AVWorks™ Installer/User Guide
INSTRUCTIONS This symbol is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the appliance.
AVWorks™ Installer/User Guide Avocent, the Avocent logo, The Power of Being There and AVWorks are trademarks of Avocent Corporation. OSCAR is a registered trademark of Apex Inc. AutoView is a registered trademark of Cybex Computer Products Corporation. All other marks are trademarks or registered trademarks of their respective owners. © 2003 Avocent Corporation. All rights reserved.
Table of Contents Chapter 1: Product Overview About AVWorks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Chapter 2: Installation Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Installing AVWorks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Chapter 3: Basic Operations Launching AVWorks . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1 Product Overview Contents About AVWorks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chapter 1: Product Overview 3 Chapter 1: Product Overview About AVWorks AVWorks is a cross-platform management application that allows you to view and control the AutoView 1000R/2000R appliance and all its target devices. The cross-platform design ensures compatibility with most popular operating systems and hardware platforms. AutoView 1000R provides secure switch-based authentication, data transfers and username/password storage.
4 AVWorks Installer/User Guide
2 Installation Contents Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Installing AVWorks . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chapter 2: Installation 7 Chapter 2: Installation Getting Started Before installing your AVWorks, refer to the following lists to ensure that you have all the items that shipped with your software as well as all other items necessary for proper installation.
8 AVWorks Installer/User Guide To install on Microsoft Windows NT, 2000 or XP: 1. Insert the AVWorks CD-ROM into your CD-ROM drive. If AutoPlay is supported and enabled, the setup program will start automatically. -orIf your system does not support AutoPlay, set the default drive to your CD-ROM drive letter and execute the following command to start the install program (replace drive with your CD-ROM drive letter): drive:\WIN32\SETUP.EXE 2. Follow the on-screen instructions.
3 Basic Operations Contents Launching AVWorks . . . . . . . . . . . . . . . . . . . . . . . . . . . . Navigating AVWorks . . . . . . . . . . . . . . . . . . . . . . . . . . . . Appliance/AVWorks Quick Setup Checklist . . . . . . . . . . Adding an Appliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accessing an Appliance . . . . . . . . . . . . . . . . . . . . . . . . . . Accessing and Managing Your Devices . . . . . . . . . . . . . Changing AVWorks Device Properties . . . . . . . . . . . . .
Chapter 3: Basic Operations 11 Chapter 3: Basic Operations Launching AVWorks To launch AVWorks on all Microsoft Windows operating systems: Select Start - Programs - Avocent AVWorks. -orDouble-click the AVWorks icon. AVWorks will launch. To launch AVWorks on Red Hat Linux (7.1 and 7.2): From the application folder (/usr/lib/Avocent_AVWorks/), execute the following command: ./Avocent_AVWorks -orFrom (/user/bin), execute the following link: .
12 AVWorks Installer/User Guide default display is user-configurable. For more information, see Customizing the AVWorks Explorer Window in this chapter. The AVWorks Explorer default display is set for the Server view once you have added your first appliance. NOTE: The Group Selector pane does not appear under the Appliances or Devices tab unless you have more than one type of appliance or device. AVWorks Explorer Window Features A B F G C H D I E Figure 3.1: AVWorks Explorer Window A.
Chapter 3: Basic Operations 13 Appliance/AVWorks Quick Setup Checklist The following list is an overview of the steps you will follow to set up and configure your AutoView system. Each of these steps is explained in detail in separate topics throughout this and the AutoView 1000R/2000R Installer/User Guide. To set up the AutoView 1000R/2000R: (See the AutoView 1000R/2000R Installer/ User Guide) 1. Adjust mouse acceleration on each server to Slow or None. 2.
14 AVWorks Installer/User Guide Adding an Appliance Before you can access your appliance through AVWorks, you must add it to the AVWorks database. Once an appliance is added, it appears in the Unit list. You may either manually add or discover an appliance. To manually add an appliance with an assigned IP address: 1. Select File - New - Appliance from the AVWorks Explorer menu. -orClick the New Appliance task button. The New Appliance Wizard appears. Click Next to continue. 2.
