3 server will try to find a server that has a trusted certificate chain (see System certificate policy and trust store on page 53). If no trusted certificate chain is found, then the Accept Certificate window will open and list all servers that belong to the domain.
94 DSView® 3 Software Installer/User Guide To change settings for the Active Directory external authentication service: 1. Click the Users tab. 2. Click Authentication Services in the top navigation bar. The User Authentication Services window will open. 3. Click the name of the Active Directory (AD) service. The side navigation bar will change to include the name of the AD service at the top and, below the name, the information you may define. 4. Click Connection in the side navigation bar.
Chapter 6: Authentication Services 95 changed after this setting is changed. In addition, the Active Directory server addresses must be resolvable to their host names via DNS. When this is not checked, the LDAP protocol will be used. 11. Click Enable Chasing of Referrals to allow the Active Directory server to refer DSView 3 software clients to additional directory servers. 12.
96 DSView® 3 Software Installer/User Guide 15. Click Certificates. The Authentication Service Certificate Management - AD window opens and list all servers in that domain. A status of Trusted indicates the certificate is trusted, based on the certificate policy (see System certificate policy and trust store on page 53); Untrusted indicates the certificate cannot be trusted. 16. To register certificates: a. To select one or more certificates, click the checkbox to the left of the server IP addresses.
Chapter 6: Authentication Services 5. 97 Click Browse Anonymously to browse users on the external Active Directory authentication server. -orClick Browse with User Credentials to browse users on the external Active Directory authentication based on credentials configured on the server. If this option is selected, do the following: a. Type the username for an Active Directory account that has browse rights in the User Name field.
98 DSView® 3 Software Installer/User Guide Click Browse with user credentials to browse users on the external Windows NT authentication based on credentials configured on the server. If this option is selected, do the following: a. Type the username for a Windows NT account that has browse rights in the User Name field. b. Type the password for a Windows NT account that has browse rights in the Password field. c. Click Next. 7.
Chapter 6: Authentication Services 99 4. Click User Browsing in the side navigation bar. The Authentication Service User Browsing - NT window will open. 5. Click Browse Anonymously to anonymously browse users on the external Windows NT authentication server. -orClick Browse with User Credentials to browse users on the external Windows NT authentication based on credentials configured. If this option is selected, do the following: 6. a.
100 DSView® 3 Software Installer/User Guide • Click Do Not Use SSL to have authentication performed using unencrypted clear text instead of SSL encryption. This method is the least secure and automatically sets the Port Number field to a default port number of 389. • Click Use SSL in Trust All Mode to use SSL encryption for data transmission. All server certificates will be trusted and automatically accepted by the DSView 3 software for transmitting data.
Chapter 6: Authentication Services 101 a. Type the Base distinguished name (DN) from which to begin searches. This is a required field unless the Directory Service has been configured to allow anonymous search. Each Search DN value must be separated by a comma. b. Type the object class. The default value is group. c. Type the member attribute. The default value is member. d. Type the username member attribute (only the username, not the full LDAP object DN).
102 DSView® 3 Software Installer/User Guide 4. Click Connection in the side navigation bar. The Authentication Service Connection Settings - LDAP window will open. 5. Type a name in the Service Name field to change the name of the service that appears in the Name column of the User Authentication Services window. 6. Type the address of the LDAP host, in dot notation format (xxx.xxx.xxx.xxx) in the Host Address field. 7.
Chapter 6: Authentication Services 103 The Certificate Management window will open if only one certificate was selected. If more than one certificate was selected, each will appear in order in subsequent Accept SSL Certificate windows. 14. To unregister one or more certificates, check the checkbox to the left of the server IP address(es). To select all server IP addresses on the page, click the checkbox to the left of the IP Address heading. 15. Click Unregister to unregister the certificates. 16.
104 DSView® 3 Software Installer/User Guide 4. Click Schema in the side navigation bar, and then click Groups. The Authentication Service Group Schema - LDAP window will open. 5. Type the Base distinguished name (DN) from which to begin searches. This is a required field unless the Directory Service has been configured to allow anonymous search. 6. Type the object class. The default value is groupOfNames. 7. Type the members attribute. The default value is member. 8.
Chapter 6: Authentication Services 105 available authentication type(s) on the RADIUS server. 2. From the DSView 3 Explorer, Click the Users tab. 3. Click Authentication Services in the top navigation bar. The User Authentication Services window will open. 4. Click Add. The Add Authentication Service Wizard will appear. 5. The Provide Authentication Service Name and Type window will open. 6. 7. a. Type a 1-64 character name for the RADIUS authentication service. b.
106 DSView® 3 Software Installer/User Guide 8. If the external authentication service is added successfully, the Completed Successful window will open. 9. Click Finish. The User Authentication Services window will open with the new service listed. To change settings for the RADIUS external authentication service: 1. Click the Users tab. 2. Click Authentication Services in the top navigation bar. The User Authentication Services window will open. 3. Click the name of the RADIUS service.
Chapter 6: Authentication Services d. 6. 107 Click Save. Click Close. The User Authentication Services dialog box will appear. TACACS+ external authentication service DSView 3 software supports TACACS+ external authentication. Once the TACACS+ authentication service is added, you may map TACACS+ users to the DSView 3 software database by using the Add User Account wizard. The username added in the DSView 3 software should match the username configured in the TACACS+ server.
108 DSView® 3 Software Installer/User Guide c. 7. Click Next. The Establish Connection with Authentication Service window will open briefly. If the external authentication service is contacted successfully, the Specify TACACS+ Authentication Settings window will open. a. Select the authentication type from the Authentication Type menu. Make sure it is one of the available authentication types noted in step 1.
Chapter 6: Authentication Services 109 If you selected any other option, the Specify TACACS+ Server Group Authorization Settings window will open. a. In the Service field, type the appropriate TACACS+ service. If you selected the privilege level attribute method in step 8, the default value shell will appear in the field by default. If you selected the group name custom attribute method in step 8, the default value raccess will appear in the field by default. b.
110 DSView® 3 Software Installer/User Guide 5. c. Type the number of the port (from 1-65535) for connecting to the TACACS+ host in the Port Number field. The default is port 49. d. Click Save. To change the authentication type and/or shared secret, click Settings in the side navigation bar. The Authentication Service Authentication Settings - TACACS+ window will open. a. Select the authentication type from the Authentication Type menu.
Chapter 6: Authentication Services 111 If TACACS+ custom attribute for group names is the method, the default value is group_name. d. 7. Click Save. Click Close. The User Authentication Services dialog box will appear. RSA SecurID external authentication service When an RSA SecurID external authentication service is added, the DSView 3 software obtains user authentication information and relays it to the RSA Authentication Manager.
112 DSView® 3 Software Installer/User Guide The sdconf.rec file will be uploaded from the DSView 3 software client to the DSView 3 server. This file will be used as the initial RSA configuration file for all DSView 3 software servers. If some DSView 3 servers require a different configuration, a different sdconf.rec file must be configured. Additionally, some installations may require an advanced option file (sdopts.rec) for load balancing.
Chapter 6: Authentication Services 7. 113 To update the RSA configuration files used by one or more DSView 3 servers to communicate with the RSA Authentication Manager software: a. Click the checkbox to the left of the server name. To select all DSView 3 servers on the page, click the checkbox to the left of DSView Server at the top of the list. b. Click Update. The Update RSA Configuration File window will open. c. To change the sdconf.rec configuration file, enter the path in the sdconf.
114 DSView® 3 Software Installer/User Guide To refresh trusted forests: NOTE: Refresh Trusted Forests is only applicable for Active Directory services for which discovering trusted forests was enabled. 1. Click the User tab, then click Authentication Services to open the User Authentication Services window. 2. Select the checkbox next to the primary AD authentication service. 3. Click Refresh Trusted Forests. New trusted forests are displayed in the list.
115 7 Units View Windows Units View windows display list of units that have been added to the DSView 3 software database. A user must have unit view access rights to open Units View windows; see About Access Rights on page 163. Also, units will not display if they are hidden; see Showing and hiding units on page 119. Each Units View window contains one or more information fields; see Units View windows fields on page 120. Units are displayed in a table format with column headings.
116 DSView® 3 Software Installer/User Guide • Appliance Type: Appliance Type windows list all managed appliances of a particular type (for example, DSR1031 switches). The Appliance Type links in the side navigation bar are listed under Appliances - All. An appliance type will only be listed in the side navigation bar if an appliance of that type has been added to the DSView 3 software database and the user has access to it.
Chapter 7: Units View Windows 117 attached to an SPC port on a DSR switch), the port number on a cascaded switch or the socket number on a cascaded power device (for example, A1). By default, the topology view sorts by the Port column. The Port column is sorted by type, number and then unit name. Expanding and collapsing the display follows the same rules as the side navigation bar. If the arrow is pointing right, clicking it causes the children to be displayed (expanding/opening the item).
118 DSView® 3 Software Installer/User Guide To attach a device from a topology view: 1. In a Units View window containing appliances (see Accessing Units View windows on page 118), enable the topology view by clicking Topology. 2. The Topology checkbox will appear pressed and the Port column will be added to the display. 3. Click the arrow next to the appliance. If the port is located on a cascade switch, click the arrow next to the cascade switch. 4.
Chapter 7: Units View Windows 119 type name will appear under Target Devices in the side navigation bar. For example, if you assign a type of “Windows 2000” to three target devices, a Windows 2000 link will appear in the side navigation bar. Clicking on the link will display the three target devices, as well as any other target devices assigned that type. • To display managed appliances: a. Click Appliances in the side navigation bar. The Appliances - All window will open. b.
120 DSView® 3 Software Installer/User Guide To hide multiple units with one operation: 1. In a Units View window (see Accessing Units View windows on page 118), click the checkbox next to the units you want to hide from display. To select all units on the page, click the checkbox to the left of Name at the top of the list. 2. Click Operations, then select Hide Units from the drop-down menu. To show hidden units: 1.
Chapter 7: Units View Windows Unit type Status and Icon Any unit In Use The unit has at least one active connection. Any unit Status Unknown The status of the unit was reported to the software but cannot be obtained for an unknown reason. Target devices No Power The target device is powered down. Target devices KVM Blocked The connection path to the target device is blocked because a cascade switch is already in use.
122 DSView® 3 Software Installer/User Guide Figure 7.1: Alternate Actions Arrow in a Units View Window Table 7.
Chapter 7: Units View Windows Action link Displays 123 Valid for* EVR1500 environmental monitors, Telnet Session Telnet Viewer window or third party Telnet view window generic appliances, standalone TDs and TDs attached to serial console appliances, HP iLO embedded unit or KVM switch ports Service interface Session interface Target devices; see Target Device Services on page 170 Appliances and/or TDs supported by plug-ins that define this connection type.
124 DSView® 3 Software Installer/User Guide • Telnet Port - Port number used for a Telnet connection to a target device. See Unit Properties on page 158. • Visibility - Whether to display (Show) or not display (Hide) a unit in the Units View windows. See Showing and hiding units on page 119. • Secure Mode - Displays a locked icon if secure mode is enabled on an appliance or an unlocked icon if it is not.
Chapter 7: Units View Windows 125 confirm the operation. 2. The Multiple Unit Operation window will open, indicating the operation has been submitted. If you do not want to view the results of the operation, click Close and skip the rest of this procedure. To view the results of the operation, click Click here to view results. 3. The Operations Results window will open, listing all multiple unit operations and any unit tasks that have been initiated (see Using Tasks on page 363).
126 DSView® 3 Software Installer/User Guide • Target Devices - Name, type and icon associated with the target device. You may also use this window to connect to the target device. The available connection methods are determined by the type of target device. Power information appears only if the target device is a power device and the user has power control rights. In this case, the user may power up, power down or cycle the power of the target device.
Chapter 7: Units View Windows 5. 127 Click Save and then click Close. The Units View window will open. If you added a type that was not previously defined, it will appear under Target Devices in the side navigation bar. To initiate a session with a target device from the Unit Overview window: 1. In a Units View window containing target devices (see Accessing Units View windows on page 118), click on the name of a target device. The Unit Overview window will open. 2.
128 DSView® 3 Software Installer/User Guide 5. You can view the Unit Overview window by double-clicking the unit name, or rightclicking the unit name and selecting Show Unit Overview.
129 8 Adding and Deleting Units This chapter describes how to add and delete units in the DSView 3 management software.
130 DSView® 3 Software Installer/User Guide If you add a KVM switch or serial console appliance that has an attached power device, the power device is automatically added to the DSView 3 software database. Any target devices plugged into the power device outlets (sockets) are also added, based on the options selected. The applicable X.509 certificate is automatically copied from the DSView 3 software to the unit being added. A certificate is a unique identifier of an individual managed appliance.
Chapter 8: Adding and Deleting Units 131 You can also automatically discover supported KVM switches. See Automatic Discovery on page 152. Adding a single managed appliance This procedure is valid for supported KVM switches. It may also be valid for appliances supported by a plug-in; see the appropriate documentation. To add a single managed appliance: 1. In a Units View window containing managed appliances (see Accessing Units View windows on page 118), click Add. The Add Appliance Wizard opens. 2.
132 DSView® 3 Software Installer/User Guide This checkbox will not appear when adding a DSI5100 appliance, which may only be added in Secure mode. b. Enable the Allow target devices with the same name to be merged into a single target device checkbox if you wish to merge a target device that has multiple connections into a single target device. c.
Chapter 8: Adding and Deleting Units 133 -orIf you do not want to apply a configuration template to the appliance, select None and click Next. NOTE: For more information about configuration templates, see Appliance Configuration Templates on page 155. 8. Click Finish. Adding a single embedded appliance This procedure is valid only for IBM ASM RSA II, DRAC 4, HP iLO and NEC IPF embedded appliances. To add a single embedded appliance: 1.
134 DSView® 3 Software Installer/User Guide 5. 6. 7. g. The embedded device discovery will verify that a web server exists at the specified IP address. If successful, the Select Option window will open. h. Enable or disable the Allow target devices with the same name to be merged into a single target device checkbox. i. Click Next. Go to step 8. For DRAC 4 embedded appliances: a. The Configure DELL DRAC4 Settings window will open. b.
Chapter 8: Adding and Deleting Units 8. 135 a. The Configure NEC IPF Settings window will open. b. In the Address field, type a 1-256 character IP address in dot notation form or a DNS name. The address is not case sensitive. c. In the Username field, type a 1-64 character username to be used to log in to the embedded appliance. Usernames are case sensitive. d. In the Password field, type a 1-64 character password to be used to log in to the embedded appliance. Passwords are case sensitive. e.
136 DSView® 3 Software Installer/User Guide 4. The DSView 3 software will search for managed appliances within the IP address range. When the search is completed, the Select Appliances to Add window will open, listing the results. 5. Add or remove appliances. • To add one or more managed appliances, select the managed appliances in the Appliances found list, then click Add. The managed appliances will be moved to the Appliances to Add list.
Chapter 8: Adding and Deleting Units 137 7. The Adding Appliances window will open while the selected managed appliances are added to the DSView 3 software system. 8. The Apply Configuration Template window opens. If you want to apply a configuration template to the appliance, select a template from the list and click Next. -orIf you do not want to apply a configuration template to the appliance, select None and click Next.
138 DSView® 3 Software Installer/User Guide To add a power device, see Power Devices on page 187. To add BMCs, see the DSI5100 Operations for the DSView 3 Software Technical Bulletin, available on the Avocent web site. To add a target device: 1. In a Units View window containing target devices (see Accessing Units View windows on page 118), click Add. If you are in a target device view window, the Add Target Device Wizard will open. If you are in a mixed view window, the Add Unit Wizard will open. 2.
Chapter 8: Adding and Deleting Units 139 2. Click Global Properties in the top navigation bar. Click Units, then click Deletion in the side navigation bar. 3. If you want target devices automatically deleted, select Delete target devices that no longer have connection. -orIf you do not want target devices automatically deleted, select Do not delete the target devices.
