AutoView ® 1000R AutoView ® 2000R Installer/User Guide
INSTRUCTIONS This symbol is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the appliance. DANGEROUS VOLTAGE This symbol is intended to alert the user to the presence of uninsulated dangerous voltage within the product’s enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons. POWER ON This symbol indicates the principal on/off switch is in the on position.
AutoView® 1000R AutoView® 2000R Installer/User Guide Avocent, the Avocent logo, The Power of Being There, AutoView, AVWorks, Outlook and OSCAR are trademarks or registered trademarks of Avocent Corporation or its affiliates. All other marks are the property of their respective owners. © 2003 Avocent Corporation. All rights reserved.
USA Notification Warning: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
Table of Contents Chapter 1: Product Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . 3 Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Chapter 2: Installation Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Rack Mounting Your AutoView 1000R/2000R . . . 10 Installing the AutoView 1000R/2000R . . . . . . . . . . 11 Adding Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1 Product Overview Contents Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . 3 Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . .
3 Chapter 1: Product Overview Chapter 1: Product Overview Features and Benefits The Avocent AutoView® 1000R and 2000R model switches combine analog and digital technology to provide flexible, centralized control of data center servers. This solution delivers secure digital access and flexible server management from anywhere at any time. NOTE: Throughout the documentation you will see the word “appliance” used generically to describe the AutoView 1000R/2000R switch.
4 AutoView 1000R/AutoView 2000R Installer/User Guide The AVRIQ-SRL (serial) module is a DCE device that provides the primary interface between a serial device and the AutoView 1000R/2000R appliance. It provides VT100 terminal emulation, break suppression and port history in a convenient module format. The AVRIQ-SRL is compatible with the ARI ports of the AutoView 1000R/2000R appliance. See Appendix B for more information on the AVRIQ-SRL module.
Chapter 1: Product Overview 5 AVRIQ Modules Rack of Servers AVRIQ Modules Rack of Servers Critical Server AutoView 2000R Analog Connection IP Connections Figure 1.2: Example AutoView 2000R Configuration Safety Precautions To avoid potential video and/or keyboard problems when using Avocent products: • If the building has 3-phase AC power, ensure that the computer and monitor are on the same phase. For best results, they should be on the same circuit.
6 AutoView 1000R/AutoView 2000R Installer/User Guide Rack mount safety considerations • Elevated Ambient Temperature: If installed in a closed rack assembly, the operation temperature of the rack environment may be greater than room ambient. Use care not to exceed the rated maximum ambient temperature of the appliance. • Reduced Air Flow: Installation of the equipment in a rack should be such that the amount of airflow required for safe operation of the equipment is not compromised.
2 Installation Contents Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Rack Mounting Your AutoView 1000R/2000R . . . 10 Installing the AutoView 1000R/2000R . . . . . . . . . . 11 Adding Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chapter 2: Installation 9 Chapter 2: Installation The AutoView 1000R/2000R appliance requires that the AVWorks software be installed prior to use. AVWorks software allows you to view and control a server attached to the AutoView 1000R/2000R appliance, configure and maintain the system and prevent unauthorized access to the appliance via IP connection. NOTE: The local port does not require the AVWorks software for operation.
10 AutoView 1000R/AutoView 2000R Installer/User Guide Setting up your network The AutoView 1000R/2000R appliance uses IP addresses to uniquely identify the appliances and the computers running AVWorks software. The AutoView appliance supports both BootP (a subset of DHCP) and static IP addressing. Avocent recommends that IP addresses be reserved for each appliance and that they remain static while the appliances are connected to the network.
Chapter 2: Installation 11 Installing the AutoView 1000R/2000R Figure 2.2 illustrates one possible configuration for your AutoView 1000R/ 2000R appliance. Follow the detailed set of procedures following Figure 2.2 to successfully install your appliance. Network Remote User One user for the AutoView 1000R or two users for the AutoView 2000R Configuration Port for updating firmware AutoView1000R/2000R Appliance 100-240V , 1.
12 AutoView 1000R/AutoView 2000R Installer/User Guide CAUTION: To reduce the risk of electric shock or damage to your equipment - Do not disable the power cord grounding plug. The grounding plug is an important safety feature. - Plug the power cord into a grounded (earthed) outlet that is easily accessible at all times. - Disconnect the power from the appliance by unplugging the power cord from either the electrical outlet or the appliance. To install the AutoView 1000R/2000R hardware: 1.