Chapter 3: Basic Operations 15 Figure 3.2: Configure Cascade Switches Dialog Box 7. When you reach the final page of the Wizard, click Finish to exit the Wizard and return to the main window. Your appliance should now appear in the Unit Selector pane. To manually install a new appliance with no assigned IP address: 1. Select File - New - AutoView 1000R/2000R from the AVWorks Explorer menu. -orClick the New Appliance task button. The New Appliance Wizard appears. Click Next to continue. 2.
16 AVWorks Installer/User Guide attached switch. This box contains a list of all AVRIQ adaptor EIDs retrieved from the appliance and the cascade switches to which they are connected, if any. a. b. The Existing Cascade Switches field contains all the current switches defined in the database. Click Add, Delete or Modify to alter the list. Associate the appropriate switch from the pulldown menus for each AVRIQ that has a switch attached. Figure 3.3: Configure Cascade Switches Dialog Box 7.
Chapter 3: Basic Operations 17 switch manually. For more information, see the previous procedures. 4. Click on an appliance to add and click the Add (>) icon to move the selection to the Appliances to Add list. 5. Repeat step 4 for all appliances you wish to add. Click Next to continue. 6. The Adding Appliances progress bar appears while the new switches are being added. Once all of the switches have been added to the local database, the Discover Wizard Completed page appears.
18 AVWorks Installer/User Guide Figure 3.4: Appliances View Tab Selected To log into an appliance: 1. Click the Appliances button in the AVWorks Explorer. 2. Double-click on an appliance from the Unit Selector pane. -orSelect an appliance, and then click the Manage appliance task button. -orRight-click an appliance. A pop-up menu appears. Select Manage appliance. -orClick an appliance in the Unit Selector pane and press Enter. 3. A password prompt displays. Type in your username and password.
Chapter 3: Basic Operations 19 Accessing and Managing Your Devices The Devices tab displays a list of devices (such as servers, routers and other serially-managed devices) defined in the database. The Group Selector pane appears if two or more device types are defined. Click All Devices or click on a folder to view all devices of a particular type. When you select a server and click the Connect Video task button, the Viewer launches.
20 AVWorks Installer/User Guide To search for a server in the local database: 1. Click the Devices tab and insert your cursor in the Search text box. 2. Type the search information. This can be a device name or property such as Type or Location. 3. Click the Search button. The results appear in the Unit list. 4. Review the results of your search. -orClick the Clear Results button to display the entire list again. To auto search by typing in the Unit list: 1.
21 Chapter 3: Basic Operations From this window, you will be able to access all the normal functions of this server as if you were sitting in front of it. You may also perform Viewerspecific tasks such as sending special Macro commands to the server. Viewer Window Features A C D E B Figure 3.6: Video Viewer Window A. Menu bar: Access many of the features in the Viewer. B. Accessed server desktop: Interact with your server through this window. C.
22 AVWorks Installer/User Guide To refresh the screen: Click the Refresh Image button on the Viewer toolbar. -orFrom the Viewer menu, select View - Refresh. The digitized video image will be completely regenerated. To enter full screen mode: Click the Full Screen Mode button. -orFrom the Viewer menu, select View - Full Screen. The desktop window will disappear and only the accessed server desktop will be visible. The screen will be resized up to a maximum of 1024 x 768.
Chapter 3: Basic Operations 23 Figure 3.8: Viewer Manual Scale Adjusting the video quality The Video Viewer offers both automatic and manual video adjustment capability. Generally, the Automatic Video Adjustment will optimize the video for the best possible view. However, you may fine tune the video with the aid of Avocent Technical Support. See Appendix E: Troubleshooting. Video adjustment is a global setting and applies to each target device you access.
24 AVWorks Installer/User Guide Figure 3.9: Viewer Mouse Session Options Dialog Box Setting mouse scaling You can choose among three preconfigured mouse scaling options or set your own custom scaling. The preconfigured settings are: Default (1:1), High (2:1) or Low (1:2). In a 1:1 scaling ratio, every mouse movement on the desktop window will send an equivalent mouse movement to the server. In a 2:1 scaling, the same mouse movement will send a 2X mouse movement. In a 1:2 scaling, the value will be 1/2X.
Chapter 3: Basic Operations 25 To realign the mouse: Click the Align Local Cursor button on the Viewer toolbar. To reset the PS/2 connection: 1. Select Tools - Session Options in the Viewer. The Session Options dialog box appears. 2. Click the Mouse tab. 3. Click the Reset PS/2 button. A dialog box appears prompting you to confirm. 4. Click the Reset PS/2 Connection at the Device checkbox and click OK.
26 AVWorks Installer/User Guide 2. Select two or more servers in the unit selector pane pressing the Shift or Control key. The Scan Mode task button appears. 3. Click the Scan Mode task button. The Thumbnail Viewer window appears. Figure 3.10: Video Viewer - Thumbnail View Thumbnail View Status Indicators Symbol Description The green LED indicates that a server is currently being scanned. The red X indicates that the last scan of the server was not successful.
Chapter 3: Basic Operations 27 Navigating the Thumbnail Viewer When you highlight an individual thumbnail frame and select the Thumbnail menu, you can launch an interactive session to that server, add that server to the scan sequence or set the login credentials for that server. The Options menu allows you to access scanning preferences as well as pause the scan and set the thumbnail size for all servers. To launch a server Video session: Select a server thumbnail.
28 AVWorks Installer/User Guide Using macros to send keystrokes to a device The Macros menu in the Video Viewer provides you with an easy way to send multiple keystrokes to a server or to send keystrokes that you cannot generate without affecting your local system, such as Control-Alt-Delete.
Chapter 3: Basic Operations 29 Figure 3.12: Viewer Session Options Dialog Box - Macro Tab 3. Select a macro group from the pulldown list to appear in the Macro menu and click OK. Creating new macros You can create custom macro keystrokes as well as modify and delete existing macros through the Macros dialog box. To create a new macro: 1. Select Macros - Configure from the Viewer. The Macros dialog box appears.
30 AVWorks Installer/User Guide Figure 3.13: Viewer Macro Dialog Box 2. Click Create. The Create/Edit Macros dialog box appears. Figure 3.14: Viewer Create/Edit Macro Dialog Box 3. Type the name of the macro in the Macro Name field.
Chapter 3: Basic Operations 4. Select the desired category and keystrokes from the list of Available Keystrokes and click Add. -orType the keystrokes to send in the Keystrokes field. a. 5. 31 To enter a keystroke such as Enter, Home or Insert, surround each individual keystroke with a less than (<) and greater than (>) symbol. -orTo enter a letter or number, type the letter or number without any additional symbols.
32 AVWorks Installer/User Guide Figure 3.15: Viewer Macro Groups Dialog Box 3. Click Create. A dialog box appears prompting you to name the new macro group. 4. Type in a name. Click OK to save the name and return to the Macro Groups dialog box. A tab with the new name appears. To add macros to an existing group: 1. Select Macros - Configure from the Viewer. The Macros dialog box appears. 2. Click Group. The Macro Groups dialog box appears. 3. Click the macro group tab to alter.
Chapter 3: Basic Operations 33 To remove macros from an existing group: 1. Select Macros - Configure from the Viewer. The Macros dialog box appears. 2. Click Group. The Macro Groups dialog box appears. 3. Click the macro group tab to alter. Windows and Sun are the default tabs. If you have created a new group, you will see a tab for this group as well. 4. Click on the macro to remove from the Macros in Group pane on the right side of the dialog box. Click the Remove button.
34 AVWorks Installer/User Guide Figure 3.16: Server General Properties Tab 3. Type in the new name of the server. A warning will display if you enter a duplicate name. 4. (Optional) Select the device type. If the selection is not in the pulldown, type the name of the new server type in the text field. Once entered, the option becomes available in the pulldown for future assignment. 5. (Optional) Select the icon to display for the unit. 6.
Chapter 3: Basic Operations 35 Figure 3.17: Server Network Properties Tab 8. (Optional) Click the Information tab and type in a description of the unit. There are no rules for the type of information that you may enter here. Figure 3.18: Server Information Tab 9. (Optional) Click the Connections tab to view the physical connection path that will be used to access this device. This feature is useful for troubleshooting. Figure 3.19 shows a connection to a server. Figure 3.
36 AVWorks Installer/User Guide Figure 3.19: Server Connection Example Figure 3.20: Switch Connection Example 10. When finished, click OK to save the new settings. -orClick Cancel to exit without saving the new settings. Accessing a server via a browser window You can configure your system to open a server connection in a browser window. You must first select a server and define a URL in the Properties dialog box as previously described. Then, when you select the server, the Browse task button appears.
Chapter 3: Basic Operations 37 create a customized organizational system for individual servers. For example, you might want to create a folder for critical servers or for remote servers. You may change the order and sorting of the Unit Selector list by clicking the sort bar above the column. An upward-pointing arrow in a column header indicates that the list is sorted by that field name in ascending order. A downward-pointing arrow indicates the list is sorted by that field name in descending order.
38 AVWorks Installer/User Guide Figure 3.22: Folders View Tab Selected Modifying custom field names Custom field names allow you to change the Site, Department and Location column heading names that appear in the Group and Unit Selector panes. This allows you to group appliances and servers in ways that are meaningful to you. The Department field is a subset of Site. If you customize these field names, you should keep this hierarchy in mind. Figure 3.
Chapter 3: Basic Operations 39 Figure 3.24: Options Dialog Box - Custom Field Labels 2. Select a field label to modify and click the Modify button. The Modify Custom Field Label dialog box appears. 3. Type the singular and plural versions of the field label. The length can be from 1 to 32 characters. A blank value is not allowed. Spaces are permitted in the middle but leading and trailing spaces are not allowed. 4. Click OK to save the new field label. -orClick Cancel to exit without saving changes.
40 AVWorks Installer/User Guide or Location. If a name is not in the pulldown menu, type the name you want in the text field. The name can be from 1 to 32 characters long. Names are not case sensitive and can consist of any combination of characters entered from the keyboard. Spaces are permitted in the middle but leading and trailing spaces are not allowed. Duplicate names are not allowed. 3. Click OK. The new site, department or location appears in the Group Selector pane. To create a new folder: 1.
Chapter 3: Basic Operations 41 Figure 3.25: Assign To Dialog Box 3. Select the site, location or folder category from the pulldown menu. 4. Select the target from the list of available targets to which the unit can be assigned within the chosen category. This could be empty if no site, location or folder has been defined in the local database. 5. Click OK to save the assignment. -orClick Cancel to exit without saving changes.
42 AVWorks Installer/User Guide To delete an appliance or server: 1. Select the unit(s) to delete from the Unit Selector pane. 2. Select Edit - Delete. -orPress the Delete key on your keyboard. A dialog box appears confirming the number of units to be deleted. If you are deleting an appliance, the dialog box includes a Delete Associated Devices checkbox. Enable/disable the checkbox as desired.
Chapter 3: Basic Operations 43 Customizing the AVWorks Explorer Window The AVWorks Explorer window can be resized at any time. Each time you launch the application, the AVWorks Explorer window opens to its default size and location. A split-pane divider that runs from top to bottom separates the Group Selector pane and the Unit Selector pane. You can move the divider left and right to change the viewing area of the Group Selector pane and the Unit Selector pane.
44 AVWorks Installer/User Guide 4. Click OK to save the new browser selection. -orClick Cancel to exit without saving changes. Managing Your Local Databases Each workstation running AVWorks contains a local database that records the information that you enter about your units. If you have multiple workstations, you may configure one station and then save a copy of this database and load it into the other stations to avoid unnecessarily reconfiguring each station.
Chapter 3: Basic Operations 45 Exporting a database This function allows you to export fields from the local database to an ASCII Comma Separated Value file (CSV) or Tab Separated Value file (TSV). The following database fields will be exported.
46 AVWorks Installer/User Guide To load a database: 1. Select File - Database - Load from the AVWorks Explorer menu. The Database Load dialog box appears. 2. Browse to select a database to load. 3. Click Load. A progress bar appears during the load. When finished, a message appears indicating that the load was successful and you are returned to the main window.
4 Managing Your Appliance Contents Viewing and Configuring Appliance Parameters . . . . . Upgrading Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . Managing User Sessions . . . . . . . . . . . . . . . . . . . . . . . . . Rebooting Your Appliance . . . . . . . . . . . . . . . . . . . . . . . Managing Appliance Configuration Databases . . . . . . Managing User Databases . . . . . . . . . . . . . . . . . . . . . . . Changing Appliance Properties . . . . . . . . . . . . . . . . . . .
Chapter 4: Managing Your Appliance 49 Chapter 4: Managing Your Appliance Once you have installed a new appliance, you have the ability to view and configure unit parameters, view and control currently active video sessions and execute a variety of control functions such as rebooting and upgrading your appliance. This is accomplished through the Appliance Management Panel (AMP). The AMP has three tabbed panels: Settings, Status and Tools. Figure 4.
50 AVWorks Installer/User Guide Viewing and Configuring Appliance Parameters The Settings tab allows you to display an expandable list of categories covering a wide range of parameters for your appliance. When a category is selected from the list, the parameters associated with the category will first be read from the unit, the local database or both. You will then be able to modify those parameters and send the changes securely back to the appliance.
Chapter 4: Managing Your Appliance 51 Figure 4.2: Users Dialog Box To add or modify a user: 1. Click the Users category in the left column in the AMP. 2. Click the Add button on the right side of the window to add a new user. The Add User dialog box appears. -orSelect a user and click the Modify button to modify a current user. The Modify User dialog box appears. Figure 4.3: Add User Dialog Box 3.
52 AVWorks Installer/User Guide Figure 4.4: User Access Rights Dialog Box b. c. d. 5. Select a server in the left column for which this user should have access rights. Select the Add button. Select a server in the right column from which to remove a user’s access rights. Click the Remove button. Repeat steps a and b until the right column represents the appropriate server access for this user, and then click OK. Click OK to save the settings and return to the main AMP window. To delete a user: 1.
Chapter 4: Managing Your Appliance 53 To unlock an account: 1. Click the Users category in the AMP. 2. Select the user to unlock. 3. Click the Unlock button. The lock icon next to the user name will disappear. 4. Click OK or Apply. The user will be able to attempt to log in again. -orClick Cancel to exit without saving. To specify the length of time a user account remains locked: 1. Click the Users category in the MP. 2. Click the Enable Lock-outs checkbox. 3.
54 AVWorks Installer/User Guide unit will respond to SNMP requests over UDP (User Datagram Protocol) port 161. Port 161 is the standard UDP port used to send and receive SNMP messages. If you enter one or more allowable managers, only those IP addresses will be able to manage the appliance via SNMP. If you do not enter any allowable managers, then the appliance can be managed via SNMP from any IP address. NOTE: The AMP uses SNMP within a secure tunnel to manage appliances.
Chapter 4: Managing Your Appliance b. c. 6. Manager dialog box appears. Type in the IP address of the management station to add. Click OK to add a management station. Add up to four SNMP trap destinations to which this appliance will send traps in the Trap Destination field. a. b. c. 7. 55 Click the Add button to define a trap destination. The Trap Destination dialog box appears. Type in the IP address of the trap destination to add. Click OK to add a trap destination.
56 AVWorks Installer/User Guide Viewing server connections When you select the Devices category for the first time, the AMP will retrieve the servers that exist in the AVWorks database as well as information on how the servers are connected to the selected appliance. The Connection column displays the current server connection. This can be to either an AVRIQ adaptor or a cascade switch. If connected to an AVRIQ adaptor, the AVRIQ’s EID will display in the Connection column.
Chapter 4: Managing Your Appliance 57 to match the current configuration in the appliance. Your current local database names will be overridden with the appliance names. Click Next. 3. A polling appliance message box appears with a progress bar indicating that the appliance information is being retrieved. 4. If no changes were detected in the appliance, a completion dialog box appears with this information. -orIf server changes were detected, then the Detected Changes dialog box will be displayed.
58 AVWorks Installer/User Guide Figure 4.8: Configure Cascade Switches Dialog Box Upgrading Firmware You can upgrade the firmware for either the appliance or the AVRIQ adaptors. The AVRIQ adaptors can be upgraded individually or simultaneously. When an upgrade is initiated, you will see a message indicating the current status. As long as an upgrade is in progress, you cannot initiate another.
Chapter 4: Managing Your Appliance 59 Figure 4.9: Firmware Version Dialog Box To upgrade appliance firmware: 1. Click the Tools tab in the AMP. The Tools dialog box appears. 2. Click the Upgrade AutoView 1000R/2000R Firmware button. The Firmware Upgrade dialog box appears. Type in the TFTP (Trivial File Transfer Protocol) server IP address where the firmware is located as well as the firmware filename and directory location. Figure 4.10: Upgrade Firmware Dialog Box 3. Click the Upgrade button.