140 DSView® 3 Software Installer/User Guide
141 9 Synchronizing the DSView 3 Software Database This chapter describes how to synchronize the DSView 3 software database with changes that occur on units. Name Synchronization Units and connections in the DSView 3 software system have a “Name in DSView”, which is the name stored in the DSView 3 software database.
142 DSView® 3 Software Installer/User Guide Automatic name push When automatic name push is enabled, the name push operation occurs automatically when a name is changed in the DSView 3 software. Table 9.1: Automatic Name Push Operation Effects Unit Effect Appliance serial ports If the target device for the serial port in the DSView 3 software database has a single appliance connection, the target device name will be pushed to the appliance.
Chapter 9: Synchronizing the DSView 3 Software Database 4. 143 The Automatic Name Push Properties window will open. To enable automatic name push, enable the Push Names from DSView to appliances automatically checkbox. To disable automatic name push, disable the Push Names from DSView to appliances automatically checkbox and go to the last step. 5. Enable the checkboxes for one or more appliance connection types.
144 DSView® 3 Software Installer/User Guide Unit Effect Target devices If the target device in the DSView 3 software database has a single appliance connection, the name will be pulled from the appliance to update the target device name in the DSView 3 software database.
Chapter 9: Synchronizing the DSView 3 Software Database 145 Manual name push You may initiate a manual name push from a Units View window (see below) and from the following windows: • Target Devices window - see Target Device Settings on page 172 • Power Device window - see Power Devices on page 187 • Power Device Sockets window - see Power Device Sockets on page 191 • Appliance cascade switches window - see KVM Switch and Cascade Switch Settings on page 175 To initiate a name push operation from
146 DSView® 3 Software Installer/User Guide When pull is initiated for one or more: The effect is Cascade switches The cascade switch name will be pulled from the appliance to update the cascade switch name in the DSView 3 software database.
Chapter 9: Synchronizing the DSView 3 Software Database 147 have a serial console port connected to a serial console appliance, which is used during the boot process. The same server may also have a KVM connection to a KVM switch that is accessible after the server is up and running. You may configure that target device to appear only once, and the DSView 3 software will provide the valid Action choices for accessing the device.
148 DSView® 3 Software Installer/User Guide To disable automatic topology synchronization, disable the Update DSView with topology changes from appliances automatically checkbox and go to the last step. 5. If you enable the Allow target devices with the same name to be merged into a single target device checkbox, the connection to a target device in the appliance will be merged with the connection(s) to an existing target device in the DSView 3 software database. 6.
Chapter 9: Synchronizing the DSView 3 Software Database 149 4. The Add Unit Wizard Default Options window will open. 5. If you enable the Enable secure mode checkbox, by default, the unit will only be accessible by this DSView 3 software system. In non-secure mode, the unit may be added to multiple DSView 3 software systems. 6.
150 DSView® 3 Software Installer/User Guide 5. • If you enable the Delete target devices that no longer have connections checkbox, by default, any target devices that no longer have connections are permanently deleted from the DSView 3 software database.
Chapter 9: Synchronizing the DSView 3 Software Database • 151 To merge target devices in a particular order, select one or more target devices in the Target Devices to Merge list and use the up and down arrows to move the selected target devices up or down in the listing. Once the order has been specified, select Merge missing properties to the target device based on the order of the devices in the “Target Devices to Merge” list.
152 DSView® 3 Software Installer/User Guide Merging or splitting cascade switches You may use the Merge Cascade Switch wizard to modify the name/type of one or more cascade switches that belong to the same appliance in the DSView 3 software database. You may also merge or split two or more multi-user cascade switches from the same appliance. To merge or split cascade switches: 1.
Chapter 9: Synchronizing the DSView 3 Software Database 153 5. Enable the Enable secure mode checkbox if you want the managed appliance to only be accessible by this DSView 3 system. In non-secure mode, the managed appliance may be added to multiple DSView 3 systems. 6.
154 DSView® 3 Software Installer/User Guide
155 10 Managing Units This chapter describes how to manage unit properties and settings, access rights and local account settings, and how to view unit asset and usage reports. Appliance Configuration Templates Appliance configuration templates allow DSView 3 administrators to quickly configure new units or replace failed units. You can create an appliance configuration template based on any supported unit in the DSView 3 software system.
156 DSView® 3 Software Installer/User Guide To save an appliance configuration template: NOTE: This procedure creates an appliance configuration template than can be applied to any unit of the same family as the model unit. 1. In a Units View window containing appliances (see Accessing Units View windows on page 118), select the appliance you want to use as the model for the appliance configuration template. The Unit Overview window opens. 2. Click the Save Configuration Template icon or link.
Chapter 10: Managing Units 157 5. To view the properties of an appliance configuration template, click the name of the template. 6. The appliance configuration template properties are displayed, including the name, supported unit type, creation date and the unit that created the template. To change the name, enter a new name and click Save. 7. Click Close. Applying appliance configuration templates Applying appliance configuration templates generates a DSView 3 event.
158 DSView® 3 Software Installer/User Guide In a Units View window containing appliances, select the checkbox next to the appliance for which you want to apply the appliance configuration template. From the Operations menu, select Appliance Replacement. 2. Enter the IP address of the failed appliance. 3. From the list, select the appliance configuration template you want to apply. Click Save. 4. The Completed Successful window opens. Click Finish.
Chapter 10: Managing Units 159 3. The Bulk Edit Unit Properties window opens. The unit names are displayed in the left column, and the properties are displayed in the adjacent columns. You can scroll to view columns, or specify which columns are displayed by clicking Select Columns. Select the properties that you want to be displayed, click Add, then click Save. 4. To edit unit properties, type the values in the appropriate fields.
160 DSView® 3 Software Installer/User Guide 1. In a Units View window (see Accessing Units View windows on page 118), click on the appliance or target device name. 2. Click Properties in the side navigation bar and then click Location in the side navigation bar. The Unit Location Properties window will open. 3. Type or use the menus to select the site, department and/or location for the unit. 4. Click Save and then click Close. The Units View window will open.
Chapter 10: Managing Units • 4. 161 To change the secondary contact information, click Secondary Contact. Type names and phone numbers for the secondary contact. Click Save and then click Close. The Units View window will open. To change the custom fields for a unit: 1. In a Units View window (see Accessing Units View windows on page 118), click on the appliance or target device name. 2. Click Properties in the side navigation bar, then click Custom Fields in the side navigation bar.
162 DSView® 3 Software Installer/User Guide 3. The Multiple Unit Properties window will open. Click Notes. 4. Type description, accounting and comment information. 5. Click Save and then click Close. The Units View window will open. To change the network properties for a target device: NOTE: Defining incorrect information for these properties may cause network connection errors. 1.
Chapter 10: Managing Units 163 page, click the checkbox to the left of Name at the top of the list. (If the page contains units that do not support note properties, they will not be affected.) 2. Click Operations, then select Properties from the drop-down menu. 3. The Multiple Unit Properties window will open. Click Network. Select the DSView 3 server in charge of the units. 4. Click Save and then click Close. The Units View window will open.
164 DSView® 3 Software Installer/User Guide • Establish reserved virtual media sessions to target devices (since virtual media sessions are launched from a Video Viewer session, if you select this option, you should also select Establish Viewer Sessions) • Configure unit settings - see Target Device Settings on page 172 • View data logging - this access right can be set only for target devices connected to appliances that support data logging; see Chapter 10 on page 211 For certain managed appliance
Chapter 10: Managing Units 165 to a managed appliance that supported virtual media sessions, the target device could then be accessed by that method. Each access right is independent of other access rights. For example, you may enable virtual media session access to a target device that supports it, but not enable KVM (Video Viewer) session access to that target device.
166 DSView® 3 Software Installer/User Guide 2. The Unit Access Rights window will open. To add or remove a user or user group from the Access Rights Assignment list, click Edit List. The Unit Access Rights User Selection window will open. • To add one or more users or user groups, select the users or user groups from the Available list, then click Add. The users and/or user groups will be moved to the List to Update list.
Chapter 10: Managing Units 2. 167 Click Appliance Settings in the side navigation bar and then click Network. The Appliance Network Settings window will open. To change information: • Type an IP address, in standard dot notation (xxx.xxx.xxx.xxx). If you change the appliance IP address in the Appliance Network Settings window, you must then also change the address in the Unit Network Properties window. See Unit Properties on page 158.
168 DSView® 3 Software Installer/User Guide The results window includes the unit name, type and when the version information retrieval began. The Appliance Version field will contain the main firmware version; if a unit did not or cannot report a firmware version, dashes are displayed. The Boot Version field contains the boot firmware version. If a unit does not support a boot version but has an appliance version, N/A will be displayed.
Chapter 10: Managing Units 169 If an automatically discovered DSR switch that has been set as a managed appliance is deleted, the DSView 3 software attempts to automatically discover the DSR switch again and add it to the Unmanaged Appliances list. The automatic discovery process continues unless the DSR switch is turned off or has the DSView 3 server address removed. Managed Appliance SNMP Settings This procedure is valid for supported KVM switches and serial console appliances.
170 DSView® 3 Software Installer/User Guide 2. Click Appliance Settings in the side navigation bar and then click SNMP in the side navigation bar. The Appliance SNMP System Settings window will open. 3. To enable SNMP, select Enabled in the Enable SNMP menu. If desired, change the name and description of the managed appliance and type a contact. Then, click Save. 4. To enable SNMP manager settings, click Managers in the side navigation bar. The Appliance SNMP Manager Settings window will open.
Chapter 10: Managing Units 171 To add support for services on a target device: 1. In a Units View window containing target devices (see Accessing Units View windows on page 118), click on a target device name. 2. In the side navigation bar, click Services. The Unit Services window will open, listing the services that are supported. 3. Click Add. The Add Service Wizard will appear. 4. If the target device does not have an address in the DSView 3 software database, you will be prompted to enter it.
172 DSView® 3 Software Installer/User Guide 2. In the side navigation bar, click Properties, then click Services. The Unit Services window will open, listing the services that are supported. 3. Click the checkbox next to the services to be removed. To remove all services on the page, click the checkbox to the left of Service at the top of the list. 4. Click Delete. A confirmation dialog box will appear. 5. Confirm or cancel the deletion.
Chapter 10: Managing Units 4. 173 Change the appliance name for the target device. If the automatic name pull feature is enabled, see Automatic name pull on page 143 for the effect. Target Device Naming You can specify a fixed target device name for each port on an appliance. Up to 48 port names can be specified for a single appliance. The fixed name and location name are combined to create the target device name. See Unit Properties on page 158 for more information about location names.
174 DSView® 3 Software Installer/User Guide 4. Click Submit. The fixed name and location name are combined to create new target devices names. It is recommended that automatic name push is enabled so that appliances are automatically updated with the new target device names; see Automatic name push on page 142. You can also use the manual name push feature to manually update target device names; see Manual name push on page 145.
Chapter 10: Managing Units 175 2. Click Appliance Settings, click Ports and then click IQ Modules in the side navigation bar. The Appliance IQ Modules window will open. 3. Click the checkbox to the left of the IQ modules you wish to upgrade. To select all IQ modules on the page, click the checkbox to the left of EID at the top of the list. 4. Click Upgrade. A confirmation dialog box will appear. 5. Confirm or cancel the upgrade.
176 DSView® 3 Software Installer/User Guide 3. To initiate a pull or push name operation (see Name Synchronization on page 141), click the checkboxes to the left of one or more device name(s). To select all names on the page, click the box to the left of Appliance Name at the top of the list. • For a pull operation, click Pull Name. • For a push operation, click Push Name. To change the name in appliance for a cascade switch: 1.
Chapter 10: Managing Units 177 You may also change the name of a cascade switch in the DSView 3 software database by using the Merge Cascade Switch wizard; see Merging or splitting cascade switches on page 152. You may also change cascade device properties (identity, location, contacts, custom fields and notes) by clicking the property in the side navigation bar. These windows operate identically to those described in Unit Properties on page 158.
178 DSView® 3 Software Installer/User Guide To change modem port settings: NOTE: This procedure is valid for the following managed appliances: DSR1020, 1021, 1022, 1024, 1030, 2020, 2030, 2035, 4020, 4030, 8020, 8030 and 8035 switches. 1. In a Units View window containing appliances (see Accessing Units View windows on page 118), click on the DSR switch name. 2. Click Appliance Settings in the side navigation bar and then click Ports and then click Modems.
Chapter 10: Managing Units 4. 179 Click Save. Customizing the Appliance Local User Accounts window The preemption level and access level fields may be displayed in the Appliance Local User Accounts window. Use the Customize link to add or remove fields in the display. See Using the Customize link in windows on page 32. To add a local user account: 1. In a Units View window containing appliances (see Accessing Units View windows on page 118), click on the appliance name. 2.
180 DSView® 3 Software Installer/User Guide b. 9. To delete user access rights to one or more target devices, select the target device(s) in the Assigned Target Devices list, then click Remove. The target devices will be moved to the Available Target Devices list. Click Next. The Completed Successful window will open. 10. Click Finish. The Appliance Local User Accounts window will open. To delete a local user account: 1.
Chapter 10: Managing Units 181 2. Click Appliance Settings in the side navigation bar and then click Local Accounts. The Appliance Local User Accounts window will open. 3. Click on the name of a local account. The Appliance Local User Account Settings window will open. (If the local user has Configure Local Accounts rights, a message will indicate that the local user may access all target devices in the system.) 4.
182 DSView® 3 Software Installer/User Guide Updating firmware, changing device settings and rebooting embedded units must be done manually. See the embedded unit documentation for further information. Launching embedded unit sessions From the Target Devices window, users may launch a KVM or browser session to the embedded devices. Each session is handled by the embedded unit and is launched in a separate window browser.
Chapter 10: Managing Units 183 4. Click the Credentials link in the side navigation bar and then click Credentials in the side navigation bar. 5. The IBM ASM RSA II Settings window will open. To change information: 6. • In the Appliance Name field, type a 1-64 character appliance name. The name is not case sensitive. • In the Username field, type a 1-64 character username to be used to log in to the embedded appliance. Usernames are case sensitive.
184 DSView® 3 Software Installer/User Guide 4. Click the Credentials link in the side navigation bar and then click Credentials in the side navigation bar. 5. The NEC IPF Settings window will open. To change information: • In the Name field, type a 1-64 character appliance name. The name is not case sensitive. • In the Username field, type a 1-64 character username to be used to log in to the embedded appliance. Usernames are case sensitive.
Chapter 10: Managing Units 4. 185 Click Schedule Export Task if you wish to create a task that exports Asset Report data at specific intervals. See Task: Exporting an Asset Report to a .csv file on page 371. Usage To view Usage reports: 1. Click the Reports tab, then click Usage in the top navigation bar. 2.
186 DSView® 3 Software Installer/User Guide
187 Power Devices and Power Device Sockets 11 See Power devices on page 7 for information about the power device types and models that are supported on Avocent appliances. See Licenses on page 60 for information about third party power device licenses. Power Devices To display a list of power devices attached to an appliance or initiate a push/pull name operation: 1. In a Units View window containing appliances (see Accessing Units View windows on page 118), click on the appliance name. 2.
188 DSView® 3 Software Installer/User Guide • Status To add or remove a power device: NOTE: To successfully add or remove a power device, the power device must be in the online state. Additionally, to add a power device other than an Avocent SPC or Cyclades power device, you must have a valid third party license; see Licenses on page 60. 1. In a Units View window containing appliances (see Accessing Units View windows on page 118), click on the appliance name. The Unit Overview window will open. 2.
