FRITZ!WLAN USB Stick Installation and Operation www.avm.de © AVM GmbH · Alt-Moabit 95 · 10559 Berlin · Telefon 030 39976-0 · info@avm.
Legal Notice FRITZ!WLAN USB Stick This documentation and the software it describes are protected by copyright. AVM grants the nonexclusive right to use the software, which is supplied exclusively in what is known as object code format. The licensee may create only one copy of the software, which may be used exclusively for backup use. AVM reserves all rights that are not expressly granted to the licensee.
Table of Contents Legal Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Disposal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Symbols and Highlighting . . . . . . . . . . . . . . . . . . . . . . . . . . 6 1 FRITZ!WLAN USB Stick. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 1.1 1.2 1.3 1.4 Package Contents . . . . . . . . . . . . . . . .
7 Uninstallation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 8 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 8.1 8.2 8.3 8.4 Errors During Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 WLAN Connection Is Not Established . . . . . . . . . . . . . . . . . . . . . . . . . 44 Errors During Data Exchange with Other Devices in the Network . . . 47 Checking the IP Settings . . . . . . . . . . . . . . . . .
Safety Instructions When working with the FRITZ!WLAN USB Stick, follow the instructions below to protect yourself and the FRITZ!WLAN USB Stick from damage. • Do not install FRITZ!WLAN USB Stick during an electrical storm. • Unplug the FRITZ!WLAN USB Stick from the computer during an electrical storm. • Never let liquids get inside the FRITZ!WLAN USB Stick. Otherwise, electric shocks or short circuits may result. • Protect the FRITZ!WLAN USB Stick from dust, moisture and steam.
Symbols and Highlighting The following highlighting and icons are used to designate important information: This symbol indicates useful hints to assist you in working with the FRITZ!WLAN USB Stick. This symbol indicates important instructions that must be observed to avoid malfunctions. The table below explains the highlighting used in this manual.
1 FRITZ!WLAN USB Stick An Overview FRITZ!WLAN USB Stick is a WLAN adapter for the Universal Serial Bus (USB). With the FRITZ!WLAN USB Stick, you can connect your computer directly with a WLAN access point, for example, with a FRITZ!Box by AVM. You can also connect to other WLAN devices, to printers, and to PDAs. This grants you high mobility while allowing you to work with all of the advantages of wireless connections, high throughput rates and fast connections at maximum security. 1.
• A computer with one of the following operating systems installed: – Microsoft Windows 8 (32- or 64-bit edition) – Microsoft Windows 7 (32- or 64-bit edition) – Microsoft Windows Vista (32- or 64-bit edition) – Windows XP (32- or 64-bit edition) ) Installation of the latest service packs and updates is recommended. • Pentium-class computer or notebook (500 MHz CPU or better) • At least 64 MB RAM and 5 MB free memory on the hard drive.
1.4 Technical Specifications LEDs 2 for display of connections and activity USB port USB version 2.0, compatible with USB 1.1 with reduced data throughput WLAN module Support for radio network in accordance with IEEE 802.11n IEEE 802.11g and IEEE 802.11b Frequency band 2.4 GHz Encryption WPA (Wi-Fi Protected Access) / WPA2 (802.
Ambient temperature (idle) -10 to 70°C Humidity (idle/operation) 5 to 90%, no-condensation Certification CE FRITZ!WLAN USB Stick 10
2 AVM Stick & Surf Technology Connecting Securely with a FRITZ!Box With the AVM Stick & Surf technology the FRITZ!WLAN USB Stick can take over the WLAN security settings from FRITZ!Box products. This allows a secure WLAN connection to be established between your computer and your FRITZ!Box without any additional configuration. For this, your FRITZ!Box must be equipped with a port for USB devices (USB host function).
As soon as you connect the FRITZ!WLAN USB Stick to your computer, the security settings of your WLAN are implemented in the FRITZ!WLAN control software and then deleted from the FRITZ!WLAN USB Stick. The AVM Stick & Surf logo appears and a WLAN connection to your FRITZ!Box is established automatically.
