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24 DS1800 Installer/User Guide
Appendix C: Technical Support
Our Technical Support staff is ready to assist you with any installation or
operating issues you encounter with your Avocent product. If an issue should
develop, follow the steps below for the fastest possible service:
1. Check the pertinent section of the manual to see if the issue can be resolved
by following the procedures outlined.
2. Check our web site at www.avocent.com/support and look at the searchable
knowledge base or use the on-line service request.
3. Call Avocent Technical Support for assistance. To expedite assistance, have
this manual available, along with a copy of your invoice giving the date
of purchase. DS1800 Technical Support is available 24 hours a day, seven
days a week at [phone]. You may also call toll free at [phone].