Chapter 11: Power Devices and Power Device Sockets 189 2. Click Appliance Settings in the side navigation bar, click Ports and then Power device in the side navigation bar. The Power Devices Attached to Appliance window will open. (For DSR switches that have two SPC ports, one row will appear for each power device.) 3. Click on the name of a power device. The Power Device Settings window will open. Some fields are read-only. For fields that can be modified, enter or select new values.
190 DSView® 3 Software Installer/User Guide To display power device input feed information: 1. In a Units View window containing appliances (see Accessing Units View windows on page 118), click on the appliance name. 2. Click Appliance Settings in the side navigation bar, click Ports and then Power device in the side navigation bar. The Power Devices Attached to Appliance window will open. (For DSR switches that have two SPC ports, one row will appear for each power device.) 3.
Chapter 11: Power Devices and Power Device Sockets 8. 191 Click Close. The Units View window will open. Power Device Sockets To display information about power device sockets or initiate a push/pull operation: 1. In a Units View window containing appliances (see Accessing Units View windows on page 118), click on the appliance name. 2. Click Appliance Settings, click Ports and then Power devices in the side navigation bar. The Power Devices Attached to Appliance window will open. 3.
192 DSView® 3 Software Installer/User Guide 2. Click Appliance Settings in the side navigation bar, click Ports and then Power device in the side navigation bar. The Power Devices Attached to Appliance window will open. 3. Click on the name of a power device. 4. Click Sockets in the side navigation bar. The Power Device Sockets window will open. 5. Click on a power device socket. The Power Device Socket Settings window will open. Some fields are read-only.
Chapter 11: Power Devices and Power Device Sockets 193 5. Click the checkbox to the left of the power device socket(s). To select all sockets on the page, click the checkbox to the left of Socket at the top of the list. 6. Click On, Off or Cycle to power up, power down or power cycle (off and then on) the selected power device sockets. The Power field for the selected sockets will reflect the state. 7.
194 DSView® 3 Software Installer/User Guide
195 12 Unit Sessions and Connections This chapter describes how to view and manage unit sessions and connections in the DSView 3 software. Managed Appliance Session Settings From the Appliance Sessions window, you may display session information and change appliance session settings. Exit macros may be used by and reside on certain switches. Customizing the Appliance Sessions window The following fields may be displayed in the Appliance Sessions window for managed appliances.
196 DSView® 3 Software Installer/User Guide • Normal - An interactive session that may be shared with other users. When two or more users are sharing the session, the mode will change to Sharing Interactive. • Exclusive - A private session that does not allow sharing by other users. • Sharing Interactive - A session that is being shared by two or more users. Interactive users have full control of the video, mouse and keyboard.
Chapter 12: Unit Sessions and Connections • 197 (serial console appliances) Interface - Interface to which to the session is connected, which is either a serial port or the network CLI. To display session information: This procedure is valid for supported KVM switches and serial console appliances. It may also be valid for appliances supported by a plug-in; see the appropriate documentation. 1.
198 DSView® 3 Software Installer/User Guide To change the KVM session settings for a supported KVM switch: 1. In a Units View window containing appliances (see Accessing Units View windows on page 118), click on the KVM switch name. 2. Click Appliance Settings in the side navigation bar and then click Sessions. The Appliance Sessions window will open. 3. Click Settings in the side navigation bar and then click KVM. The Appliance KVM Session Settings window will open. 4.
Chapter 12: Unit Sessions and Connections 199 4. In the Session Lock area, enable the Virtual Media locked to KVM session checkbox if you wish to close the virtual media session when the associated KVM session is closed. When this feature is disabled an active virtual media session will remain active when the associated KVM session is closed. 5. In the Drive Mappings area, choose an access mode from the Virtual Media Access Mode menu: read-only or read-write.
200 DSView® 3 Software Installer/User Guide Three kinds of macros are available: personal, global and exit. Personal macros and global macros are created using the Video Viewer window. See Macros on page 314. Exit macros are supported on DS1800 digital switches and the following DSR switches: DSR1010, 1021, 1022, 1024, 1030, 1031, 2010, 2020, 2030, 2035, 4010, 4020, 4030, 8020, 8030 and 8035 switches.
Chapter 12: Unit Sessions and Connections 9. 201 To remove one or more target devices on which you wish to use the macro, select the device(s) from the Assigned list, then click Remove. The target devices will be moved to the Available list. 10. Click Save and then click Close. The Units View window will open. Example: Creating a macro The following example creates an exit macro where the Ctrl key is held while F1-F2-F3 are typed: 1. Type ControlF1-F2-F3 in the Name field.
202 DSView® 3 Software Installer/User Guide Customizing the Active Sessions window for all sessions The Start-Date-Time field, which indicates when the target device session was started, is always displayed in the Active Sessions window: The following fields may be displayed in the Active Sessions window. Use the Customize link to add or remove fields in the display. See Using the Customize link in windows on page 32. • Duration - Length of the DSView 3 software session.
Chapter 12: Unit Sessions and Connections 203 To disconnect an active session from an appliance window: This procedure is valid for supported KVM switches and serial console appliances. It may also be valid for appliances supported by a plug-in; see the appropriate documentation. You must have the Reboot Appliance and Disconnect Sessions unit access right. See About Access Rights on page 163. Additionally, your preemption level must be higher than the preemption level of the active session user.
204 DSView® 3 Software Installer/User Guide • User - Name of current user. This field will be blank for users who do not have Appliance Administrator or User Administrator access rights when the Video Viewer session property “view identity of shared connections” is not set. See Video Viewer session properties on page 290. • Type - Session type, which may be KVM, virtual media or serial. • Connection - Connection path from the managed appliance to the target device.
Chapter 12: Unit Sessions and Connections 205 2. Click the checkbox to the left of the sessions. To disconnect all sessions, click the checkbox to the left of Duration at the top of the list. (If you do not have permission to disconnect an active session, you will not be able to select its checkbox or the checkbox at the top of the list.) 3. Click Disconnect. A confirmation dialog box will appear.
206 DSView® 3 Software Installer/User Guide Supported modems The following modems and serial PCI cards are supported by the DSView 3 software, provided the modems are supported on the DSView 3 server operating system. • Perle PCI-RAS 4 and PCI-RAS 8, which are backwards compatible with Perle V90 Modem • Equinox SST MM 4p Modem • Equinox SST 4p Serial • Eicon DS series ISDN BRI-2M • Eicon DS series ISDN 4BRI-8M The DSView 3 software also supports the USR3453B - Courier 56k external modem.
Chapter 12: Unit Sessions and Connections 207 1. In a Units View window containing target devices (see Accessing Units View windows on page 118), click Active Modem Sessions in the side navigation bar. The Active Modem Sessions window will open. 2. Click the checkbox to the left of the sessions. To disconnect all sessions, click the checkbox to the left of Duration at the top of the list.
208 DSView® 3 Software Installer/User Guide connected to target device td-john, while 520255-03F757 is connected to td-mary and 520255016BE0 is connected to td-tim. dsr-1021-huntsville(3)®520255-044F6F®td-john dsr-1021-huntsville(4)®520255-03F757®td-mary dsr-1021-huntsville(8)®520255-016BE0®td-tim Example: Cascade switch connection In the following example, an AutoView 200 1 x 8 switch is connected to port one of a DSR1021 switch named dsr-1021-huntsville, using an IQ module with an EID of 520255023FB7.
Chapter 12: Unit Sessions and Connections • 3. 209 If you selected a managed appliance, the Appliance Connections window will open, including all connections to the managed appliance. (Optional) Click Table to view the connections as a table, or click Graphical to view the connections as an illustration. Renaming a managed appliance connection To rename a managed appliance connection: 1.
210 DSView® 3 Software Installer/User Guide To delete a target device connection: 1. In a Units View window containing target devices (see Accessing Units View windows on page 118), click on the name of a target device. 2. Click Connections in the side navigation bar. The Target Device Connections window will open. 3. Click the checkbox to the left of the target device connection(s) to delete.
211 13 Data Logging The DSView 3 software supports logging of serial session console data from certain appliances and their target devices, using the Syslog protocol. NOTE: Navigation links, configuration pages and display pages for data logging will only be visible for appliances and target devices that support Syslog messaging. The DSView 3 software has an SSH server that supports SSH2; this server must be enabled in the DSView 3 software to use the data logging feature.
212 DSView® 3 Software Installer/User Guide A data log filename includes the name of the appliance and/or target device, plus the system data and time when the file was created. Current files have a .txt file name extension. If a port supports session sharing, concurrent sessions on that port will be written to a single log file. Data log files are not backed up by the DSView 3 software backup utility. When a data log file is created, a companion signature file with the same name is created, but with a .
Chapter 13: Data Logging 213 • Verify the data logging settings for each connection; see Verifying the data logging settings for each connection on page 215. • Customize the SSH server settings; see Viewing and customizing the SSH server settings on page 216. • Configure the notification mode for buffer warning events as SNMP; see Configuring the buffer warnings events as SNMP on page 217.
214 DSView® 3 Software Installer/User Guide Enabling the Syslog server The Syslog server must be enabled in the DSView 3 software to use the data logging feature. You may change the TCP port where the DSView 3 software will listen for Syslog messages forwarded by the SSH server. To enable or disable Syslog server port: 1. Click the System tab. 2. Click DSView Server in the top navigation bar. 3. In the side navigation bar, click Data Logging, then Server Settings.
Chapter 13: Data Logging 3. 4. 215 • Enabled - Data logging is enabled in the appliance for the corresponding port connection and a data log license has been allocated for it (data logging for a direct session to an appliance does not require or use a license). • Disabled - Data logging is disabled in the appliance for the corresponding port. • Unlicensed - Data logging is enabled in the appliance for the corresponding port connection, but there is no data log license allocated for it.
216 DSView® 3 Software Installer/User Guide 6. If available, click the Flash Required button to ensure that these settings remain even if power is interrupted. If the Flash Required button is not displayed, the settings have been saved to non-volatile Flash memory on the appliance. Viewing and customizing the SSH server settings To view and customize the SSH server settings: 1. In a Units View window, click on the appliance name. 2.
Chapter 13: Data Logging • 217 Buffer Full Second Warning (bytes): If an SSH session cannot be opened, a second warning will be sent once the appliance local memory reaches the size specified in this field. The recommended second warning size is 700 KB. Configuring the buffer warnings events as SNMP If the appliance fails to open an SSH connection to the DSView 3 server, the appliance will continue to store data logs in local memory.
218 DSView® 3 Software Installer/User Guide If you change the location at a later time, any data log files in the previous location will no longer be viewable or accessible through the DSView 3 software. Data log files are not backed up by the DSView 3 software backup utility. 5. If a login will not be required to access the file location, disable the Login required to access shared drive location checkbox. If a login will be required to access the file location: 6. a.
Chapter 13: Data Logging 219 3. In the side navigation bar, click Data Logging, then Archiving. The Data Logging Archiving Properties window will open. 4. In the Archive by frequency field, select the interval for archiving current data log files: daily (every day at midnight local time), weekly (every Sunday at midnight) or monthly (the first day of each month at midnight). 5. In the Archive by size field, enter a size from 1-2000 MB.
220 DSView® 3 Software Installer/User Guide 2. Click Data Log Session Files in the top navigation bar. The Data Log Session Files window will open. 3. Click the checkboxes to the left of log files to be deleted. To select all files on the page, click the checkbox at the top of the list. 4. Click Delete. A confirmation dialog box will appear. 5. Confirm or cancel the deletion.
Chapter 13: Data Logging 1. Click the Reports tab. 2. Click Data Log Session Files in the top navigation bar. The Data Log Session Files window will open. 221 You may dynamically archive or delete data log files from this window; see Dynamically archiving and deleting data log files on page 219. 3. To view a file’s content, click on the file name. See Displaying data log file content on page 221 below.
222 DSView® 3 Software Installer/User Guide c:\>openssl dgst -sha1 -verify sun-jdoe.p10 -signature cisco-router-session-2006-0402-12:12:01.sig cisco-router-session-2006-04-02-12:12:01.
223 14 SSH Passthrough Sessions An SSH Passthrough session is a serial session opened to a unit without the use of a web browser. From an SSH client, a user with access rights can establish a connection to any serial unit managed by the DSView 3 software that supports Secure Shell 2 (SSH2) and Avocent DS Authentication 2 Protocol (ADSAP2) protocol. The DSView 3 server provides user authentication and, if events are enabled, logs SSH Passthrough session events.
224 DSView® 3 Software Installer/User Guide Enabling SSH Passthrough To enable or disable SSH Passthrough: 1. Click the System tab. 2. Click DSView Server in the top navigation bar. 3. Click SSH Passthrough in the side navigation bar. The SSH Passthrough Properties window opens. 4. To enable SSH Passthrough, select the Enable SSH Passthrough checkbox. -orTo disable SSH Passthrough, uncheck the Enable SSH Passthrough checkbox. 5.
Chapter 14: SSH Passthrough Sessions 225 2. Click DSView Server in the top navigation bar. 3. Click SSH Passthrough in the side navigation bar. The SSH Passthrough Properties window opens. 4. To enable shared SSH Passthrough sessions, select the Enable Port Sharing checkbox. 5. To allow simultaneous shared SSH Passthrough sessions from multiple DSView 3 servers, select the Enable Hub/Spoke Forwarding checkbox.
226 DSView® 3 Software Installer/User Guide Preemption Your SSH session may be interrupted or disconnected based on the appliance preemption levels. If the appliance supports DSView 3 software preemption levels, then user preemption rights will be determined based on the preemption levels set in the DSView 3 software. For more information, see Preemption Levels on page 46.
Chapter 14: SSH Passthrough Sessions 227 For example, a command to open an SSH session to a target device may look like this: ssh -p 4122 zone1/jsmith:zone2/Boston@172.30.19.101 To connect to an appliance console using the Linux or Unix SSH command, enter a command in the following format: :@ For example, a command to open an SSH session to an appliance console may look like this: ssh -p 4122 zone1/jsmith:zone2/ACS_Lab:@172.30.19.
228 DSView® 3 Software Installer/User Guide To connect to a target device with multiple connections using the Linux or Unix SSH command, enter a command in the following format: :@ 4. The SSH client attempts to establish an SSH connection to the appliance or target device. If a successful connection is established, the DSView 3 server acts as a proxy between the user and target device.
Chapter 14: SSH Passthrough Sessions 229 For example: ^Ece^Ac changes the escape sequence from ^Ec to ^Ac. To enter an escape key sequence: From an SSH Passthrough session, enter a command in the following format: ^Ec[escape key] For example: ^Ecl? displays the break sequence list. After entering an escape key sequence, the SSH client displays a message indicating success or failure. Break sequences NOTE: SSH port sharing must be enabled before you can configure break sequences.
230 DSView® 3 Software Installer/User Guide To configure break sequences: 1. Click the System tab. 2. Click DSView Server in the top navigation bar. 3. Click SSH Passthrough in the side navigation bar. The SSH Passthrough Properties window opens. 4. In the Delay field, you may enter the number of milliseconds to delay a command if \d is entered. 5. Enter the break sequence description in the Description field, then enter the break sequence in the Break Sequence field.
Chapter 14: SSH Passthrough Sessions 231 You now have sole read/write privileges to the SSH Passthrough or Avocent Session Viewer session. Transferring read/write access generates DSView 3 software system events. Disconnecting a session To disconnect an SSH session: 1. From an SSH Passthrough session, enter the following command: ^Ec. 2. Your session is closed. If you had read/write access to the session, read/write access is granted to a randomly selected user who is sharing the session.
232 DSView® 3 Software Installer/User Guide :@ [spcommand] NOTE: Enter a space between and [spcommand]. The first part of the command will establish an SSH session to the MergePoint SP manager. If a supported SP command is present at the end of the SSH command, the SP command will be passed through to the service processor on the appliance.
233 Grouping Units 15 The DSView 3 Explorer automatically groups managed appliances by the type of appliance (DSR switch, ACS console server and so on). Target devices are automatically grouped based on the type to which they are assigned.
234 DSView® 3 Software Installer/User Guide 2. To add a site, click Sites in the top navigation bar. The Sites window will open. To add a department, click Departments in the top navigation bar. The Departments window will open. To add a location, click Locations in the top navigation bar. The Locations window will open. 3. Click Add. The Add Site, Add Department or Add Location window will open. 4. Type a name, then click Add. The Sites, Departments or Locations window will open.
Chapter 15: Grouping Units 5. 235 Click Save and then click Close. The Sites, Departments or Locations window will open. To associate or change the association of an existing unit to a site, department or location: 1. Click the Units tab. 2. Click one of the links listed in Table 15.1 in the side navigation bar to display the corresponding window for the units you wish to associate, change or remove the association. Table 15.
236 DSView® 3 Software Installer/User Guide To display units associated with a location, click Locations in the side navigation bar. The Units in Location window will open, with a list of units associated with the first alphabetically-listed location. 3. Click on a site, department, location link in the side navigation bar to display another entry in the unit list. Custom Fields Ten custom fields are available.
Chapter 15: Grouping Units 237 Example: Custom fields In the following example, a DSView 3 software administrator wants to examine a unit test configuration. The units will be placed in one of two categories: an initial configuration or a final configuration category. The administrator also wants to identify the unit’s managers.
238 DSView® 3 Software Installer/User Guide g. 3. 4. Click Save and then click Close. The Appliance - All window will open. The side navigation bar will now include Test Configuration instead of Custom Field Labels. The test configuration will also include an EVR1500 environmental monitor that is managed by Mary Jones. The EVR1500 environmental monitor has also not been verified for the final configuration, so the administrator will include it in the Initial Configuration category. a.
Chapter 15: Grouping Units 239 Figure 15.1: Custom Fields Example: Side Navigation Bar Table 15.2: Custom Fields Example: Side Navigation Bar Descriptions Number Description 1 System-wide first-level custom field label 2 Unit first-level custom field labels 3 Unit second-level custom field labels Unit Groups Unit groups may be used to organize units. You may create nested unit groups (unit groups within unit groups) to organize units hierarchically. Units may belong to multiple groups.
240 DSView® 3 Software Installer/User Guide individual units. All global unit groups are descendents of global root. All personal unit groups are descendents of personal root. There is also a system-defined unit group named Unassigned, which is a descendent of the global root. This unit group automatically contains all units that are not assigned to any other global unit groups. This group cannot be deleted, and you cannot add subgroups (children) to the Unassigned unit group.
Chapter 15: Grouping Units 241 Table 15.
242 DSView® 3 Software Installer/User Guide Figure 15.3: Unit Group Hierarchy Example Table 15.
Chapter 15: Grouping Units 2. 243 Click Groups in the top navigation bar. The Unit Groups window will open. If a unit group has subgroups (children), an arrow will be displayed next to its name. • To display a list of groups in the global root group, click Global Root. The first global unit group listed will automatically be selected. Click on the arrow next to a group to expand it and display subgroup names. • To display a list of groups in the personal root group, click Personal Root.
244 DSView® 3 Software Installer/User Guide 3. Click the group container or the parent group of the unit group you want to display information about. 4. Click on the unit group name. 5. The side navigation bar will contain information links about the selected unit group. 6. • Click Name in the side navigation bar to display the unit group name. • Click Members in the side navigation bar to display the unit group members.
Chapter 15: Grouping Units 245 To delete a unit group: NOTE: Deleting a unit group deletes the group only; the units still exist in the DSView 3 software system. You cannot delete any system-defined unit groups (global root, personal root and unassigned.) 1. Click the Units tab. 2. Click Groups in the top navigation bar. The Unit Groups window will open. 3. Click the checkbox next to the unit group to be deleted. 4. Click Delete. A confirmation dialog box will appear. 5.
246 DSView® 3 Software Installer/User Guide 7. Click Save and then click Close. To add or remove members in a unit group: NOTE: Removing a unit group or unit member from a unit group does not delete the group/unit from the DSView 3 software system or any other group to which it belongs. 1. Click the Units tab. 2. Click Groups in the top navigation bar. The Unit Groups window will open. 3.
Chapter 15: Grouping Units 247 If you are setting access rights for one unit group, you may click on the unit group name, then click Access Rights in the side navigation bar to access the Unit Group Access Rights window. 4. 5. To add or remove a user or user group from the User and User Groups list: a. Click Edit List. The Unit Access Rights User Selection window will open. • To add one or more users or user groups, select the user(s) or user group(s) from the Available list, then click Add.
248 DSView® 3 Software Installer/User Guide
249 16 DS Zones DS Zones provide virtual segregation of data center resources, including appliances, target devices and virtual machines. Each zone operates as an independent subset of the DSView 3 software system, and units can be transferred to different zones. Users belong to a single zone, but may switch to other zones if they have access rights.
250 DSView® 3 Software Installer/User Guide 2. Select the checkbox next to the zone to which you want to add a sublevel zone. Click Add . The Add Zone Wizard opens. 3. Enter a unique zone name. Click Next. 4. The Assign Zone Licenses window opens. For each license type, enter the number of licenses that can be used by this zone in the Assigned Licenses field. The number of available licenses is listed in the Available Licenses column.
Chapter 16: DS Zones 3. 251 Specify the highest level zone for which you have access rights by typing the zone in the Zone field. -orSpecify the highest level zone for which you have access rights by selecting a zone name from the Zone menu. NOTE: If you do not specify a zone, DSView 3 software attempts to log you in to the top level zone. If you do not have access rights to the top level zone, the login attempt fails. 4. Click Login. To switch zones: Click the System tab, then click Zones.
252 DSView® 3 Software Installer/User Guide Managing zone properties Once you have created a zone, you can modify the zone name, license distribution and access rights. To modify the zone name: 1. Click the System tab, then click Global Properties. 2. Select Zones in the side navigation bar. 3. Click the name of zone you wish to modify. 4. Click Name in the side navigation bar. 5. Enter a unique zone name in the field. The current zone path in relation to higher level zones is displayed. 6.
Chapter 16: DS Zones 253 Managing zone access rights When operating a DSView 3 software system with zones, there are multiple layers of access rights to consider. First, you can allow or deny access rights per zone. If you deny an access right group for a zone, no users in that zone, including administrative users, can perform the associated actions. In addition, a user cannot create a sublevel zone with access rights that were denied in the parent zone.
254 DSView® 3 Software Installer/User Guide 3. Click the name of zone you wish to modify. 4. Click Access Rights in the side navigation bar. 5. The Assign Zone Rights window opens. For each access rights group, select Allow or Deny. 6. Click Save. Using Zones Zones operate as independent subsets of the DSView 3 software system. When logged into a zone, most actions only affect your active zone, even if you have access rights to other zones.
Chapter 16: DS Zones Action User Status Required for Action 255 Zone(s) Affected Active zone only. Add unit groups Any qualified user NOTE: The user group name must be unique within the active zone, but can be duplicated in other zones. When a zone is created, three groups are automatically created: global root, unassigned and personal root. Active zone only.
256 DSView® 3 Software Installer/User Guide Action User Status Required for Action Zone(s) Affected Active zone only. Add or delete users Any qualified user NOTE: When adding a user, the username must be unique within the active zone, but can be duplicated in other zones. When using the Add User Wizard, only authentication services and groups that belong to the active zone can be selected. Users and user groups cannot be moved user to another zone.
Chapter 16: DS Zones Action Add authentication services 257 User Status Required for Action Zone(s) Affected Any qualified user Active zone only. The same authentication service cannot be reused in multiple zones. The authentication service must be added to each zone where it will be used. As a result, virtual users may end up in multiple zones, but each instance of the user in a zone is treated as unique user in the DSView 3 software system. An authentication service cannot be moved to another zone.
258 DSView® 3 Software Installer/User Guide Reports, events and data logging actions in a zone Table 16.3: Reports, Events and Data Logging Actions in a Zone Action User Status Required for Action Zone(s) Affected View system logs and events Any qualified user For all zones for which he has access rights. View or export data logs Any qualified user Active zone only. View and modify email notifications Any qualified user Active zone only. Modify log retention Super users only All zones.
Chapter 16: DS Zones 259 Table 16.4: Modifying System Settings in a Zone Action User Status Required for Action Zone(s) Affected Modify DSView 3 server settings Super users only All zones. Modify global properties Super users only All zones. Back up the DSView 3 server database and system files Super users only All zones. Schedule power control Any qualified user All zones. Export event log Any qualified user Active zone only. Migrate units Any qualified user Active zone only.
260 DSView® 3 Software Installer/User Guide
261 17 Managing User Accounts This chapter describes how to manage user accounts.
262 DSView® 3 Software Installer/User Guide Table 17.1: User Status Icons Icon Authentication Method Status Face All Enabled - The user can log in and use the DSView 3 software. Face with a red X Internal Disabled - The user cannot log in to the DSView 3 software. See User account restrictions and expiration settings on page 269.
Chapter 17: Managing User Accounts 263 • Business Phone - Business phone number defined in the user’s properties. See Phone contact on page 271. • Default E-Mail - Default email account defined in the user’s properties. See Email contact on page 272. • E-Mail 1-E-Mail 5 - Up to five additional email accounts defined in the user’s properties. See Email contact on page 272. • Custom Field 1- Custom Field 6 - Custom fields for the user.
264 DSView® 3 Software Installer/User Guide • The preemption level for interrupting or disconnecting serial or KVM sessions. See Preemption Levels on page 46. You must have DSView 3 software administrator or user administrator rights to add a user. To add a user account: 1. Click the Users tab. 2. Click Add. The Add User Account Wizard will appear. 3. The Select Authentication Service window will open.
Chapter 17: Managing User Accounts 265 NOTE: A service account may only be created if you selected the DSView 3 software internal authentication service in step 3. d. 5. Click Next. Go to step 6. The Specify User Name window will open. If you selected RADIUS, TACACS+ or RSA SecurID in step 3: a. Enable the Specify user on external authentication service radio button. b. Type the username that is configured on the RADIUS, TACACS+ or RSA SecurID server. c. Click Next.
266 DSView® 3 Software Installer/User Guide Deleting User Accounts To delete one or more user accounts: 1. Click the Users tab. 2. Click the checkbox to the left of the username(s). To delete all users on the page, click the checkbox to the left of User Name at the top of the list. 3. Click Delete. A confirmation dialog box will appear. 4. Confirm or cancel the deletion.
Chapter 17: Managing User Accounts 267 Changing User Account Properties If you have DSView 3 software administrator or user administrator privileges, you may change the following account properties for a user: • The user (login) name and full name • The certificate associated with the user • The SSH key associated with the user • Login password • Account login restrictions and expiration settings • The user groups to which the user is assigned • User preemption levels • Home and business ad
268 DSView® 3 Software Installer/User Guide 5. Click Save and then click Close. User certificates Certificates may be changed only for internal authentication users. If the system certificate policy is enabled for user certificates (see System certificate policy and trust store on page 53), the user certificate used at login must meet the policy requirements.
Chapter 17: Managing User Accounts 269 4. Type the 1-256 character name of the file containing the public SSH key that was generated by a third party key generator or browse to the file location. 5. Click Save and then click Close. The SSH key file will be uploaded to the DSView 3 server for use in authenticating the user. User password A user’s password may be changed or you may specify that a user must enter a new password during the next login.
270 DSView® 3 Software Installer/User Guide • To prevent the user from changing the password, enable the User cannot change password checkbox. • To prevent a user’s password from expiring, enable the Click Password never expires checkbox. • To designate the account as a service account, enable the Service Account checkbox. A service account cannot be used to log in to the DSView 3 software. A service account can be used to impersonate another user over the Web Services API or GUI Access API.
Chapter 17: Managing User Accounts 271 The DSView 3 software obtains external group membership and external user information when a user logs in. If a user’s group membership changes or the user is deleted externally, the DSView 3 software will not see those changes until the next time that user logs in. Preemption level See Preemption Levels on page 46. To change the preemption level of a user: 1. Click the Users tab. 2. Click on a username. The User Name window will open. 3.
272 DSView® 3 Software Installer/User Guide 5. Click Save and then click Close. Email contact Email contacts may be changed only for internal authentication users. To specify email contact information for user: 1. Click the Users tab. 2. In a User Accounts window, click on a username. The User Name window will open. 3. Click E-Mail Addresses in the side navigation bar. The User E-Mail Properties window will open. 4.
Chapter 17: Managing User Accounts 273 User Access Rights Access rights indicate whether a user is allowed to perform certain actions on a unit in the DSView 3 software system. See About Access Rights on page 163 for detailed information and a list of actions that can be enabled/disabled for target devices and managed appliances. You may assign access control rights from a user perspective.
274 DSView® 3 Software Installer/User Guide Customizing Appliance and Target Device Access Rights windows The Name field is always displayed in the Target Device Access Rights and Appliance Access Rights windows. The action fields may also be displayed (see About Access Rights on page 163 ). Use the Customize link to add or remove fields in the display. See Using the Customize link in windows on page 32. To add or remove access rights through a user account: 1. Click the Users tab. 2.
275 18 User Groups Users that have been added to the DSView 3 software system may be added to the following two types of user groups: • Built-In - The DSView 3 management software is delivered with six predefined user groups: Appliance Administrators, Auditors, DSView 3 software administrators, Everyone, User Administrators and Users. All users are automatically included in the Everyone user group when they are added to the DSView 3 software system. Users may be added to any of the other user groups.
276 DSView® 3 Software Installer/User Guide 2. Click Groups in the top navigation bar. Built-In will automatically be selected in the side navigation bar and the User Groups - Built-in window will open. To display the userdefined groups, click User-Defined in the side navigation bar. The User Groups - User Defined window will open.
Chapter 18: User Groups 277 DSView 3 software internal, RADIUS, LDAP, Windows NT or Active Directory authentication services To add a user-defined user group: 1. Click the Users tab. Click Groups in the top navigation bar. Click User-Defined in the side navigation bar. The User Groups - User Defined window will open. 2. Click Add. The Add User Group wizard will appear. 3. The Select Authentication Service window will open.
278 DSView® 3 Software Installer/User Guide Click Filter in DSView 3 Server (legacy) to use a traditional filtering method; see Filtering information in a window on page 30. -orClick Filter in Active Directory Server to use a modified filtering method that only provides matches to the filter string based on the common name (CN) of the group. This filter uses LDAP search syntax.
Chapter 18: User Groups 279 service. The group name must correspond to one of the values configured in the TACACS+ service. Click Next. 5. Select a role for the user group(s), then click Next. See Built-in User Groups on page 45 for information about user roles. 6. From the Preemption Levels menu, select a preemption level from 1-4; the higher the number, the higher the preemption level. See Preemption Levels on page 46. 7. Click Finish.
280 DSView® 3 Software Installer/User Guide 3. To change the name of the user group, type a new 1-256 character name in the Name field. NOTE: If the user group belongs to a TACACS+ service that uses the privilege level attribute method, the Name field will be disabled. 4. To change the preemption level, type a number (from 1-4; the higher the number, the higher the preemption level) in the Preemption Level field or select a value from the menu. See Preemption Levels on page 46. 5.
Chapter 18: User Groups 281 You may also add or remove a user from a built-in or user-defined user group by clicking on a username in a User Accounts window and changing its user group membership. See Changing User Group Members on page 280. User Group Access Rights Access rights indicate whether a user is allowed to perform certain actions on a unit in the DSView 3 software system.
282 DSView® 3 Software Installer/User Guide Similarly, virtual media access could be enabled but KVM (Video Viewer) access may be disabled. See About target device access rights on page 164 for an explanation. 5. Click Close when you are finished. The User Accounts - All window will open. To add or remove user group access rights: 1. Click the Users tab. 2. Click Groups in the top navigation bar. 3.