Chapter 2: Installation 13 2. Select option 1 from the Network Configuration menu to set your network speed. When possible, you should set your connection manually without relying on the auto negotiate feature. Once you enter your selection, you will be returned to the Network Configuration menu. 3. Select option 2 and specify if you are using a static or BootP IP address. Use a static IP address for ease of configuration.
14 AutoView 1000R/AutoView 2000R Installer/User Guide To connect an AVRIQ module to each server: 1. Locate the AVRIQ modules for your AutoView 1000R/2000R appliance. 2. Attach the appropriately color-coded ends to the keyboard (violet), monitor (blue) and mouse (green) ports on the first server you will be connecting to the appliance. 3. Attach one end of the CAT 5 cabling that will run between your AVRIQ and AutoView 1000R/2000R appliance to the RJ-45 connector on the AVRIQ module. 4.
Chapter 2: Installation 15 5. Connect the other end of the CAT 5 cable to the appropriate AVRIQ module for the server you want to connect to the appliance. 6. Repeat steps 4-5 for all servers you wish to attach. Up to eight servers may be attached to the AutoView 1000R/2000R appliance through the AVRIQ-PEM module. NOTE: When a server is connected using an AVRIQ-PEM and is in use, other servers connected through that AVRIQ-PEM cannot be accessed by other users.
16 AutoView 1000R/AutoView 2000R Installer/User Guide To add a legacy KVM switch: 1. Mount the legacy switch into your rack cabinet. Locate a length of CAT 5 cabling to connect your appliance to the AVRIQ for your legacy switch. 2. Attach one end of the CAT 5 cabling to the RJ-45 connector on the AVRIQ. 3. Connect the other end of the CAT 5 cable to a port on the back of your AutoView 1000R/2000R. 4.
3 Local Port Operation Contents Controlling Your System at the Local Port . . . . . . 19 Viewing and Selecting Ports and Servers . . . . . . . . 19 Navigating OSCAR . . . . . . . . . . . . . . . . . . . . . . . . . 21 Configuring OSCAR . . . . . . . . . . . . . . . . . . . . . . . . 22 Assigning Server or Serial Device Names . . . . . . . 23 Assigning Device Types . . . . . . . . . . . . . . . . . . . . . . 25 Changing the Display Behavior . . . . . . . . . . . . . . . 26 Controlling the Status Flag . . .
Chapter 3: Local Port Operation 19 Chapter 3: Local Port Operation Controlling Your System at the Local Port The AutoView 1000R/2000R includes a local port on the back of the appliance that allows you to connect a monitor and a PS/2 keyboard and mouse for direct local access. The appliance uses OSCAR, Avocent’s On-Screen Configuration and Activity Reporting interface, which utilizes intuitive menus to configure your system and select computers.
20 AutoView 1000R/AutoView 2000R Installer/User Guide Viewing the status of your appliance The status of the servers in your system is indicated in the right columns of the Main dialog box. The following table describes the status symbols. OSCAR Status Symbols Symbol Description (green circle) Server connected, powered up and the AVRIQ is online. Connected server is powered down or is not operating properly and the AVRIQ is offline. Connected switch is online.
Chapter 3: Local Port Operation 21 To select the previous server: Press Print Screen and then Backspace. This key combination toggles you between the previous and current connections. To disengage the user from a server: Press Print Screen and then Alt+Ø. This leaves the user in a free state, with no server selected. The status flag on your desktop displays Free. Soft switching Soft switching is the ability to switch servers using a hotkey sequence.
22 AutoView 1000R/AutoView 2000R Installer/User Guide OSCAR Navigation Basics (continued) This Keystroke Does This Escape Closes the current dialog box without saving changes and returns to the previous one. If the Main dialog box is displayed, pressing Escape closes OSCAR and displays a status flag if status flags are enabled. See Controlling the Status Flag in this chapter for more information. In a message box, it closes the pop-up box and returns to the current dialog box.