60 AVWorks Installer/User Guide 5. Click Close to exit the Upgrade Firmware window. CAUTION: Do not turn off the AutoView 1000R/2000R while it is rebooting. To simultaneously upgrade multiple AVRIQ adaptors: 1. Click the Tools tab in the AMP. The Tools dialog box appears. 2. Click the Upgrade AVRIQ Firmware button. The Upgrade AVRIQ Firmware dialog box appears. 3. Click the checkboxes in front of each type of AVRIQ adaptor to upgrade. 4. Click Upgrade. The Upgrade button dims.
Chapter 4: Managing Your Appliance 61 Managing User Sessions You may view and disconnect the current active user connections as well as unlock user accounts by using the Status tab in the AMP. You can view the length of time users have been connected, the server name or AVRIQ to which they are connected and their system address. Figure 4.11: User Status Dialog Box To disconnect a user session: 1. Click the Status tab in the AMP. The User Status dialog box appears. 2.
62 AVWorks Installer/User Guide Managing Appliance Configuration Databases An on-board database contains all of the settings for an appliance. This includes network settings, AVRIQ configurations, SNMP settings and attached servers. You may save this configuration information to a client-based file and, should you ever need to replace your AutoView 1000R/2000R, restore the configuration file to the new appliance and avoid manually configuring it.
Chapter 4: Managing Your Appliance 63 NOTE: The user account file is encrypted and you will be prompted to create a password when you save the file. You will need to enter this password when you write the file to a new unit. To save a user database from an appliance: 1. Click the Tools tab in the AMP. The Tools dialog box appears. 2. Click the Save Appliance User Database button. The Save Appliance User Database dialog box appears. 3.
64 AVWorks Installer/User Guide -orClick the Properties button. -orRight-click on the switch and select Properties from the pop-up list. The Properties dialog box appears. Figure 4.12: Appliance General Properties 3. Type in the new name of the appliance, if desired. A warning will display if you enter a duplicate name. 4. Skip the Type field. This is read-only for appliances. 5. Select the icon to display for the unit. 6.
Chapter 4: Managing Your Appliance 65 Changing DirectDraw® support AVWorks supports DirectDraw, a standard that allows direct manipulation of video display memory, hardware blitting, hardware overlays and page flipping without the intervention of the Graphical Device Interface (GDI). This can result in smoother animation and improvement in the performance of displayintensive software.
66 AVWorks Installer/User Guide Adding and Deleting Product Licenses AVWorks is designed to work with a variety of appliances. To support this, AVWorks allows you to add new product licenses as they become available. AVWorks ships with the AutoView 1000R/2000R product license already enabled. However, you may wish to add additional product licenses as your system grows. Product licenses are made up of a Product Code and a Product Key. The Product Code and Product Key are provided by Avocent.
Appendices Contents Appendix A: Updating AVWorks . . . . . . . . . . . . . . . . . . Appendix B: Keyboard and Mouse Shortcuts . . . . . . . . Appendix C: Sun Advanced Key Emulation . . . . . . . . . Appendix D: TCP Ports . . . . . . . . . . . . . . . . . . . . . . . . . . Appendix E: Troubleshooting . . . . . . . . . . . . . . . . . . . . . Appendix F: Technical Support . . . . . . . . . . . . . . . . . . .
Appendices 69 Appendices Appendix A: Updating AVWorks For optimal performance, ensure that you have the latest version of AVWorks available from the Avocent web site. To update AVWorks: 1. Download the update file from http://www.avocent.com/support. 2. Double-click on the installer. The installer will check to see if a previous version of AVWorks resides on your system. 3. If no previous version has been detected and a dialog box appears to confirm the upgrade, click Continue.
70 AVWorks Installer/User Guide Appendix B: Keyboard and Mouse Shortcuts Divider Pane Keyboard and Mouse Shortcuts Operation Description F6 Navigates between the split-screens and gives focus to the last element that had focus. F8 Gives focus to the divider. Left or Up Arrow Moves the divider left if the divider has the focus. Right or Down Arrow Moves the divider right if the divider has the focus.
Appendices 71 Operation Description Page Down Deselects current selection and scrolls down one page, then selects the last item on the page. Delete Performs the Delete function. Works the same as the Edit>Delete menu function. Ctrl + Home Moves the focus and the selection to the first row in the table. Ctrl + End Moves the focus and the selection to the last row in the table. Shift + Up Arrow Extends selection up one row. Shift + Down Arrow Extends selection down one row.
72 AVWorks Installer/User Guide Appendix C: Sun Advanced Key Emulation The following keys on a normal Type 5 Sun keyboard are emulated by key press sequences listed below on a PS/2 keyboard.