Chapter 18: User Groups 9. Repeat the preceding step for other units/unit groups. 10. Click Save and then click Close.
284 DSView® 3 Software Installer/User Guide
285 19 Using the Video Viewer The Video Viewer is used to conduct a KVM session with one or more target devices attached to one or more KVM switches. You may optionally use KVM session profiles to control session behavior on target devices. When you connect to a device using the Video Viewer, the target device desktop appears in a separate window. The Video Viewer window supports either a 3 or 5 button mouse.
286 DSView® 3 Software Installer/User Guide When using a non-proxied connection, video performance over a slower network connection may be less than optimal. Since certain color settings use less network bandwidth than others, changing the color settings may increase video performance. For optimal video performance over a slower network connection, a color setting such as Grayscale/Best Compression or Low Color/High Compression is recommended. See Color depth on page 295.
Chapter 19: Using the Video Viewer 287 Table 19.1: Video Viewer Window Descriptions Number Description 1 Title Bar: Displays the name of the server being viewed. When in Full Screen mode, the title bar disappears and the server name appears between the menu and toolbar. 2 Thumbtack: Locks the display of the menu and toolbar so that it is visible at all times. 3 Menu and toolbar: Allows you to access many of the features in the Video Viewer window.
288 DSView® 3 Software Installer/User Guide Opening a KVM Session See Connecting to an existing session on page 289 for information about what occurs if the device you are attempting to access is currently being viewed by another user. To open a KVM session from the DSView 3 Explorer: In a Units View window containing the target device you want to access (see Accessing Units View windows on page 118), click the KVM Session link in the Action column of the target device you wish to view.
Chapter 19: Using the Video Viewer 3. 289 Click the KVM Session icon or link in the Unit Overview window. The Video Viewer launches in a new window. A yellow dot will appear next to the icon of the target device in the Units View windows to indicate an Exclusive KVM connection. Other users may not share the session.
290 DSView® 3 Software Installer/User Guide • Make a stealth connection (DSView 3 software administrators, appliance administrators and user administrators only; see Built-in User Groups on page 45). When you are prompted to connect using Stealth mode and you click Stealth mode, a Video Viewer window session will be started but you will only be able to view what occurs on the target device, without controlling the keyboard or mouse.
Chapter 19: Using the Video Viewer 291 6. To specify if a single available smart card can be automatically mapped, enable or disable Automatically map the Smart Card when a single card is present. 7. Click Save and then click Close. Session time-out A remote session may time-out if there has been no activity in a session window for a specified time. The session time-out value is configured by the DSView 3 software administrator at the switch level. See Managed Appliance Settings on page 166.
292 DSView® 3 Software Installer/User Guide profile, the Video Viewer menu selection for that setting will be disabled for the target device using that profile. If a target device is not assigned a profile, a user with a Video Viewer connection to that target device may use the Video Viewer menu commands to control their session.
Chapter 19: Using the Video Viewer 293 Table 19.
294 DSView® 3 Software Installer/User Guide If you enable Allow users to override this setting, or if no profile is assigned to the target device, users may enable/disable pass through mode using Video Viewer menu commands. You may also enable/disable full screen mode. See General commands on page 301. Menu activation keystroke The menu activation keystroke setting specifies the keystroke that can be used to activate the Video Viewer menu.
Chapter 19: Using the Video Viewer 295 Single cursor mode - release keystroke The single cursor mode - release keystroke setting indicates the keystroke that can be used to release the Video Viewer single cursor mode. When using a device that captures keystrokes before they reach the client, you should avoid using those keys to restore the mouse pointer.
296 DSView® 3 Software Installer/User Guide using that profile will not be able to select Best Color. However, they could select a lower color depth such as Gray Scale/Best Compression. If you enable Allow users to override this setting, or if no profile is assigned to the target device, users may specify the color depth using Video Viewer menu commands. See Video commands on page 304. Video scaling The video scaling setting (View - Scaling) indicates the Video Viewer window resolution.
Chapter 19: Using the Video Viewer 297 If you enable Allow users to override this setting, or if no profile is assigned to the target device, users may enable/disable background refresh using Video Viewer menu commands. Users may also use the Refresh Image command. See Video commands on page 304. Managing KVM session profiles Only appliance administrators may display, add, change or delete a KVM session profile.
298 DSView® 3 Software Installer/User Guide • Several settings also allow you to enable/disable an Allow users to override these settings checkbox. When enabled, users may override that profile setting using a Video Viewer menu command or button. When disabled, users cannot override the setting.
Chapter 19: Using the Video Viewer 7. 299 e. In the Avocent Mouse Sync menu, select Enable or Disable. Enabling Avocent Mouse Sync provides improved mouse tracking on the target device on supported system configurations. If Avocent Mouse Sync is enabled, it is not necessary to disable mouse acceleration on the target device. Enable or disable the Allow users to override these settings checkbox. f.
300 DSView® 3 Software Installer/User Guide may select a higher color depth value than the current setting. When disabled, users may not select a higher value, but they may select a lower value. c. In the Video Scaling field, choose the desired value. Enable or disable the Allow users to override these settings checkbox. If users are allowed to override this setting, you may also enable or disable the Prohibit users from selecting a higher value checkbox.
Chapter 19: Using the Video Viewer 301 To assign a KVM session profile to multiple target devices: 1. In a Units View window containing target devices (see Accessing Units View windows on page 118), click the checkbox next to one or more target devices. To change the KVM session profile for all target devices in the page, click the checkbox to the left of Name at the top of the list. 2. Click Operations, then select Properties from the drop-down menu. 3. The Multiple Unit Properties window will open.
302 DSView® 3 Software Installer/User Guide To enable or disable full screen mode: NOTE: The View - Full Screen command may only be used by the primary user. The command is not available to non-primary users who are sharing the session. 1. To enable full screen mode, click the Maximize button or select View - Full Screen from the Video Viewer menu. The desktop window will disappear and only the accessed device desktop will be visible. The screen will be resized up to a maximum of 1024 x 768.
Chapter 19: Using the Video Viewer 303 To specify a key for exiting single cursor mode: 1. Select Tools - Session Options from the Video Viewer menu or click the Session Options button. The Session Options dialog box appears. 2. Click the Mouse tab. 3. In the Single Cursor mode field, select a key from the menu. 4. Click OK. The key will be displayed in the title bar. When single cursor mode is enabled, pressing the specified key returns the session to regular desktop mode.
304 DSView® 3 Software Installer/User Guide 3. Enable the checkboxes for the items to display in the toolbar. Disable the checkboxes for the items to remove from the toolbar. 4. Click OK to save the changes and close the dialog box. Video commands The color depth, scaling and background refresh commands may also be specified in a KVM session profile; see Video profile settings on page 295. The refresh image button/command cannot be set in a KVM session profile.
Chapter 19: Using the Video Viewer 305 To set mouse scaling: 1. Select Tools - Session Options from the Video Viewer menu or click the Session Options button. The Session Options dialog box appears. 2. Click the Mouse tab. 3. To use one of the preconfigured settings, enable a radio button. 4. • In the Default 1:1 scaling ratio, every mouse movement on the desktop window will send an equivalent mouse movement to the server.
306 DSView® 3 Software Installer/User Guide Manual Video Adjustment Generally, the Video Viewer window automatic adjustment features will optimize the video for the best possible view. However, users may fine tune the video with the help of Avocent Technical Support by using the Tools - Manual Video Adjust command in the Video Viewer menu or clicking the Manual Video Adjust button. This displays the Manual Video Adjust dialog box.
Chapter 19: Using the Video Viewer 307 Figure 19.2: Manual Video Adjust Dialog Box Table 19.
308 DSView® 3 Software Installer/User Guide Contrast and brightness If the image in the Video Viewer window is too dark or too light, select Tools - Automatic Video Adjust or click the Automatic Video Adjust button. This command is also available in the Video Adjustments dialog box. In most cases, this will correct video problems. In those cases where clicking on Auto Adjust several times does not set the contrast and brightness as desired, adjusting the contrast and brightness manually may help.
Chapter 19: Using the Video Viewer 309 You may easily adjust your video parameters by clicking on the Auto Adjust Video button in the Manual Video Adjust dialog box, which instructs the KVM switch to optimize the video to ideal settings. A green screen with yellow lettering may appear during auto-adjustment. Refresh image Clicking the Refresh Image button in the Manual Video Adjust dialog box will completely regenerate the digitized video image.
310 DSView® 3 Software Installer/User Guide To display current Video Viewer users: 1. Select View - Connected Users from the Video Viewer menu or click the Connected Users button. The Users Connected to dialog box appears, containing a list of all users connected to the Video Viewer window session. 2. Click OK to close the dialog box. To display a list of users sharing a port or channel: Select View - List of Shared Users in the Video Viewer menu.
Chapter 19: Using the Video Viewer 311 You may disable a device thumbnail from the scan sequence. The thumbnail image remains, but it is not updated until it is once again enabled. When running scan mode, it is recommended that logging of the following events (enabled by default) be disabled in the DSView 3 software system. Each thumbnail scan will result in the logging of these events.
312 DSView® 3 Software Installer/User Guide Figure 19.3: Thumbnail Viewer Table 19.4: Thumbnail Viewer Descriptions Number Description 1 Thumbtack: Locks the display of the menu so that it is visible at all times. 2 Menu: Allows access to Thumbnail Viewer features. The menu will be in a show/hide state if the thumbtack has not been used. Place your cursor over the toolbar to display the menu.
Chapter 19: Using the Video Viewer 313 Number Description 3 Minimize button: Minimizes the display of the Thumbnail Viewer window into the toolbar at the bottom of the local computer. 4 Close button: Closes the Thumbnail Viewer and all thumbnails being viewed. The Close button may not be present on all operating systems. Status indicator: The device name and status indicator appear below each thumbnail: 5 • A green LED indicates that a device is currently being scanned.
314 DSView® 3 Software Installer/User Guide Updating of the thumbnail image will stop until it is enabled. To enable a device thumbnail in the scan sequence: Select a device thumbnail. Select Thumbnail - - Enable from the Thumbnail Viewer menu or right-click on a device thumbnail and select Enable from the pop-up menu. Updating of that thumbnail image will resume. To launch a session to a device from the Thumbnail Viewer: Select a device thumbnail.
Chapter 19: Using the Video Viewer 315 When a session is started in the DSView 3 software, global and personal macros are retrieved from the DSView 3 server. Then, when a Video Viewer window session is started, the macros are loaded. A user may choose to use either personal macros or global macros and switch between using them at any time during the session. Both personal and global macros may be added to the Video Viewer window toolbar.
316 DSView® 3 Software Installer/User Guide 2. Select one of the following: All - displays both personal and global macros, Personal displays only personal macros or Global - displays only global macros. 3. Select the desired macro from the Defined Macros list and then click Run. 4. Click Close. To create or edit a macro: 1. Select Macros - Configure - Macros from the Video Viewer menu or click the Macros button. The Macros dialog box appears. 2. To create a macro, click Create.
Chapter 19: Using the Video Viewer 317 To delete a macro: 1. Select Macros - Configure - Macros from the Video Viewer menu or click the Macros button. The Macros dialog box appears. 2. Select one of the following: All - displays both personal and global macros, Personal displays only personal macros or Global - displays only global macros. 3. Select the desired macro from the Defined Macros list and then click Delete. You are prompted to confirm the deletion. 4. Confirm or cancel the deletion. 5.
318 DSView® 3 Software Installer/User Guide 4. In the Group Type area, click Global if you wish to create a global macro group or click Personal if you wish to create a personal macro group. 5. Click OK to save the name and return to the Macro Groups dialog box. 6. Click Close. To add or delete macros in an existing macro group: 1. Select Macros - Configure - Macro Groups from the Video Viewer menu or click the Macro Groups button. The Macros Groups dialog box appears. 2.
Chapter 19: Using the Video Viewer 6. Click OK to save the name and return to the Macro Groups dialog box. 7. Click Close. 319 To delete a macro group: 1. Select Macros - Configure - Macro Groups from the Video Viewer menu or click the Macro Groups button. The Macro Groups dialog box appears. 2. Select one of the following: All - displays both personal and global macro groups, Personal - displays only personal macro groups or Global - displays only global macro groups. 3.
320 DSView® 3 Software Installer/User Guide 5. Click Close to exit the Macro Groups dialog box. Macros in the selected group will appear in the Video Viewer window Macros menu. To display a predefined macro group: Select Macros - Display on Menu and then select one of the macro groups Sun or Windows. Power Control of Devices Attached to Power Devices NOTE: You must have Appliance Administrator privileges to issue a power control command.
Chapter 19: Using the Video Viewer 321 The target device must be intrinsically able to use the types of USB2-compatible media that you virtually map. In other words, if the target device does not support a portable USB memory device, you cannot map that on the client machine as a virtual media drive on the target device. The user (or user group to which the user belongs) must have permission to establish virtual media sessions and/or reserved virtual media sessions to the target device.
322 DSView® 3 Software Installer/User Guide can be mapped as virtual drives. You may also add ISO and floppy image files and then map them using the Virtual Media dialog box. After a device is mapped, the Virtual Media dialog box Details View displays information about the amount of data transferred and the time elapsed since the device was mapped. You may specify that the virtual media session is reserved.
Chapter 19: Using the Video Viewer 323 Opening a virtual media session To launch a virtual media session: Select Tools - Virtual Media from the Video Viewer menu. The Virtual Media dialog box will appear. To make this a reserved session, click Details, then enable the Reserved checkbox. To map a virtual media drives: 1. Open a virtual media session from the Video Viewer menu by selecting Tools - Virtual Media. 2. To map a physical drive as a virtual media drive: a.
324 DSView® 3 Software Installer/User Guide d. Repeat steps a through c for any additional ISO or floppy images you wish to add. You may add any number of image files (up to the limits imposed by memory), but you may only have one virtual CD or virtual mass storage mapped concurrently. If you attempt to map too many drives (one CD and one mass storage device) or too many drives of a particular type (more than one CD or mass storage device), a message will be displayed.
Chapter 19: Using the Video Viewer 325 Closing a virtual media session To close the Virtual Media dialog box: 1. Click Exit. 2. If you have any mapped drives, a message is displayed, indicating that the drives will be unmapped. Confirm or cancel the operation. If a user attempts to disconnect a virtual media session or an active KVM session that has an associated locked virtual media session, a confirmation message is displayed, indicating that any virtual media mappings will be lost.
326 DSView® 3 Software Installer/User Guide 4. If no smart card is mapped to the target device, the No Card Mapped option will have a dot beside it. Select your smart card, listed below this option, to map the smart card. To unmap a smart card: Close out the KVM session by clicking X in the Video Viewer window menu. -orSelect Tools - No Card Mapped. -orRemove the smart card from the smart card reader. -orDisconnect the smart card reader from the client server.
327 20 Using the Telnet Viewer The DSView 3 management software ships bundled with a built-in proprietary Telnet Viewer that provides features unavailable in many other Telnet programs. These features include configurable session properties tailored for each device, configurable user preferences for all sessions, a scripting function for automatic device login, a macro function and a logging function.
328 DSView® 3 Software Installer/User Guide Telnet Viewer Window Features A new Telnet Viewer window will open for each new Telnet session established by a user. The Telnet Viewer window contains menus, a toolbar and a window that provides virtual terminal emulation. Figure 20.
Chapter 20: Using the Telnet Viewer 329 Table 20.1: Telnet Viewer Window Descriptions Number Description 1 Title Bar: Displays the name of the target device being viewed. 2 Toolbar: Allows you to access many of the features in the Telnet Viewer. See Table 20.2 for a description of the toolbar icons. 3 Virtual Terminal window: Interacts with your target device through this window. By default the window size is 80 characters x 24 lines.