Chapter 3: Local Port Operation 23 Setup Features to Configure OSCAR Feature Purpose Menu Change the server listing between numerically by port or EID number and alphabetically by name Change the Screen Delay Time before OSCAR displays after pressing Print Screen Flag Change display, timing, color or location of the status flag Broadcast Simultaneously send mouse movements and keystrokes to multiple servers Scan Set up a custom scan pattern for up to 16 servers Security Set passwords to restrict s
24 AutoView 1000R/AutoView 2000R Installer/User Guide To access the Names dialog box: 1. If OSCAR is not open, press Print Screen. The Main dialog box will appear. 2. Click Setup - Names. The Names dialog box appears. Figure 3.3: Names Dialog Box NOTE: If new AVRIQ modules are discovered by the AutoView 1000R/2000R, the on-screen list will be automatically updated. The mouse cursor will change into an hourglass during the update.
Chapter 3: Local Port Operation 5. 25 Click OK in the Names dialog box to save your changes. -orClick X or press Escape to exit the dialog box without saving changes. NOTE: If an AVRIQ has not been assigned a name, a combination of the EID and port is used as the default name. Assigning Device Types While the appliance automatically discovers cascade switches attached to your appliance, you will need to specify the number of ports on the cascade switch through the Devices dialog box.
26 AutoView 1000R/AutoView 2000R Installer/User Guide To assign a device type: 1. In the Devices dialog box, select the desired port number. 2. Click Modify. The Device Modify dialog box appears. Figure 3.6: Device Modify Dialog Box 3. Choose the number of ports supported by your switch and click OK. 4. Repeat steps 1–3 for each port requiring a device type to be assigned. 5. Click OK in the Devices dialog box to save settings.
Chapter 3: Local Port Operation 27 To choose the default display order of servers: 1. Select Name to display servers alphabetically by name. -orSelect EID to display servers numerically by EID number. -orSelect Port to display servers numerically by port number. 2. Click OK. To set a Screen Delay Time for OSCAR: 1. Type in the number of seconds (Ø-9) to delay OSCAR display after you press Print Screen. Entering Ø will instantly launch OSCAR with no delay. 2. Click OK.
28 AutoView 1000R/AutoView 2000R Installer/User Guide Figure 3.8: Flag Dialog Box To determine how the status flag is displayed: 1. Select Name or EID to determine what information will be displayed. 2. Select Displayed to show the flag all the time or select Timed to display the flag for only five seconds after switching. 3. Select a flag color in Display Color.
Chapter 3: Local Port Operation 29 Broadcasting to Servers The local user can simultaneously control multiple servers in a system, to ensure that all selected servers receive identical input. You can choose to broadcast keystrokes and/or mouse movements independently. NOTE: You can broadcast to as many as 16 servers at a time, one server per ARI port. To access the Broadcast dialog box: 1. If OSCAR is not open, press Print Screen. The Main dialog box will appear. 2. Click Setup - Broadcast.
30 AutoView 1000R/AutoView 2000R Installer/User Guide 4. Click the Broadcast Enable checkbox to activate broadcasting. 5. From the user station, type the information and/or perform the mouse movements you want to broadcast. To turn broadcasting off: From the Commands dialog box, clear the Broadcast Enable checkbox. Using Scan Mode In scan mode, the appliance automatically scans from port to port (server to server). You can select up to 16 servers from a list of all servers attached to your appliance.
Chapter 3: Local Port Operation 31 To remove a server from the scan list: 1. In the Scan dialog box, deselect the checkbox next to the server to be removed. -orDouble-click on the server’s name or port. -orClick the Clear button to remove all servers from the scan list. 2. Click OK. To start the scan mode: 1. If OSCAR is not open, press Print Screen. The Main dialog box will appear. 2. Click Commands. The Commands dialog box appears. Figure 3.12: Commands Dialog Box 3.
32 AutoView 1000R/AutoView 2000R Installer/User Guide Setting Console Security OSCAR enables you to set security on your local port console. You can establish a screen saver mode that engages after your console remains unused for a specified Inactivity Time. Once engaged, your console will remain locked until you press any key or move the mouse. You will then need to type in your password to continue.