3 Installation Installing FRITZ!WLAN USB Stick The FRITZ!WLAN USB Stick can be installed in the operating systems Windows 8 (32-bit and 64-bit edition), Windows 7 (32-bit and 64-bit edition), Windows Vista (32-bit and 64-bit edition) and Windows XP (32-bit and 64-bit edition). Please install the current Microsoft Service Packs using Microsoft Windows Update and use a USB 2.0 port for optimum performance of your FRITZ!WLAN USB Stick. You can change the display of menus and folders in most operating systems.
4. Another Windows 8 message prompts you to select a task for the data medium. Click “Install Software from Medium or Run AVM FRITZ!WLAN USB Stick v2 Installation”. 5. Then click “Yes” in the “User Account Control” dialog. The drivers and the control software for the FRITZ!WLAN USB Stick will be installed now. A progress bar indicates the progress and the conclusion of the installation. This completes the driver installation for the FRITZ!WLAN USB Stick.
5. Then click “Yes” (Windows 7) or “Continue” (Windows Vista) in the “User Account Control” dialog. The drivers and the control software for the FRITZ!WLAN USB Stick will be installed now. If you are prompted to do so, insert the FRITZ!WLAN USB Stick CD and follow the instructions on the screen. If an additional Windows dialog asks if you want to install software not digitally signed by Microsoft, click “Continue Anyway”. This request depends on the driver signature options set on your computer.
5. Then click “Yes” (Windows 7) or “Continue” (Windows Vista) in the “User Account Control” dialog. 6. In the “Found New Hardware” window, select “Locate and install driver software (recommended)”. If Windows reports that the program may not have been installed correctly, click “The Program was installed correctly.” or “Cancel”. 7. Then click “Yes” (Windows 7) or “Continue” (Windows Vista) in the “User Account Control” dialog. 8.
4. The drivers and the control software for your FRITZ!WLAN USB Stick are installed automatically. If you are prompted to do so, insert the FRITZ!WLAN USB Stick CD and follow the instructions on the screen. If an additional Windows dialog asks if you want to install software not digitally signed by Microsoft, click “Continue Anyway”. This request depends on the driver signature options set on your computer. A progress bar indicates the progress and the conclusion of the installation.
5. Insert the FRITZ!WLAN USB Stick CD and select the option “Install software automatically (recommended)”. Confirm with “Next”. If an additional Windows dialog asks if you want to install software not digitally signed by Microsoft, click the “Continue Anyway” button. This request depends on the driver signature options set on your computer. 6. A message appears: “The Wizard has finished installing the software for this device”. Conclude the installation by clicking “Finish”.
4 The FRITZ!WLAN Control Software Establishing and Clearing WLAN Connections With the FRITZ!WLAN USB Stick you can establish wireless network (WLAN) connections between your computer and wireless devices. The FRITZ!WLAN control software is available to manage all these WLAN connections. With FRITZ!WLAN you can configure, establish and clear WLAN connections as well as view connection information. 4.
The middle section displays the icon of the WLAN connection as a box with links to the devices on the left and on the right. The small icons in the box display the connection quality and the encryption used. The right side shows the WLAN remote site with which you are currently connected or were connected most recently. Context Menus The features of FRITZ!WLAN are available using the context menu: 1.
4.2 Establishing a WLAN Connection With FRITZ!WLAN you can establish WLAN connections to WLAN remote sites (access points), which can provide access to DSL, to printers, to mobile phones, PDAs, and even to other WLAN clients. Direct connections are also possible to other FRITZ!WLAN USB Sticks. No matter which device you want to connect to, connecting with FRITZ!WLAN is always based on the principle: search, find, and connect.
Establishing a Connection with a WLAN Access Point (Infrastructure Network) If you performed installation using Stick & Surf, no further steps are necessary to establish a WLAN connection. Your FRITZ!Box will be identified automatically as WLAN access point. A WLAN connection you can use immediately will be established. If you performed installation without using Stick & Surf, you have to select the WLAN remote site (the WLAN access point) to connect with manually.
Connecting Two WLAN Users Directly (Ad-hoc Network) To establish a direct connection via WLAN, one WLAN party has to offer an ad-hoc network that other ad-hoc parties may join. How to Create an Ad-hoc Network 1. In the FRITZ!WLAN user interface, click the icon of the WLAN remote site with the right mouse button or click the FRITZ!WLAN program icon in the notification area of the task bar and select the command “Create Ad-hoc Network…”. The “Ad-hoc Network” window opens. 2.
How to Join an Ad-hoc Network 1. Open the FRITZ!WLAN control software on all of the computers to be connected to the ad-hoc network by double-clicking the FRITZ!WLAN icon in the notification area of the task bar. 2. Click the “Find” button to display the WLAN devices at your location. Possible ad-hoc parties found at your location are designated by the ad-hoc icon in the list of accessible WLAN devices. 3. Select the desired ad-hoc remote site in the list of WLAN devices found.
Connecting to the Internet There are two different ways for FRITZ!WLAN USB Stick to connect to the Internet. In both cases you need account information from an Internet Service Provider. Connecting Using the WLAN Access Point The WLAN access point (FRITZ!Box, for instance) establishes the connection with the Internet. For this the account information of the Internet Service Provider must be configured in the WLAN access point. All connected computers can then use this Internet connection at the same time.
5 Microsoft WLAN Service Establishing and Clearing WLAN Connections In Windows 8, Windows 7, Windows Vista and Windows XP with Service Pack 2, the Microsoft WLAN service WZC (Wireless Zero Configuration) can be used to manage wireless devices rather than the FRITZ!WLAN program. Information on the WLAN Control Software In your FRITZ!WLAN USB Stick, FRITZ!WLAN is provided as the default application for WLAN connections.
3. Select the desired WLAN access point and click the “Connect” button. The window for entering the network security key opens: Entering the network key 4. In the “Enter the network security key” field, enter the key of the wireless network of the selected WLAN access point and then click “OK”. On the AVM FRITZ!Box family products the network key is printed on the underside of the device. The WLAN connection will be established.
Establishing a WLAN Connection (Windows 7) To establish a WLAN connection in Windows 7 using Microsoft WLAN Service, work through the following steps: 1. Click the Microsoft WLAN icon in the notification area of the Windows taskbar with the right mouse button. All wireless networks found at your location (mostly WLAN access points) are displayed in a list. Available wireless networks (example view) 2. Select the desired WLAN access point and click the “Connect” button.
Should difficulties arise in establishing a WLAN connection, see the sections “WLAN Connection Is Not Established” from page 44 and “Errors During Installation” from page 41. For information on AVM Stick & Surf, see the section “AVM Stick & Surf Technology” from page 11. To display all important status information for your WLAN connection, click the FRITZ!WLAN program icon in the notification area of the task bar.
Available wireless networks (example view) 2. Select the desired WLAN access point and click the “Connect” button. The window for entering the network security key opens: Entering the WLAN key 3. Enter the WLAN key of the selected WLAN access point in the “Security key or passphrase” field and click “Connect”. On the AVM FRITZ!Box family products the network key is printed on the underside of the device. The WLAN connection is established.
Should difficulties arise in establishing a WLAN connection, see the sections “WLAN Connection Is Not Established” from page 44 and “Errors During Installation” from page 41. For information on AVM Stick & Surf, see the section “AVM Stick & Surf Technology” from page 11. To display all important status information for your WLAN connection, click the FRITZ!WLAN program icon in the notification area of the task bar.
2. Select the desired WLAN access point and click the “Connect” button. The “Wireless Network Connection” window is opened. 3. Enter the WLAN key of the WLAN access point in the “Network key” field. On the AVM FRITZ!Box family products the network key is printed on the underside of the device. 4. Repeat your entry in the “Confirm network key” field and then click the “Connect” button. Entering the WLAN key The WLAN connection is established.