330 DSView® 3 Software Installer/User Guide Icon Description Copy Buffer - Copies the contents of the Telnet Viewer session buffer to the system clipboard Copy Text - Copies highlighted text in a Telnet Viewer session screen to the system clipboard Restore - Restores the ability to highlight screen text when autoscaling is enabled and the virtual terminal window has been scaled Paste - Pastes the contents of the system clipboard into a Telnet Viewer session Prints a screen of Telnet Viewer session dat
Chapter 20: Using the Telnet Viewer 331 target device (or through the proxy server if there is a proxy server connection). The Telnet Viewer then passes the RSA public key from the session certificate when establishing the SSH connection. Finally, the virtual terminal window will open using an SSH2 shell over SSH connection.
332 DSView® 3 Software Installer/User Guide 2. To change the background color, click the Background/Normal Mode box in the Colors section and select a color. The default color is blue. 3. To change the text color, click the Text/Normal Mode box in the Colors section and select a color. The default color is white. To change the cursor appearance: 1. Select Options - Preferences from the menu. The Preferences dialog box will appear. 2.
Chapter 20: Using the Telnet Viewer 333 To change the terminal emulation mode: 1. Select Options - Session Properties from the menu or click the Session Settings icon in the toolbar. The Session Properties dialog box will appear. 2. Click the Terminal tab. 3. From the Terminal Emulation list, choose one option. The default value is VT100. Terminal Emulation on page 425 contains encoding and decoding information for each of the terminal emulation types.
334 DSView® 3 Software Installer/User Guide dash, left parenthesis and right parenthesis. The terminal type must be entered in the Terminal Type field exactly as shown in Table 20.4. Table 20.4: Terminal Emulation and Type Terminal Emulation Terminal Type VT52 DEC-VT52 VT100 DEC-VT100 VT100+ DEC-VT100 VT102 DEC-VT102 VT220 DEC-VT220 VT320 DEC-VT320 To change the linefeed settings: 1. Select Options - Session Properties from the menu or click the Session Settings icon in the toolbar.
Chapter 20: Using the Telnet Viewer 335 line. When disabled, new characters will overwrite the last character on the current line when the cursor is at the end of the line. The default value is enabled. To enable/disable local echo: 1. Select Options - Session Properties from the menu or click the Session Settings icon in the toolbar. The Session Properties dialog box will appear. 2. Click the Terminal tab. 3.
336 DSView® 3 Software Installer/User Guide To build a login script and enable/disable automatic login: 1. Select Options - Session Properties from the menu or click the Session Settings icon in the toolbar. The Session Properties dialog box will appear. 2. Click the Login Scripts tab. 3. Enable or disable the Automate login checkbox. The default value is disabled. 4.
Chapter 20: Using the Telnet Viewer 337 2. To change the background color, click the Background/History Mode box in the Colors section and select a color. The default color is blue. 3. To change the text color, click the Text/History Mode box in the Colors section and select a color. The default color is white. Macros NOTE: Three additional types of macros are available in the DSView 3 management software.
338 DSView® 3 Software Installer/User Guide 3. In the Macro Name field, Type a 1-64 character name for the macro. 4. To define a hotkey for the macro, choose one from the Key list. To add a modifier to the hotkey, check the Control, Shift or Alt boxes. (A macro’s hotkey is accessible only when the macro belongs to the active macro group.) 5. By default, the Include in Menu box is checked, indicating the macro will appear in the Macros menu.
Chapter 20: Using the Telnet Viewer 3. Click Edit. The Configure Macros dialog box expands to display an Edit Macro area containing the information defined for the macro. 4. Edit the macro properties as needed. 5. Click OK. The changes are saved and the Configure Macros dialog box returns to its abbreviated view. 6. Repeat steps 2-5 to edit additional macros. 7. Click OK to close the Configure Macros dialog box.
340 DSView® 3 Software Installer/User Guide 5. To remove one or more macros from the macro group, select the macro(s) from the Macros In Group list, then click Remove. The macros will be moved to the Macros Available list. 6. In the Access Rights area, specify whether you want the macro group to be a Global Macro group (available to all users) or a Personal Macro group (available only to the current user). You must have DSView 3 software administrator privileges to assign access rights. 7. Click OK.
Chapter 20: Using the Telnet Viewer 341 To delete a macro group: NOTE: You must have DSView 3 software administrator privileges to delete global macro groups. 1. Select Macros - Configure - Groups from the menu. The Configure Macro Groups dialog box appears. 2. Select the macro group in the Macro Groups table that you wish to delete. 3. Click the Delete button. A dialog box appears, prompting you to confirm the deletion. 4. Confirm or cancel the deletion.
342 DSView® 3 Software Installer/User Guide 2. Click the Logging tab. The Default Directory field displays the current default location for logfiles. 3. Click the Browse button. The Set Directory dialog box appears. 4. Select a directory from the Look in list or create a new directory. To create a new directory: a. Click the Create New Folder button. A new directory named New Folder appears in the directory list. b. Click the New Folder entry in the directory list to highlight it.
Chapter 20: Using the Telnet Viewer 343 Automatic logging will stop when you close the Telnet Viewer session. When logging stops, the Logging Status label disappears. To start dynamic logging: 1. Select Options - Logging - Start from the menu. The Log dialog box appears. 2. The Look in list contains the default log file directory and the Filename field contains the default log filename. Using this filename format is recommended; however, you may change it for the duration of this Telnet Viewer session.
344 DSView® 3 Software Installer/User Guide Copying, Pasting and Printing Session Data In the Telnet Viewer you may: • Copy a screen of Telnet Viewer session data to the system clipboard • Copy all of the Telnet Viewer session buffer contents to the system clipboard • Copy a highlighted portion of the Telnet Viewer session data to the system clipboard • Paste the contents of the system clipboard into a Telnet Viewer session or into another application • Print a screen of the Telnet Viewer session
Chapter 20: Using the Telnet Viewer 345 The highlighted text will be copied to the system clipboard. You may then paste the clipboard contents into a Telnet Viewer session or into another application. To paste system clipboard contents: 1. Place textual data on the system clipboard, using a text editor or other application. 2. Initiate a Telnet Viewer session. 3. At the point where you wish to paste the clipboard contents, select Options - Paste from the menu or click the Paste icon in the toolbar.
346 DSView® 3 Software Installer/User Guide Closing a Telnet Viewer Session To close a Telnet Viewer session: Select File - Exit from the Telnet Viewer window.
347 21 Using Tools The DSView 3 management software contains tools that may be used to perform various actions on units. This chapter describes the available tools and how to use them. Using Unit Tools The Unit Tools window contains tools that allow a user to: • Export unit information to a .csv (comma separated value) file • Export unit access rights information to a .
348 DSView® 3 Software Installer/User Guide Location Telnet port Model number Type Part number Visibility (show or hide) Primary contact You may also export a topology report, regardless of any properties selected for export. A topology report contains the following columns: • Port - (target devices or cascade switches only) Port number on the appliance to which the target device or cascade switch is connected. • Type - (managed appliances only) Appliance type, if known.
Chapter 21: Using Tools 349 11. Click Open. The file will download and open. By default, .csv files are configured to open in Microsoft Excel. If Microsoft Excel is not installed on your computer, you will be prompted to select a text editor to use for opening the .csv file. The default filename of the .csv file is unitproperties.csv. Subsequent files that you export will be incremented (unitproperties[1].csv, unitproperties[2].csv and so on). -orClick Save. The Save As dialog box will appear.
350 DSView® 3 Software Installer/User Guide rights. Subsequent files that you export will be incremented (target_device_ rights[1].csv, target_device_rights[2].csv and so on). -orClick Save. The Save As dialog box will appear. Select a directory and filename and click Save to save the .csv file. 9. Click Finish. The Units Tools window will open. Merging target devices Using the Merge Target Devices tool may be necessary if a target device is connected to one or more managed appliances.
Chapter 21: Using Tools 351 devices named TD1 and TD2, and TD2 is listed before TD1, the merged target device will be named TD2. Click Next. 5. The Confirm Target Device Merge window will open. Click Next to confirm merging the connection paths into the specified destination target device. See Connections to Units on page 207. 6. The Completed Successful window will open. 7. Click Finish. The Units Tools window will open.
352 DSView® 3 Software Installer/User Guide • Units, including attached cascade switches, power devices and target devices • Users and user groups with unit access rights • Authentication services, including Windows NT domains, LDAP and local accounts • System settings, including the ability to display connected users, connection sharing, status polling and delay rates and when the event log is deleted The following actions occur when a DSView 2.
Chapter 21: Using Tools 353 found switch channels. After importing the DSView 2.x software database and running the Migrate DSView 2.X Units task, you may run the Resync Wizard on individual CPS appliances, DS1800 digital switches and DSR switches to specify switch types and merge multiuser switches. See Resynchronizing units on page 358. • Internal users and built-in user groups with DSView 2.
354 DSView® 3 Software Installer/User Guide To import DSView 2.x software databases: 1. In the Units Tools window, click the Import DSView 2.x Database icon or link. The Import DSView 2.x Database Wizard will appear. 2. Use the Browse button to locate the .zip backup file of the DSView 2.x software database you created, then click Next. 3. The Select Import Options window will open. a. b. Select Import DSView 2.
Chapter 21: Using Tools e. 355 Type the case-insensitive names of any DSView 2.x software database nodes that you do not wish to import, separated by commas (,), in the Node Names to Ignore field. Any children within the parent nodes listed in the field are also ignored (that is, not imported). You may import a node containing a comma on its name by enclosing the node name in quotation marks.
356 DSView® 3 Software Installer/User Guide 5. The Select Import Options window will open. Specify the User Password Options. Select Set the user’s password to the user’s username or Set the user’s password to a default value. If you choose a default password value, type a 3-64 character password in the Password and Confirm Password fields. 6. Specify the Account Options. Depending on which options you choose, you may select multiple checkboxes. Only valid combinations will be enabled.
Chapter 21: Using Tools • 357 Save or restore the database of local users To access the managed appliance tools: 1. 2. Click the Units tab. In the side navigation bar, click one of the following: • Appliances - The Appliances - All window will open. You may also click on a link below Appliances to display only specific types of managed appliances in an Appliances window. • Sites and then click on a site link - A Units in Site window will open.
358 DSView® 3 Software Installer/User Guide Upgrading firmware To upgrade the firmware on a managed appliance: NOTE: A valid Flash file must exist in the DSView 3 server’s firmware repository for the KVM switch or serial console appliance to use this command. Optionally, one or more managed appliances may be Flash upgraded as a task. See Task: Updating the firmware of an appliance type on page 377. 1. In the Unit Overview window, click the Upgrade Firmware icon or link.
Chapter 21: Using Tools 359 Resynchronizing will update these and other changes made to the unit within the DSView 3 software system. Resynchronizing will force a check of the entire DSView 3 software system. The process requires a large amount of time and network bandwidth and should only be performed when necessary. Alternatively, you may use the automatic topology synchronization feature or synchronize selected units manually from a Units View window. See Topology Synchronization on page 146.
360 DSView® 3 Software Installer/User Guide 6. Optionally, combine any multiuser cascade switches. Click the checkboxes of the cascade switches that you wish to merge, and then click Merge. To unmerge any cascade switches that you have merged, click the checkbox of the merged cascade switch and then click Split. 7. Click Next. The Completed Successful window will open. 8. Click Finish. The Unit Overview window will open.
Chapter 21: Using Tools 361 To restore a managed appliance configuration: 1. In the Unit Overview window, click the Restore Configuration icon or link. The Restore Appliance Configuration Wizard will appear. 2. Click the radio button to the left of the file containing the configuration you wish to restore, and then click Next. 3. The Completed Successful window will open. 4. Click Finish. The Unit Overview window will open. 5. Reboot the managed appliance to enable the restored configuration.
362 DSView® 3 Software Installer/User Guide To restore the user database of a managed appliance: 1. In the Unit Overview window, click the Restore User Database icon or link. The Restore Appliance User Database Wizard will appear. 2. Click the radio button to the left of the managed appliance user database you wish to restore, and then click Next. 3. The Completed Successful window will open. 4. Click Finish. The Unit Overview window will open. 5.
363 Using Tasks 22 You may add, delete and change tasks from the Tasks window. The Tasks window lists all tasks configured in the DSView 3 management software system and allows you to manually run tasks. Using the Tasks Window To display the Tasks window: 1. Click the System tab. 2. Click Tasks in the top navigation bar. The Tasks window will open. Customizing the Tasks window The following fields may be displayed in the Tasks window: Use the Customize link to add or remove fields in the display.
364 DSView® 3 Software Installer/User Guide Icon Task Running - Task is currently running Stopping - Task has run but has not completely stopped Disabled - Task was prevented from executing Remote - Task is scheduled on a remote DSView 3 server Adding tasks You may use the Add Task Wizard to run the following tasks: • Backup the DSView 3 software database and system files • Configure SNMP trap settings on appliance • Control power of target devices • Export event log to comma separated values
Chapter 22: Using Tasks 365 • Run task now - Runs the task immediately after you click Finish when adding the task in the Add Task Wizard. The Status column will indicate Running and the running icon will appear to the left of the task name. • One time only - Runs the task once at a specific time on a specific date. • Periodic - Runs the task a certain number of times per hour or day, beginning at a specific time on a specific date.
366 DSView® 3 Software Installer/User Guide b. Click Every Day to run the task each day of the week (Sunday-Saturday). -orClick Weekdays to run the task once each weekday (Monday-Friday). -orClick Every (days) and select the number of consecutive days (1-365). c. Click on the calendar button or the field to the left of the calendar button and select a date to begin running the task. To use the calendar: • Click on the year and select a year.
Chapter 22: Using Tasks 367 -orClick The and select a week and a day of the week to run the task. For example, if you wish to run the task each second Tuesday of the month, select second from the first menu and Tuesday from the second menu. c. Select the month to run the task from the list box. Multiple months may be selected by pressing Ctrl while clicking on the months. d. Click on the calendar button or the field to the left of the calendar button and select a date to begin running the task.
368 DSView® 3 Software Installer/User Guide 4. Select Backup DSView database and system files from the drop-down menu. Type a 1-64 character name for the task. 5. Select a time to run the task, then click Next. See Specifying when to run tasks on page 364. 6. The Specify DSView System Backup Properties dialog box will appear. a.
Chapter 22: Using Tasks 369 3. Click Add. The Add Task Wizard will appear. 4. Select Configure SNMP trap settings on appliance from the drop-down menu. Type a 1-64 character name for the task. 5. Select a time to run the task (see Specifying when to run tasks on page 364), then click Next. 6. The Select Unit Group window will open. Select All Appliances or select a unit group, then click Next. 7. The Select Appliance Type window will open.
370 DSView® 3 Software Installer/User Guide 2. Click Tasks in the top navigation bar. The Tasks window will open. 3. Click Add. The Add Task Wizard will appear. 4. Select Control power of Target Devices from the drop-down menu. Type a 1-64 character name for the task. 5. Select a time to run the task (see Specifying when to run tasks on page 364), then click Next. 6. The Select Unit Group window will open.
Chapter 22: Using Tasks 371 4. Select Export event log to a comma separated values (.CSV) file from the drop-down menu. Type a 1-64 character name for the task. 5. Select a time to run the task (see Specifying when to run tasks on page 364), then click Next. 6. The Specify Export Event Log Properties window will open. a. Type the directory in which to create the event log, which may be a physical local drive on the DSView 3 server or at a shared network location specified by a UNC path.
372 DSView® 3 Software Installer/User Guide assetreport.csv by default, but you may also append the date and time to the end of the file. The output .csv file may be viewed in a text editor or spreadsheet application, such as Microsoft Excel. Once this task is added, you may run it on demand at any time; see Running tasks manually on page 382. To add the task: 1. Click the System tab. 2. Click Tasks in the top navigation bar. The Tasks window will open. 3. Click Add. The Add Task Wizard will appear.
Chapter 22: Using Tasks 373 usagereport.csv by default, but you may also append the date and time to the end of the file. The output .csv file may be viewed in a text editor or spreadsheet application, such as Microsoft Excel. Once this task is added, you may run it on demand at any time; see Running tasks manually on page 382. To add the task: 1. Click the System tab. 2. Click Tasks in the top navigation bar. The Tasks window will open. 3. Click Add. The Add Task Wizard will appear. 4.
374 DSView® 3 Software Installer/User Guide Task: Migrating units NOTE: This task is valid only when the DSView 3 software is installed on a supported Windows system. This task may be used to migrate units from a DSView 2.x software database or from the AlterPath Manager. Migrating DSView 2.x software units This task updates DS1800 digital switches, CPS appliances or DSR switches within the unit group, or any of those managed appliances using firmware compatible with DSView 2.
Chapter 22: Using Tasks 375 6. The Select Unit Group window will open. Select Units Needing Migration or a particular unit group from the menu. 7. Click Select by Product Family then select a family from the menu. -orClick Select by Unit Type then select a type from the menu. Click Next. You must create a separate task for each product family or type of managed appliance you wish to migrate. 8. The Select Units window will open.
376 DSView® 3 Software Installer/User Guide You must have Control Target Device Power rights to send an IPMI chassis control command. See About Access Rights on page 163. Once this task is added, you may run it on demand at any time; see Running tasks manually on page 382. To add the task: 1. Click the System tab. 2. Click Tasks in the top navigation bar. The Tasks window will open. 3. Click Add. The Add Task Wizard will appear. 4.
Chapter 22: Using Tasks 377 To add the task: 1. Click the System tab. 2. Click Tasks in the top navigation bar. The Tasks window will open. 3. Click Add. The Add Task Wizard will appear. 4. Select Test modem connections to selected units from the drop-down menu. Type a 1-64 character name for the task. 5. Select a time to run the task (see Specifying when to run tasks on page 364), and then click Next. 6. The Select Unit Group window will open. Select a group from the menu. 7.
378 DSView® 3 Software Installer/User Guide 5. Select a time to run the task (see Specifying when to run tasks on page 364), and then click Next. 6. The Select Unit Group window will open. Select All Appliances or select a particular unit group to upgrade from the menu. See Unit Groups on page 239. Then click Next. 7. The Select Appliance Type window will open. Select the type of managed appliance that you wish to upgrade, then click Next. 8. The Select Appliances window will open.
Chapter 22: Using Tasks 379 This task may be used to pull names from a managed appliance and update the DSView 3 software database. This task performs the same operations as the Pull Names from Appliance option in the Operations menu (see Name Synchronization on page 141). Once this task is added, you may run it on demand at any time; see Running tasks manually on page 382. To add the task: 1. Click the System tab. 2. Click Tasks in the top navigation bar. The Tasks window opens. 3. Click Add.
380 DSView® 3 Software Installer/User Guide 4. Select Update Topology for selected units from the drop-down menu. Type a 1-64 character name for the task. 5. Select a time to run the task (see Specifying when to run tasks on page 364), then click Next. 6. The Select Unit Group window opens. Select All Units or select a unit group, then click Next. 7. The Select Unit window opens. Select the units to be included in the topology update, click Add, then click Next. 8.
Chapter 22: Using Tasks 381 NOTE: Power management features require the Power Manager plug-in. For more information about using power management, see the Power Manager Plug-in help. To add the task: 1. Click the System tab. 2. Click Tasks in the top navigation bar. The Tasks window will open. 3. Click Add. The Add Task Wizard will appear. 4. Select Backup Power Manager database from the drop-down menu. Type a 1-64 character name for the task. 5. Select a time to run the task, then click Next.
382 DSView® 3 Software Installer/User Guide restore the Power Manager database if needed. The backup file is named dsviewPluginBackup.zip by default, but you may also append the date and time to the end of the backup filename. Once this task is added, you may run it on demand at any time; see Running tasks manually on page 382. NOTE: Power management features require the Power Manager plug-in. For more information about using power management, see the Power Manager Plug-in help. To add the task: 1.
Chapter 22: Using Tasks 3. 383 Click the checkbox to the left of the task(s) you wish to run. To select all tasks on the page, click the checkbox to the left of Name at the top of the list. Remote tasks that are scheduled on another DSView 3 server may not be run from the DSView 3 server to which you are logged in. To run a remote task, you must log in to the DSView 3 server on which the task was created. 4. Click Run Now.
384 DSView® 3 Software Installer/User Guide 4. Click Delete. A confirmation dialog box will appear. 5. Confirm or cancel the deletion. Changing tasks NOTE: Remote tasks, which are scheduled on another DSView 3 server, may not be modified from the DSView 3 server to which you are logged in. To change a remote task, you must log in to the DSView 3 server on which the task was created. You may change the schedule and properties for existing tasks.
Chapter 22: Using Tasks 2. 385 Click Appliance Files in the top navigation bar. The Appliance Firmware Files window will open. Customizing the Appliance Firmware Files window The Version, firmware Type, Appliance Type, Creation Date and Time, Description, Language and Country fields may appear in the display. Use the Customize link to add or remove fields in the display. See Using the Customize link in windows on page 32. To add a firmware file: 1. Click the System tab. 2.
386 DSView® 3 Software Installer/User Guide 2. Click Appliance Files in the top navigation bar. The Appliance Firmware Files window will open. 3. Click the checkbox next to the firmware you want to delete. 4. Click Delete. A confirmation dialog box will appear. 5. Confirm or cancel the deletion.
387 23 Events and Event Logs When an enabled, defined event occurs in the DSView 3software system, it is saved in the event log. You may display the event log content, view details about an individual event log entry or delete an event log entry. You may have an email notification sent to one or more addresses when an event occurs. You may change the event log’s retention period and export the event log’s content.
388 DSView® 3 Software Installer/User Guide Severity Icon Description Critical Abnormal events of a more serious nature that may require quicker action, such as the failure of a scheduled task or loss of communication Non-recoverable Severe abnormal events impacting your DSView 3 management software session and requires immediate corrective action.
Chapter 23: Events and Event Logs 389 Email Notifications The DSView 3 software may be configured to send one or more users an email notification when an enabled event occurs. • You may specify which events will trigger an email notification. • You may also specify one or more unit groups - an email notification will be sent only when a specified unit-related event occurs on a unit that is a member of the specified unit group(s).
390 DSView® 3 Software Installer/User Guide • To remove one or more events, select the event(s) from the Events To Notify list, then click Remove. The event(s) will be moved to the Available Events list. Click Next. 6. The Select Unit Groups to Trigger Email Notification window will open. • To add one or more unit groups, select the unit group(s) from the Available Unit Groups list, then click Add. The unit group(s) will be moved to the Selected Unit Groups list.
Chapter 23: Events and Event Logs 6. 391 • To add one or more unit groups, select the unit group(s) from the Available Unit Groups list, then click Add. The unit group(s) will be moved to the Selected Unit Groups list. • To remove one or more unit groups, select the unit group(s) from the Selected Unit Groups list, then click Remove. The unit group(s) will be moved to the Available Unit Groups list. Click Save and then click Close. The Email Notifications window will open.
392 DSView® 3 Software Installer/User Guide Customize link in windows on page 32). This may be helpful if you want to sort the list by a field such as category or event ID. To enable or disable logging of one or more events: 1. Click the Reports tab. 2. Click Enabled Events in the side navigation bar. The Enabled Log Events window will open, listing all enabled and disabled log events. If you want to display only the events in a particular category, click the category link in the side navigation bar.
Chapter 23: Events and Event Logs 393 • Detailed Description - Detailed information, which may include the name of a target device, session type, user and so on. For example, a MIB-II interface link up trap might contain Appliance change of state in the Description column, while the Detailed Description column contains Generic link up interface 1. • DSView Server - Name of the DSView 3 server where the event was logged. • Event ID - Unique event identifier, which can be useful for sorting displays.
394 DSView® 3 Software Installer/User Guide 2. In an Event Log window, click on a link in the Severity column. The Event Information window will open. See Event log display fields on page 392 for descriptions of information in the Event Details section of the display. The Event History table contains any state change information. This includes when the state was changed, the type of change (for example, Changed from New to Acknowledged), and who (username) made the state change. 3. Click Close.
Chapter 23: Events and Event Logs 3. 395 Click Set State and then select Acknowledged or New from the drop-down list. Using the date filter The event log retains all events occurring in the DSView 3 software system for the specified retention time. By default, the 5000 most recent events are displayed. You may use the date filter to display older events or to display events from any interval in the retention time. To use the date filter: 1. Click the Reports tab. 2.
396 DSView® 3 Software Installer/User Guide NOTE: Event log information is stored in the DSView 3 software database and is replicated. Increasing the event log retention time may impact the performance of the DSView 3 software system. It is recommended that old event log entries be archived to .csv files by scheduling tasks; see Task: Exporting an event log .csv file on page 370. You may also export event logs at any time; see Creating an Event Log .csv File on page 396.
Chapter 23: Events and Event Logs 7. From the File Download dialog box, click Open. The file will be downloaded and will open on the DSView 3 software client. By default, .csv files are configured to open in Microsoft Excel. If Microsoft Excel is not installed on your computer, you will be prompted to select a text editor to open the .csv file. -orFrom the File Download dialog box, click Save. The Save As dialog box will appear. Select a directory and filename and click Save to save the .csv file. 8.
398 DSView® 3 Software Installer/User Guide
399 Plug-ins 24 A plug-in provides support for a specific appliance type (model) in the DSView 3 software. A plug-in is packaged into a single archive file that can be shipped and added independently of the DSView 3 software. You may add plug-ins to the DSView 3 software version 3.3 or later. Although plug-ins are created independently, a particular DSView 3 software release may include one or more plug-ins that have already been added to the software.
400 DSView® 3 Software Installer/User Guide 5. Add or upgrade the plug-in on each spoke server. All spoke servers should have the same plug-ins at the same version. 6. Perform a replication operation on every spoke server. 7. Perform a backup of the DSView 3 software database. 8. If you changed the replication schedule in step 1, you may change it back to its original values.
Chapter 24: Plug-ins 401 NOTE: If you added a plug-in for a Cyclades appliance, you must disable the Cyclades Web Manager to maintain security standards. For information about how to disable the Cyclades Web Manager, see the online help for the Cyclades appliance plug-in. Displaying Plug-in Information You may display information about all plug-ins that have been added as well as information about a single plug-in on the DSView 3 server where you are logged in. To display plug-in information: 1.
402 DSView® 3 Software Installer/User Guide Field Description Administrative status on this server. Valid values are: • DSView server not responding - (This value is valid only when a single plug-in has been selected.) The DSView 3 software could not obtain plug-in status on this server. To examine server status, click the System tab, then DSView Server in the top navigation bar. If you are on a hub server, click Spoke Servers in the side navigation bar and then select the appropriate server.
Chapter 24: Plug-ins 403 Managing Plug-ins After a plug-in has been added, you may upgrade it to another (generally, newer) version. You may also disable a plug-in if necessary for troubleshooting, and then (re)activate it. • You may initiate an action only for plug-ins on the DSView 3 server you are currently logged into. • The plug-in must currently have an administrative status that allows the action (for example, you can activate a plug-in only if its current administrative status is disabled).
404 DSView® 3 Software Installer/User Guide To disable a plug-in: 1. Click the System tab. 2. Click Plug-ins in the top navigation bar. The Plug-ins window will open. 3. Click on the name of plug-in to be disabled. The plug-in overview window will open. 4. In the DSView Servers area, click the checkbox next to the DSView 3 server you are currently logged into. 5. Click Disable. A confirmation dialog box will appear. 6. Confirm or cancel the action. To activate a plug-in: 1.
405 APPENDICES Appendix A: Technical Support Our Technical Support staff is ready to assist you with any installation or operating issues you encounter with your Avocent product. If an issue should develop, follow the steps below for the fastest possible service: To resolve an issue: 1. Check the pertinent section of the manual to see if the issue can be resolved by following the procedures outlined. 2. Check our web site at www.avocent.
406 DSView® 3 Software Installer/User Guide
Appendices 407 Appendix B: TCP and UDP Ports The DSView 3 software client accesses the server and performs commands using a standard web browser. The communication protocol used between the client web browser and the server is the HTTPS protocol. By default, TCP/IP port 443 is used for HTTPS connections, but you may change the port using the DSView Server Network Properties window. NOTE: The port used for the HTTPS connection may be changed using the DSView Server Network Properties window.
408 DSView® 3 Software Installer/User Guide NOTE: When using a non-proxied connection, video performance over a slower network connection may be less than optimal. Since certain color settings (such as grayscale) use less network bandwidth than others (such as Best Color), changing the color settings may increase video performance. For optimal video performance over a slower network connection, a color setting such as grayscale/Best Compression or Low Color/High Compression is recommended.
Appendices 409 Figure B.2: Ports Used with a KVM Switch Proxy Server Connection (KVM) If the user wishes to establish a session with another port on the KVM switch, the same process is used. For debugging purposes, connection details may be seen by using the console port to place the KVM switch into Debug mode. Serial console appliance ports Like a KVM switch, a serial console appliance may use a non-proxied or a proxied connection. Serial console appliances use a Secure Shell Protocol (SSH).
410 DSView® 3 Software Installer/User Guide Figure B.3: Ports Used with a Serial Console Appliance Connection (Serial) Without Proxy In a proxied connection, communication between the DSView 3 server and serial console appliance occurs over port 22. The SSH connection between the client and the DSView 3 server is tunneled over port 1078.
Appendices 411 Figure B.4: Ports Used with a Serial Console Appliance Proxy Server Connection (Serial) DSView 3 server ports The DSView 3 server uses the HTTPS port for communication with clients and spoke servers. Changes made to the browse list through the DSView 3 management software are transmitted back to the DSView 3 server host, which refreshes its browse list view over the TCP/IP port 443 connection.
412 DSView® 3 Software Installer/User Guide Figure B.5: Generic Appliance Session Ports If Active Directory or LDAP external authentication is being used within your DSView 3 software system, TCP/IP ports 389 and 636 are used for connections between the DSView 3 server and the external authentication server. Port 389 is typically used for non-SSL connections and port 636 is used for SSL connections.
Appendices 413 External authentication ports Figure B.6: External Authentication Server Ports SNMP ports A supported KVM switch or serial console appliance may be configured to send SNMP traps to the DSView 3 server in addition to an external SNMP manager.
414 DSView® 3 Software Installer/User Guide Figure B.7: Ports Used by SNMP (No External SNMP Manager) If an external SNMP manager has been added to your DSView 3 software system, communication occurs between the SNMP manager and the KVM switch or serial console appliance as shown in Figure B.8. Figure B.
Appendices 415 Appendix C: DSR Remote Operations Software NOTE: The DSR Remote Operations software is supported only on the following DSR switches: DSR1020, 1021, 1022, 1024, 1030, 1031, 2020, 2030, 2035, 4020, 4030, 8020, 8030 and 8035 switches. The DSR Remote Operations software provides a subset of DSView 3 management software functionality that allows access to a supported DSR switch when an Ethernet connection is not available.
416 DSView® 3 Software Installer/User Guide Figure C.1: Using the DSR Remote Operations Software with a DSR Switch Table C.
Appendices 417 Before using the DSR Remote Operations software The following actions should be performed before using the DSR Remote Operations software: • Ensure that the switch is configured. See the installer/user guide for the DSR switch for more information. • Ensure that users have been added to the internal database of the DSR switch. If the DSView 3 server is not available, the appliance database is used for appliance authentication.
418 DSView® 3 Software Installer/User Guide • Windows 2000 Workstation or Server with Service Pack 2 or later • Windows XP Home Edition or Professional The DSR Remote Operations software is installed from the DSView 3 software DVD. To install the DSR Remote Operations software: 1. Log on to the host system as Administrator. 2. Insert the DSView 3 software DVD. An autorun file opens a menu of installation options. 3. Click Install DSR Remote Operations.