Chapter 3: Local Port Operation 3. Type the number of minutes for Inactivity Time (from 1-99) to delay activation of password protection and the screen saver feature. 4. For Mode, select Energy if your monitor is ENERGY STAR® compliant; otherwise select Screen. 33 CAUTION: Monitor damage can result from the use of Energy mode with monitors not compliant with ENERGY STAR®. 5. (Optional) Click Test to activate the screen saver test which lasts 10 seconds then returns you to the Security dialog box.
34 AutoView 1000R/AutoView 2000R Installer/User Guide CAUTION: Monitor damage can result from the use of Energy mode with monitors not compliant with ENERGY STAR®. 5. (Optional) Click Test to activate the screen saver test which lasts 10 seconds then returns you to the Security dialog box. 6. Click OK. NOTE: Activation of the screen saver mode disconnects the user from a server; no server is selected. The status flag displays Free. To exit the screen saver mode: Press any key or move your mouse.
Chapter 3: Local Port Operation 35 See Appendix E for information on emulating certain Sun keys using a PS/2 keyboard and special considerations for Japanese and Korean Sun USB keyboards. NOTE: Only local users can view or change keyboard country code settings. To set the keyboard country code for Sun servers: 1. If OSCAR is not activated, press Print Screen. The Main dialog box will appear. 2. Click Setup - Keyboard. The Keyboard dialog box appears. Figure 3.14: Keyboard Dialog Box 3.
36 AutoView 1000R/AutoView 2000R Installer/User Guide Commands to Manage Routine Tasks for Your Servers (continued) Feature Purpose Run Diagnostics Validate the integrity of your system including memory, firmware CRCs, Comm interfaces, switch controller, local and remote video and AVRIQ modules. AVRIQ Status Simultaneously upgrade multiple AVRIQ modules. Reset PS/2 Re-establish operation of PS/2 keyboard and mouse.
Chapter 3: Local Port Operation 37 Figure 3.16: User Status Dialog Box To disconnect a user: 1. If OSCAR is not open, press Print Screen. The Main dialog box will appear. 2. Click Commands - User Status. The User Status dialog box appears. 3. Click the letter corresponding to the user to disconnect. The Disconnect dialog box will appear. Figure 3.17: Disconnect Dialog Box 4. Click OK to disconnect the user and return to the User Status dialog box.
38 AutoView 1000R/AutoView 2000R Installer/User Guide receive a warning indicating that all users (remote and local) will be disconnected. Click OK to confirm and begin the test. The Diagnostics dialog box appears. The top section of the dialog box displays the hardware tests. The bottom portion divides the tested AVRIQ modules into three categories: online, offline or suspect. NOTE: An AVRIQ may appear to be offline while it is being upgraded.
Chapter 3: Local Port Operation 39 Figure 3.18: Diagnostics Dialog Box 5. As each test is finished, a pass or fail symbol appears. The test is complete when the last test’s symbol displays. 6. (Optional) If you have any Offline AVRIQ modules, you can click the Clear button to remove them from the list. 7. (Optional) If you have any Suspect AVRIQ modules, you can click the Display button. The Suspect AVRIQs dialog box appears. Figure 3.
40 AutoView 1000R/AutoView 2000R Installer/User Guide NOTE: This function is for Microsoft Windows-based computers only. Resetting the PS/2 on a computer running any other operating system may require that you reboot that computer. To reset the PS/2 mouse and keyboard values: 1. If OSCAR is not open, press Print Screen. The Main dialog box will appear. 2. Click Commands - Reset PS/2. A message box displays requesting that you confirm the reset. Click OK. a.
Chapter 3: Local Port Operation 41 Figure 3.21: Digital Version Dialog Box 4. Click AVRIQ (see Figure 3.20) to view individual AVRIQ version information. The AVRIQ Selection dialog box appears. Figure 3.22: AVRIQ Selection Dialog Box 5. Select an AVRIQ to view and click the Version button. The AVRIQ Version dialog box appears. For more information on loading firmware, see Appendix A. Figure 3.23: AVRIQ Version Dialog Box 6. Click X to close the AVRIQ Version dialog box.
42 AutoView 1000R/AutoView 2000R Installer/User Guide
4 Terminal Operations Contents Configuring the Terminal Applications Menu . . .
Chapter 4: Terminal Operations 45 Chapter 4: Terminal Operations Each individual AutoView 1000R/2000R may be configured at the appliance level through the configuration port on the back of the appliance. All terminal commands are accessed through a terminal or PC running terminal emulation software.