6 More about WLAN AVM and WLAN WLAN (Wireless Local Area Network) is a radio technology that allows networks and access to the Internet to be provided without cable connections. This allows multiple users to share one wireless Internet connection. 6.1 Standards The WLAN standards IEEE 802.11a, IEEE 802.11b, IEEE 802.11g and IEEE 802.11n and IEEE 802.11i were developed by the Institute of Electrical and Electronic Engineers (IEEE). The standards IEEE 802.11a, IEEE 802.11b, IEEE 802.11g and IEEE 802.
Range The range within a WLAN is highly dependent on the following three factors: • • • the WLAN adapter used, the structural conditions, and the amount of radio traffic on the same frequency band. Other wireless networks may be active, but also what are known as analog interferers (for instance baby monitors, video bridges, DECT telephones, Bluetooth transmitters for mobile telephones, and microwave ovens). IEEE 802.
The Standard for Security IEEE 802.11i The WPA2 security mechanism is defined in the IEEE 802.11i standard. WPA2 is an extension of the familiar security mechanism WPA (Wi-Fi Protected Access). The main feature of the extension of WPA to WPA2 is the AES-CCM encryption process. Mechanism Encryption WPA TKIP (Temporary Key Integrity Protocol) WPA2 TKIP AES-CCM based on the extremely secure AES (Advanced Encryption Standard) procedure.
Encryption The most important security setting is encryption. The FRITZ!WLAN USB Stick supports the security mechanisms WEP (Wired Equivalent Privacy), WPA (Wi-Fi Protected Access) and WPA2 as follows: • As part of the WEP mechanism a static key is determined to serve for the encryption of the user data. The key must be registered in the WLAN settings of the WLAN client and correspond with the WLAN settings of the WLAN access point.
6.3 Frequency Range WLAN uses the frequency range around 2.4 GHz in the ISM band or, alternatively, the frequency range at 5 GHz. With the FRITZ!WLAN USB Stick you can use the 2.4-GHz frequency band. A WLAN in the 2.4-GHz frequency band works in the same band as Bluetooth, DECT, microwave devices, video bridges and baby monitors. This means that interference may occur within WLANs operated in the vicinity of such devices.
Allocation of the WLAN Channels in the 2.4-GHz Range 6.4 Channel Frequency (GHz) Channel Frequency (GHz) 1 2.412 8 2.447 2 2.417 9 2.452 3 2.422 10 2.457 4 2.427 11 2.462 5 2.432 12 2.467 6 2.437 13 2.472 7 2.442 WPS (Wi-Fi Protected Setup) The FRITZ!WLAN USB Stick supports the standardized WPS networking procedure (Wi-Fi Protected Setup). With WPS you can establish a secure WLAN connection between your FRITZ!WLAN USB Stick and your WLAN access point.
Establishing WLAN Connections Using WPS Proceed as follows to establish a WLAN connection using WPS: 1. Double-click the program icon in the notification area of the Windows task bar to open the FRITZ!WLAN user interface, and then click the “Find” button. All WLAN devices found are displayed in the “Find and Select WLAN Devices” window. The WPS icon indicates which devices support WPS. 2.
7 Uninstallation Removing Software and Program Entries The instructions for removing the FRITZ!WLAN USB Stick are valid for all operating systems. The FRITZ!WLAN USB Stick driver software and the FRITZ!WLAN control software are removed at the same time. Proceed as follows: 1. Insert the FRITZ!WLAN USB Stick CD. 2. Run the “setup.exe” file. For the operation systems Windows 8 64-bit edition, Windows 7 64-bit edition, Windows Vista 64-bit edition and Windows XP 64-bit edition, the required setup.
8 Troubleshooting Help for Errors This chapter provides assistance if you are having problems with the WLAN connection, or if you want to change the IP settings on your computer. 8.1 Errors During Installation If an error message is returned during installation of the FRITZ!WLAN USB Stick, this can have various causes. Check the possible causes and attempt to resolve the error.
Checking the USB Port The computer does not detect the FRITZ!WLAN USB Stick. Possible Cause The FRITZ!WLAN USB Stick is not inserted correctly into the USB port or the chip set drivers of your computer are out of date. Remedy Make sure that the FRITZ!WLAN USB Stick is inserted firmly into the USB port. Pull the FRITZ!WLAN USB Stick out if it is not positioned correctly and insert it into the USB port again. Install the latest chip set drivers.
Changing the WLAN Control Setting The WLAN control software AVM FRITZ!WLAN was installed in the Windows 8 operating system. Some Metro apps claim that there is no Internet connection, although there is no problem with using the Internet, e.g. via a browser. Possible Cause Some Windows 8 Metro apps do not detect the existing Internet connection via WLAN whenever software other than the Microsoft WLAN control software is in charge of the WLAN connection.
8.2 WLAN Connection Is Not Established Make sure that the settings in the WLAN access point and in the FRITZ!WLAN control software agree with the entries in the following table. Try again to establish a WLAN connection. For the settings in this table it is presumed that an AVM WLAN product from the FRITZ!Box family is used with WPA/WPA2 encryption (mixed mode). In general it is always advisable to secure your WLAN using the most secure mechanism supported by your WLAN remote site.
Checking the Data of the WLAN Connection Could not register at the WLAN remote site. Possible Cause The settings of the WLAN remote site and the entries in the “WLAN Remote Site” area of the FRITZ!WLAN control software do not match. Remedy Check whether the correct WLAN access point has been selected from the list of WLAN devices and make sure that the WLAN key and the name (SSID) of the WLAN remote site have been entered correctly. Pay special attention to capitalization.
Changing the Position of the WLAN Devices No WLAN remote sites are found. Possible Cause The WLAN remote site has not been turned on or is located too far away from the FRITZ!WLAN USB Stick. Remedy Make sure that the power supply of the WLAN remote site is secure and that the device is switched on. Check whether the WLAN remote site is within transmission range of the FRITZ!WLAN USB Stick. Reduce the distance and try to establish the connection again.
8.3 Errors During Data Exchange with Other Devices in the Network Checking the WLAN Access Point The FRITZ!WLAN USB Stick and the WLAN access point cannot exchange any data with each other. Possible Cause The WLAN access point is not connected correctly or not switched on. Remedy Check whether the WLAN access point is connected correctly and make sure that the device and the WLAN function are switched on.
Checking the Network Data You computer recognizes the network and the router, but cannot access the Internet or the network (limited connectivity). Possible Cause The WLAN key is wrong or the IP address was not assigned by Windows automatically (note: the process can take up to three minutes). Remedy Check the WLAN key entry. On AVM FRITZ!Box products, the WLAN key is printed on the underside of the device and on the installation CD jewel case.
Switching the WLAN Channel An undefined malfunction occurs. Possible Cause Radio traffic is subjected to interference by strong irradiation. Remedy Switch the WLAN channel setting on the access point. Find a better location for the WLAN devices to avoid potential interference from baby monitors, video bridges, microwaves, cordless DECT telephones or Bluetooth devices. 8.
3. Under “This connection uses the following items”, select the “Internet Protocol Version 4 (TCP/IPv4)” entry and click “Properties”. 4. On the “General” tab, enable the options “Obtain an IP address automatically” and “Obtain DNS server address automatically”. Properties of the Internet protocol (TCP/IP) 5. Click “OK” to save the settings. 6. Enable the options “Obtain an IP address automatically” and “Obtain DNS server address automatically” for the Internet protocol version 6 (TCP/IPv6) as well.
Obtaining an IP Address Automatically in Windows 7 Proceed as follows in Windows 7: 1. Click the “Start” button in the task bar and select the “Control Panel / Network and Internet”. 2. Under “Network and Sharing Center”, click “View network status and tasks”. 3. From the left column, select the “Change adapter settings” command. 4. Click the wireless network connection icon with the right mouse button and select “Properties”. 5.