Appendices 8. 419 The Installing... window will open and displays the progress of the installation. The software will be installed in the specified folder and a Start - Programs - Avocent DSView 3 - DSR Remote Operations shortcut menu will be created. If a previous version of the DSR Remote Operations software already exists on the Client computer, message boxes may appear asking if you want to overwrite existing files. Click Yes to All. 9.
420 DSView® 3 Software Installer/User Guide NOTE: The switch will disconnect the modem connection if there is no activity on the modem connection for the time period specified by the inactivity time-out value. The default inactivity time-out value (15 minutes) may be changed using the Terminal Applications menu. See the installer/user guide for the DSR switch for more information. To exit the DSR Remote Operations software: Select File - Exit from the menu.
Appendices 421 Figure C.2: DSR Remote Operations Window Table C.2: DSR Remote Operations Descriptions Number Description 1 Menu bar: Allows you to access many of the features in the DSR Remote Operations window. 2 Toolbar: Provides shortcut buttons for quickly accessing commands in the Tools menu. 3 Status Bar: Displays the tips for selected menu items and the progress of operations.
422 DSView® 3 Software Installer/User Guide Power view Selecting Power in the side navigation bar of the DSR Remote Operations window will display a list of power device sockets attached to the switch and their status. Table C.
Appendices 423 Managing servers To connect to a server: NOTE: Users with a User level account may connect to a server only when given access to a switch. Select View - Servers from the menu or click Servers in the side navigation bar. Select a server and select Tools - Connect from the menu. -orSelect a server and click the Connect toolbar button. -orRight-click on a server and select Connect from the shortcut menu. A Video Viewer window will open. See Using the Video Viewer on page 285.
424 DSView® 3 Software Installer/User Guide • Select a socket that has not been powered down and click the Power Off toolbar button. • Right-click on a socket that has not been powered down and select Power Off from the shortcut menu. The socket will power down and the icon for the socket in the content area will change. 4.
Appendices 425 Appendix D: Terminal Emulation This appendix contains information about the keys, sequences, encoding and decoding for the DSView 3 management software terminal emulation modes when using the Telnet Viewer. Encode refers to how the client interface processes typed keys. Decode refers to how the client interface processes data coming from the target device.
426 DSView® 3 Software Installer/User Guide VT100+ terminal emulation The VT100+ emulation provides compatibility with the Microsoft headless server EMS serial port interface. The DSView 3 software Telnet Viewer VT100+ terminal emulation works identically to VT100, with the exception of support for the function keys listed in Table D.2. Table D.
Appendices 427 VT102 Receive Code Insert Line (IL) Inserts n lines at the line where the cursor is currently positioned. Lines displayed below the cursor position move down. Lines moved past the bottom margin are lost. Delete Line (DL) Deletes n lines starting with the line where the cursor is currently positioned. As lines are deleted, lines below the cursor position move up. VT100 terminal emulation Table D.
428 DSView® 3 Software Installer/User Guide Keys Hex Code Function Mnemonic Encode/Decode Ctrl+I 09 HT Yes/Yes Ctrl+J 0A LF Yes/Yes Ctrl+K 0B VT Yes/No Ctrl+L 0C FF Yes/No Ctrl+M 0D CR Yes/No Ctrl+N 0E SO Yes/No Ctrl+O 0F SI Yes/No Ctrl+P 10 DLE Yes/No Ctrl+Q 11 DC1 or XON Yes/No Ctrl+R 12 DC2 Yes/No Ctrl+S 13 DC3 or XOFF Yes/No Ctrl+T 14 DO4 Yes/No Ctrl+U 15 NAK Yes/No Ctrl+V 16 SYN Yes/No Ctrl+W 17 ETB Yes/No Ctrl+X 18 CAN Yes/No Ctrl+Y
Appendices 429 Table D.5 lists the VT100 ANSI mode and cursor keys for set and reset modes. Encoding and decoding is supported for all the cursor keys listed. Table D.5: VT100 ANSI Set and Reset Mode Cursor Keys Cursor Key Mode Reset Mode Set Up Esc [ A Esc O A Down Esc [ B Esc O B Right Esc [ C Esc O C Left Esc [ D Esc O D Table D.6 lists the VT100 PF1-PF4 key definitions. Encoding of each listed key is supported; decoding is not applicable. Table D.
430 DSView® 3 Software Installer/User Guide Control Sequence Definition Encode/Decode Esc [ Pn A Cursor Up No/Yes Esc [ Pn c Device Attributes No/No Esc # 8 Screen Alignment Display No/Yes Esc # 3 Double Height Line - Top Half No/No Esc # 4 Double Height Line - Bottom Half No/No Esc # 6 Double Width Line No/No Esc Z Identify Terminal No/No Esc = Keypad Application Mode No/No Esc > Keypad Numeric Mode No/No Esc [ Ps q Load LEDs No/No Esc 8 Restore Cursor No/Yes Esc [
Appendices 431 Control Sequence Definition Encode/Decode Esc M Reverse Index No/Yes Esc c Reset to Initial State No/No Esc [ Ps; Ps;..;Ps 1 Reset Mode No/No Esc ( A Select Character Set G0 U.K. No/No Esc ) A Select Character Set G1 U.K No/No Esc ( B Select Character Set G0 ASCII Yes/Yes Esc ) B Select Character Set G1 ASCII Yes/Yes (limited support) Esc ( 0 Select Character Set G0 Spec. Graphics Yes/Yes (limited support) Esc ) 0 Select Character Set G1 Spec.
432 DSView® 3 Software Installer/User Guide Control Sequence Definition Encode/Decode Esc [ 1 J Erase from beginning of screen to cursor No/No Esc [ 2 J Erase entire screen No/No Esc [ Ps;Ps;..
Appendices Control Sequence Definition Encode/Decode Esc [ ? 8 l Modes to Reset - Auto Repeat Off No/No Esc [ ? 9 h Modes to Set - Interlace On No/No Esc [ ? 9 l Modes to Reset - Interlace Off No/No Esc [ 6 n Report Cursor Position - Invoked by No/No Esc [ P1; Pc R Report Cursor Position - Response is No/No Esc [ 5 n Status Report - Invoked by No/No Esc [ 0 n Status Report - Response is terminal OK No/No Esc [ 3 n Status Report - Response is terminal not OK No/No Esc [ x or Esc [
434 DSView® 3 Software Installer/User Guide VT220 Keyboard PC Keyboard VT220 Keyboard Byte Sequence Keypad / Keypad / / Keypad * Keypad * * Keypad - Keypad - - Keypad + Keypad + + Keypad . Keypad . . Keypad 0..9 Keypad 0..9 >0..
Appendices VT220 Keyboard PC Keyboard VT220 Keyboard Byte Sequence F19 Ctrl - F11 Esc [ 3 3 ~ F20 Ctrl - F12 Esc [ 3 4 ~ Table D.9 lists the decoding for VT220 terminal emulation. Table D.
436 DSView® 3 Software Installer/User Guide VT220 Keyboard Function VT220 Keyboard Byte Sequence Set Mode Esc [ ? Delete 1 Character Esc [ P Insert 1 Line Esc [ L Delete 1 Line Esc [ M Up Arrow Esc [ O A Down Arrow Esc [ O B Right Arrow Esc [ O C Left Arrow Esc [ O D Fill Screen with Es Esc # 8 Up Arrow amount specified by Pn Esc [ Pn A Down Arrow amount specified by Pn Esc [ Pn B Right Arrow amount specified by Pn Esc [ Pn C Left Arrow amount specified by Pn Esc [ Pn D Erase p
Appendices VT220 Keyboard Function VT220 Keyboard Byte Sequence Delete Pn Characters Esc [ Pn P Insert Pn Characters Esc [ Pn L Delete Pn Lines Esc [ Pn M Insert Character Esc [ Pn @ Erase Pn Characters Esc [ Pn X 437 VT52 terminal emulation Table D.10 lists the keystroke mapping (encoding) for VT52 terminal emulation. Table D.
438 DSView® 3 Software Installer/User Guide Table D.11: VT52 Decoding VT52 Keyboard Function VT52 Keyboard Byte Sequence Cursor Up Esc A Cursor Down Esc B Cursor Right Esc C Cursor Left Esc D Cursor Home Esc H Reverse Linefeed Esc I Erase to end of screen Esc J Erase to end of line Esc K Table D.12 lists the VT52 and ANSI auxiliary keypad definitions. Encoding of each listed keypad key is supported; decoding is not applicable. Table D.
Appendices Keys Keypad Numeric Code VT52 Keypad ANSI Keyboard - (dash) - (dash) Esc ? m Esc O m , (comma) , (comma) Esc ? l Esc O l . (period) . (period) Esc ? n Esc O n Enter Same as Return key Esc ? m Esc O m VT320 terminal emulation Table D.13 lists the keystroke mapping (encoding) for VT320 terminal emulation. Table D.
440 DSView® 3 Software Installer/User Guide VT320 Keyboard PC Character Sequence VT320 Keyboard Byte Sequence F15 Ctrl - F7 Esc [ 2 8 ~ F16 Ctrl - F8 Esc [ 2 9 ~ F17 Ctrl - F9 Esc [ 3 1 ~ F18 Ctrl - F10 Esc [ 3 2 ~ F19 Ctrl - F11 Esc [ 3 3 ~ F20 Ctrl - F12 Esc [ 3 4 ~ Insert Insert Esc [ 1 ~ Home Home Esc [ 2 ~ Delete Delete Hex 7 F End End Esc [ 5 ~ Up Arrow Up Arrow Esc [ A Down Arrow Down Arrow Esc [ B Left Arrow Left Arrow Esc [ D Right Arrow Right Arrow Esc
Appendices VT320 Keyboard Function VT320 Keyboard Byte Sequence Restore cursor and attributes Esc 8 Up Arrow Esc [ A Down Arrow Esc [ B Right Arrow Esc [ C Left Arrow Esc [ D Set cursor to home position Esc [ H Set cursor to home position Esc [ f Character Attributes Esc [ m Erase from cursor to end of line Esc [ K Erase from cursor to end of screen Esc [ J Programmable LEDs Esc [ q What are You? Esc [ c Set Mode Esc [ ? Delete 1 Character Esc [ P Insert 1 Line Esc [ L Delet
442 DSView® 3 Software Installer/User Guide VT320 Keyboard Function VT320 Keyboard Byte Sequence Right Arrow amount specified by Pn Esc [ Pn C Left Down Arrow amount specified by Pn Esc [ Pn D Erase parts of current line Esc [ Pn K Erase parts of current screen Esc [ Pn J Direct Cursor Addressing Esc [ Pn H Direct Cursor Addressing Esc [ Pn f Programmable LEDs Esc [ Pn q Scrolling Region Esc [ Pn r Clear tabs Esc [ Pn g Device status report Esc [ Pn n What are you? Esc [ Pn c Sat M
Appendices 443 Appendix E: Regaining Access to the DSView 3 Software Access to a DSView 3 software system may be lost due to reasons such as: • Being locked out by the DSView 3 software • Deleting the last DSView 3 software administrator • Forgetting the DSView 3 software administrator password To regain access to a DSView 3 software system: 1. Contact Avocent Technical Support. You will be provided with the resetpassword.zip archive file. 2. Extract the resetpassword.
444 DSView® 3 Software Installer/User Guide
Appendices Appendix F: Glossary Access control Access control refers to mechanisms and policies that restrict access to computer resources. Active Directory Active Directory is the directory service included with Microsoft Windows 2000 and later versions of Windows operating systems.
446 DSView® 3 Software Installer/User Guide Authorization Authorization is the process of granting or denying access to a resource. Most computer security systems are based on a two-step process. The first stage is authentication, which ensures that users are who they claim to be. The second stage is authorization, which allows the user access to various resources based on the user's identity.
Appendices CPS appliance A CPS serial over IP network appliance is an Avocent managed appliance that provides a Telnet server and an SSH server for accessing serially attached devices over a standard TCP/IP connection. Model numbers include the CPS810 and CPS1610 appliances. Database replication Database replication is the process of distributing and keeping in sync the same database to all DSView 3 servers in a DSView 3 software system.
448 DSView® 3 Software Installer/User Guide sender's public key and identification information held within the certificate. With this information, the recipient can send an encrypted reply. The most widely used standard for digital certificates is X.509. DSR switch The DSR switch is part of the Avocent digital KVM switch series of products that allows KVM signals to be transmitted over a standard TCP/IP connection.
Appendices perform database replication with the hub server. The DSView 3 software hub server acts as the traffic cop for database replication between itself and all of the other servers in a DSView 3 software system. The DSView 3 software hub server and a spoke server offer the same software functionality to a user. The distinction of hub or spoke only has to do with the database replication role the server plays and not with the software functionality the server offers to the user.
450 DSView® 3 Software Installer/User Guide Encryption Encryption is the translation of data into a secret code. Encryption is the most effective way to achieve data security. To read an encrypted file, you must have access to a secret key or password that enables you to decrypt the file. Unencrypted data is called plain text. Encrypted data is referred to as cipher text. There are two main types of encryption: asymmetric (also called public-key encryption) and symmetric.
Appendices collaborative, hypermedia information systems. A feature of HTTP is the typing and negotiation of data representation, allowing systems to be built independently of the data being transferred. HTTPS (Secure Hypertext Transfer Protocol) HTTPS is an extension to the HTTP protocol that supports sending data securely over the WWW.
452 DSView® 3 Software Installer/User Guide KVM session A KVM session is a type of target device session in which the target device contains a KVM connection (typically a server). KVM sessions are connected through a KVM switch. Tiered analog switches may also be part of the connection. A KVM Video Viewer connection exists between the DSView 3 software client and the target device. KVM session profiles KVM session profiles control KVM session behavior on a target device.
Appendices 453 Other managed appliances may be supported by a plug-in. MIB (Management Information Base) MIB is a database of objects that can be monitored by a network management system (NMS). SNMP uses standardized MIB formats that allow any SNMP tools to monitor any device defined by an MIB. NAT (Network Address Translation) NAT is an Internet standard that enables a local-area network (LAN) to use one set of IP addresses for internal traffic and a second set of addresses for external traffic.
454 DSView® 3 Software Installer/User Guide Power device An Avocent or supported third party cascade device that allows the remote controlling of target device power. Positive hysteresis Positive hysteresis is the unsigned number of counts subtracted from the raw threshold value, which creates the re-arm point for all sensor thresholds that are greater than zero (0). A positive hysteresis value of 0 indicates that any thresholds greater than zero do not contain hysteresis.
Appendices 455 • A file server is a computer and storage device dedicated to storing files. Any user on the network can store files on the server. • A print server is a computer that manages one or more printers. • A network server is a computer that manages network traffic. • A database server is a computer system that processes database queries. Servers are often dedicated, meaning that they perform no other tasks besides their server tasks.
456 DSView® 3 Software Installer/User Guide SSL (Secure Sockets Layer) SSL is a protocol that supplies secure data communication through data encryption and decryption. SSL enables private communications over networks by using a combination of public key cryptography and bulk data encryption. Target device A target device includes a wide range of data center components such as servers and routers that an administrator is able to virtually manage through the DSView 3 management software.
Appendices Unit Unit is a generic term that refers to either a target device, managed appliance, blade chassis or a component in a virtual environment. For example, the Unit List may contain both target devices and managed appliances. Video Viewer The Video Viewer is a software component that provides the user interface needed to display a remote target device through KVM over IP sessions.
458 DSView® 3 Software Installer/User Guide implemented the standard in different ways. For example, both Mozilla and Microsoft use X.509 certificates to implement SSL in their web servers and web browsers. However, an X.509 certificate generated by Mozilla may not be readable by Microsoft products, and vice versa.
For Technical Support: www.avocent.