46 AutoView 1000R/AutoView 2000R Installer/User Guide Enable Debug Messages This menu option allows you to configure the AutoView 1000R/2000R to display messages regarding the status of the AutoView 1000R/2000R. Once you select the level of detail to receive, the AutoView 1000R/2000R will begin to display information on your terminal screen. When you are finished viewing, press any key to exit this mode.
Appendices Contents Appendix A: FLASH Upgrades . . . . . . . . . . . . . . . . 49 Appendix B: Using AVRIQ-SRL Modules . . . . . . . 53 Appendix C: Unshielded Twisted Pair (UTP) Cabling . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Appendix D: Technical Specifications . . . . . . . . . . 60 Appendix E: Sun Advanced Key Emulation . . . . . 62 Appendix F: Technical Support . . . . . . . . . . . . . . .
Appendices 49 Appendices Appendix A: FLASH Upgrades The AVRIQ is unavailable while an upgrade is in progress. When an upgrade is initiated, any current connection to the server via the AVRIQ will be terminated. If you are using AVWorks software, a server experiencing an AVRIQ firmware update may not display, or may display as disconnected. The server will appear normally when the FLASH update is completed.
50 AutoView 1000R/AutoView 2000R Installer/User Guide d. Select TCP/IP protocol. e. Select Properties and note the IP address. 6. Assign the IP address in the AutoView 1000R/2000R, if needed: a. In the HyperTerminal window, type 1 to select Network Configuration. b. Note the AutoView 1000R/2000R IP address. The first three numbers must be the same as in the server’s IP address from step 5. The last number must be different.
Appendices 51 Figure A.1: AVRIQ Status Dialog Box 3. Select one or more types of modules to upgrade. Click Upgrade. NOTE: If your AVRIQ modules are already upgraded to the latest version of firmware, the Upgrade button will not appear in the AVRIQ Status dialog box. Figure A.2: AVRIQ Upgrade Dialog Box 4. The AVRIQ Upgrade dialog box appears. Click OK to initiate the upgrade and return to the AVRIQ Status dialog box. To upgrade AVRIQ firmware individually: 1.
52 AutoView 1000R/AutoView 2000R Installer/User Guide 3. Click AVRIQ to view individual module version information. The AVRIQ Selection dialog box appears. Figure A.4: AVRIQ Selection Dialog Box 4. Select an AVRIQ to upgrade and click the Version button. The AVRIQ Version dialog box appears. Figure A.5: AVRIQ Version Dialog Box 5. Click the Load Firmware button. The AVRIQ Load dialog box appears. Figure A.6: AVRIQ Load Dialog Box 6.
Appendices 53 Appendix B: Using AVRIQ-SRL Modules The AVRIQ-SRL module is a serial-to-VGA converter which permits VT100capable devices to be viewed from the AutoView 1000R/2000R local port or by using the AVWorks software. The actual serial data is not accessed, but is merely displayed. All serial data coming from the target device is displayed in a VT100 window, placed into a video buffer and sent to the AutoView 1000R/ 2000R appliance as though it came from a VGA server.
54 AutoView 1000R/AutoView 2000R Installer/User Guide • AVR/CD Mode - This option allows you to control how the AutoView 1000R/2000R and CD lines operate. Available options are Always on and Toggle. When in Toggle mode, AutoView 1000R/2000R and CD lines are turned off for one-half second and then turned on each time a module is selected or deselected. The default value is Always on. • Enter Sends - This option enables you to specify the keys that are transmitted when Enter is pressed.
Appendices 55 • History Key Sequence - This option allows you to define the key combination that enables History mode. The default key sequence is Ctrl-F9. • Clear History Key Sequence - This option allows you to define the key combination that clears the history buffer while in History mode. The default key sequence is Ctrl-F11. • Break Key Sequence - This option allows you to configure the key combination that generates a break condition. The default key sequence is Alt-B.
56 AutoView 1000R/AutoView 2000R Installer/User Guide 5. Repeat steps 3 and 4 to configure additional macros. 6. When finished, press Enter to return to the previous screen. Using History mode History mode allows you to examine the contents of the history buffer, which contains the events that have occurred. The AVRIQ-SRL maintains a buffer containing 240 lines minimum, or 10 screens, of output.
