Operating Instructions and Installation Instructions

FRITZ!WLAN USB Stick 58
9.4 Support from the AVM Service Team
Should problems with your FRITZ!WLAN USB Stick arise,
we recommend taking the following steps:
1. Read the FAQs in the Internet:
www.avm.de/en/service/FAQs
This site contains answers to questions our custom-
ers have frequently asked our Support team.
2. If you do not find the answer you need in the FAQs,
t
he AVM Service Team will assist you. The support
desk can be reached by e-mail.
Support by E-mail
You can send us an English-language e-mail request at
any time using the “Service” area of our website. The “Ser-
vice” area can be reached at:
www.avm.de/en/service
Preparing an E-mail The following information should be included in your e-
mail to the Support team:
• Which operating system are you using (for example,
Windows 8, Windows 7 or Windows Vista)?
• At what step of the installation or in which applica-
tion does an error occur or an error message appear?
What is the exact wording of the message?
• What is the exact name of the WLAN base station you
use with your FRITZ!WLAN USB Stick?
– The exact name of a FRITZ!Box is located on the
und
erside of the box housing.
– For a FRITZ!Box, make sure that the latest version
o
f FRITZ!OS is installed.
• Which driver version is the FRITZ!WLAN USB Stick is
installed? The driver version can be found in the con-
text menu of the FRITZ!WLAN program icon: