User guide
Table Of Contents
- AMWorks®
- Table of Contents
- Product Overview
- Installation
- Basic Operations
- Resource Switching Router
- Adding a Switching Router
- Deleting a Switching Router
- Configuring a Switching Router
- Naming Router Levels and Ports
- Defining TRGs
- Defining CRGs
- Defining DRGs
- Defining TRGs - Multiple Routers, Levels, I/O
- Defining CRGs - Multiple Routers, Levels, I/O
- Defining DRGs - Multiple Routers, Levels, I/O
- Viewing Switching Router Information
- Managing Multimedia
- Managing Users and User Groups
- Managing Servers and Server Groups
- Managing AMX Switching System Devices
- Connection Control
- Managing Event Logs
- System Administration Tools
- Adding AMX Switching System Devices
- Changing the Session Time-out Value
- Configuring Network Settings
- Changing the Administrator’s Password
- Setting Blank Passwords
- Enabling Auto Login
- Discovering Devices
- Displaying Connection Comparisons
- Find
- Pinging Devices
- Removing Offline Devices
- Removing Offline Servers
- Removing Offline Switches
- Synchronizing the System Database
- Updating Firmware
- Forcing a User Login
- Viewing Offline Devices
- Database Maintenance
- Controlling Multiple AMX Switching Systems from the AMWorks Software
- Working Offline
- Configuring LDAP
- Appendices
Appendices 95
Appendix D: Troubleshooting
Cancel button does nothing during firmware update
If the Cancel button is clicked during a firmware update, a cancel message is sent to the system
devices to stop any further updating. However, aborting firmware updates can leave the device in
an undetermined state. So, the device is instructed to finish the update that is in progress, but do
nothing more. The consequences of canceling a firmware update differ for the Sequential and
Parallel modes as follows:
• Sequential mode: The device that is currently being updated is finished and the update stops.
No additional devices are updated.
• Parallel mode: Once the update has progressed past a fail safe point, the Cancel button is
disabled. Aborting after this point would leave all the updating devices in an undetermined
state. As a result, the update continues until it completes.
Devices are not updated in the tree view
Table 1.7: Troubleshooting - Devices Are Not Updated in the Tree View
Cause Recommended Solution
The devices connected to the AMX switch are not
updated properly in the tree view.
The AMX switch must be synchronized with the
current version of the AMWorks software to receive
all events from the switch.
The CSV of LDAP Add User Wizard fails
Table 1.8: Troubleshooting - The CSV of LDAP Add User Wizard Fails
Cause Recommended Solution
The user was not successfully added to the
Master Switch or the AMWorks
software
database.
Synchronize the AMWorks software database and run
the ADD User Wizard again.
Discover devices does not detect AMX switches in the system
Automatic discovery only succeeds if all AMX switches have been updated to a compatible
software revision. For the initial installation of AMWorks software, all AMX switches in the