Appendices 57 AVRIQ-SRL pinouts The following table lists the pinouts for the AVRIQ-SRL module and is provided for your reference.
58 AutoView 1000R/AutoView 2000R Installer/User Guide Appendix C: Unshielded Twisted Pair (UTP) Cabling The following information is intended to brief you on various aspects of connection media. The performance of an AutoView1000R/2000R system depends on high quality connections. Poor quality or poorly installed or maintained cabling can diminish AutoView 1000R/2000R system performance. NOTE: This appendix is for information purposes only.
Appendices 59 AutoView 1000R/2000R Wiring Standards (continued) Pin EIA/TIA 568A EIA/TIA 568B 7 white/brown white/brown 8 brown brown Cabling installation, maintenance and safety tips The following is a list of important safety considerations that should be reviewed prior to installing or maintaining your cables: • Keep all CAT 5 runs to a maximum of 10 meters each. • Maintain the twists of the pairs all the way to the point of termination, or no more that one-half inch untwisted.
60 AutoView 1000R/AutoView 2000R Installer/User Guide Appendix D: Technical Specifications AutoView 1000R/2000R Product Specifications Server Ports Number 16 Types AVRIQ-PS/2, AVRIQ-USB, AVRIQ-VSN (Sun VGA), AVRIQ-WSN (Sun 13W3) and AVRIQ-SRL modules Connectors RJ-45 Sync Types Separate horizontal and vertical Plug and Play DDC2B Video Resolution 640 x 480 @ 75 Hz (Local Port and Remote Port Minimum) 800 x 600 @ 75 Hz 960 x 700 @ 75 Hz 1024 x 768 @ 75 Hz 1280 x 1024 @ 75 Hz (Remote Port Maximum
Appendices 61 AutoView 1000R/2000R Product Specifications Dimensions (continued) Temperature غ-40º Celsius (32º-104º Fahrenheit) operating -20º-70º Celsius (-4º-158º Fahrenheit) nonoperating Humidity 20-80% noncondensing operating 5-95% noncondensing nonoperating Agency Approvals EN55022 Class A, EN55024, EN61000-3-3, FCC15 Class A, VCCI Class A, IEC950, EN60950, UL 1950/60950 third edition, CSA C22.2 No.
62 AutoView 1000R/AutoView 2000R Installer/User Guide Appendix E: Sun Advanced Key Emulation Certain keys on a standard Type 5 (US) Sun keyboard can be emulated by key press sequences on a PS/2 keyboard. To enable Advanced Sun Key Emulation mode and use these keys, press and hold Ctrl+Shift+Alt and then press the Scroll Lock key. The Scroll Lock LED blinks. Use the indicated key in the following table as you would use the advanced keys on a Sun keyboard.
Appendices 63 These key combinations will work with the USB AVRIQ module (if your Sun system comes with a USB port) as well as the Sun AVRIQ module. With the exception of F12, these key combinations are not recognized by Microsoft Windows. Using F12 performs a Windows key press. When finished, press and hold Ctrl+Shift+Alt and then press the Scroll Lock key to toggle Advanced Sun Key Emulation mode off.
64 AutoView 1000R/AutoView 2000R Installer/User Guide Appendix F: Technical Support Our Technical Support staff is ready to assist you with any installation or operating issues you encounter with your Avocent product. If an issue should develop, follow the steps below for the fastest possible service: 1. Check the pertinent section of this manual to see if the issue can be resolved by following the procedures outlined. 2. Check our web site at www.avocent.
LIMITED WARRANTY Avocent Corporation warrants to the original retail purchaser that this product is and will be free from defects in materials and workmanship for a period of 24 months from the date of purchase. Additionally, all Avocent products carry an unconditional thirty-day satisfaction guarantee. If, for any reason, you are dissatisfied with the performance of this product, you may return it to the point of purchase for a refund of the purchase price (excluding shipping charges).
For Technical Support: Email: support@avocent.com www.avocent.com Avocent Corporation 4991 Corporate Drive Huntsville, Alabama 35805-6201 USA Tel: +1 256 430 4000 Fax: +1 256 430 4031 Avocent International Ltd.