Appendices 73 Appendix D: TCP Ports The Video Session Viewer communicates with the AutoView 1000R/2000R over TCP ports 8192 and 2068. Digitized video data is sent over port 8192. Encrypted keyboard and mouse data is sent over port 2068. The Appliance Management Panel (AMP) communicates with the AutoView 1000R/2000R over TCP port 3211. All data on ports 2068 and 3211 is encrypted using the Secure Socket Layer (SSL) protocol. The AutoView 1000R/2000R retains the database of user accounts and permissions.
74 AVWorks Installer/User Guide Appendix E: Troubleshooting Adjusting the video quality The Video Viewer offers both automatic and manual video adjustment capability. Generally, the Automatic Video Adjustment will optimize the video for the best possible view. However, you may fine tune the video with the aid of Avocent Technical Support. Manual Video Adjust Dialog Box Options A B C D E F G H I J K L M N O Figure E.1: Manual Video Adjust Dialog Box A. Image Capture Width I.
Appendices 75 Appendix F: Technical Support Our Technical Support staff is ready to assist you with any installation or operating issues you encounter with your Avocent product. If an issue should develop, follow the steps below for the fastest possible service: 1. Check the pertinent section of this manual to see if the issue can be resolved by following the procedures outlined. 2. Check our web site at www.avocent.com/support to search the knowledge base or use the on-line service request. 3.
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Index Contents Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Index 79 Index A access level rights 50 adjust 20, 21, 22, 74 Admin 49, 50 align 21, 25 allowable managers 54 all devices 19 AMP 11, 13, 14, 18, 49, 50, 51, 52, 53, 54, 55, 56, 57, 58, 59, 60, 61, 62, 63, 73 appliance 3, 11, 12, 13, 14, 15, 16, 17, 18, 24, 33, 40, 41, 42, 45, 49, 50, 52, 53, 54, 55, 56, 57, 58, 59, 61, 62, 63, 64 Appliance Management Panel 3, 11, 17, 44, 45, 49, 73 assign to 40, 41 attributes 36 authentication 3, 73 automatic video adjust 13, 23, 74 AutoView 3, 13, 14, 15, 45, 59, 60, 61,
80 AVWorks Installer/User Guide I icon 11, 14, 17, 33, 34, 41, 53, 63, 64, 74 image capture 74 information 33, 35, 53, 57, 60, 63, 64 IP address 13, 14, 15, 16, 17, 50, 54, 55, 59, 63 product key 66 product licenses 66 properties 33, 34, 35, 36, 39, 40, 63, 64 PS/2 connection 20, 24, 25 Q K quality 13, 22, 23, 74, 85 keystrokes 28, 29, 31 R L read 50, 62, 63, 64 reboot 59, 61, 69 red circle 26 refresh image 22, 74 refresh video 21 registry entries 69 rename 31, 41, 42 resolution 13, 22 restore 62,
Index TFTP 59 threshold 74 thumbnail view 25, 26, 27 time between servers 26 toolbar 21, 22, 25 traps 3, 53, 55 troubleshooting 23, 74 U UDP 54 unit selector 11, 12, 15, 16, 17, 18, 19, 33, 36, 37, 38, 40, 41, 42, 43, 49, 63 unlock 52, 53, 61 upgrade 50, 53, 58, 59, 60, 69 URL 33, 34, 36, 43, 45 user 7, 13, 50, 51, 52, 54, 61, 62, 63, 85 username 3, 17, 49, 51 user accounts 13, 50, 52, 61, 62, 73 user databases 3 V version 58, 59 viewer 11, 13, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33,
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Index 83
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LIMITED WARRANTY Avocent Corporation warrants to the original retail purchaser that this product is and will be free from defects in materials and workmanship for a period of 24 months from the date of purchase. Additionally, all Avocent products carry an unconditional thirty-day satisfaction guarantee. If, for any reason, you are dissatisfied with the performance of this product, you may return it to the point of purchase for a refund of the purchase price (excluding shipping charges).
For Technical Support: Email: support@avocent.com www.avocent.com Avocent Corporation 4991 Corporate Drive Huntsville, Alabama 35805-6201 USA Tel: +1 256 430 4000 Fax: +1 256 430 4031 Avocent International Ltd.