7. Confirm your selection by clicking “OK”. If necessary, repeat steps 5 through 7 for the “Internet Protocol Version 6 (TCP/IPv6)” as well. The computer now receives an IP address from the WLAN access point. For WLAN products of the AVM FRITZ!Box family, automatic IP address assignment (DHCP) is enabled in the factory settings. Obtaining an IP Address Automatically in Windows Vista Proceed as follows in Windows Vista: FRITZ!WLAN USB Stick 1.
Properties of the Internet protocol (TCP/IP) 6. Confirm your selection by clicking “OK”. If necessary, repeat steps 4 through 6 for the “Internet Protocol Version 6 (TCP/IPv6)” as well. The computer now receives an IP address from the WLAN access point. For WLAN products of the AVM FRITZ!Box family, automatic IP address assignment (DHCP) is enabled in the factory settings.
Obtaining an IP Address Automatically in Windows XP Proceed as follows in Windows XP: 1. Go to “start / Control Panel / Network and Internet Connections / Network Connections” and doubleclick the “Wireless Network Connection” of the FRITZ!WLAN USB Stick. 2. Click the “Properties” button. 3. Select “Internet Protocol (TCP/IP)” in the list of items used in this network connection and click “Properties”. 4.
The computer now receives an IP address from the WLAN access point. For WLAN products of the AVM FRITZ!Box family, automatic IP address assignment (DHCP) is enabled in the factory settings.
9 Customer Service Guide Help on All Important Service Topics AVM provides numerous sources of information to assist you should any questions or problems arise. Here you will find the important information you need, in the form of manuals, updates and support. MS Service Pack In many cases problems which arise during operation can be resolved by installing the current Microsoft Service Pack for your operating system.
9.2 Information in the Internet On its web site AVM presents comprehensive information on your AVM products as well as new product announcements and new product versions. Frequently Asked Questions (FAQs) We would like to make our products as easy to use as possible. If you still have problems, sometimes a little tip is all you need to resolve them. That is why we present you with a selection of frequently asked questions. The FAQs can be viewed at the following address: www.avm.de/en/service/FAQs 9.
9.4 Support from the AVM Service Team Should problems with your FRITZ!WLAN USB Stick arise, we recommend taking the following steps: 1. Read the FAQs in the Internet: www.avm.de/en/service/FAQs This site contains answers to questions our customers have frequently asked our Support team. 2. If you do not find the answer you need in the FAQs, the AVM Service Team will assist you. The support desk can be reached by e-mail.
Click the FRITZ!WLAN program icon in the notification area of the task bar and select the menu command “About”. Once you have gathered this information, please write a mail to AVM Support. in the “Service” area of the AVM web site, select the product, your operating system, and the topic for which you need support, from the “Support” area. You will receive a selection of FAQs. If you need more Help, click the “more” button to open the e-mail support form. Fill out the form and then click “Send”.
Index A FRITZ!WLAN icons “Edit” icon . . . . . . . . . . . . . . . . . . . 23 connection icon . . . . . . . . . . . . . . . 23 infrastructure network icon . . . . . . 21 WLAN icon . . . . . . . . . . . . . . . . . . . 22 access point . . . . . . . . . . . . . . . . . . . . 21 establishing connection . . . . . . . . 22 ad-hoc icon . . . . . . . . . . . . . . . . . . . . . 21 ad-hoc network . . . . . . . . . . . . . . . . . . 21 creating . . . . . . . . . . . . . . . . . . . . . 23 participating . . . . . .
O W obtaining an IP address automatically in Windows Vista . . . . . . . . . . . . . . 52 in Windows XP. . . . . . . . . . . . . . . . 54 Windows 7 . . . . . . . . . . . . . . . . . . 51 Windows 8 . . . . . . . . . . . . . . . . . . 49 operation requirements . . . . . . . . . . . . 7 WEP key . . . . . . . . . . . . . . . . . . . . . . . . 36 WEP security mechanism . . . . . . . . . . . 36 Wi-Fi Protected Setup . . . . . . . . . . . . . 38 Windows 7, installing in . . . . . . . . . . .
Declaration of CE Conformity The manufacturer AVM GmbH Address Alt-Moabit 95 D-10559 Berlin herewith declares that the product Type WLAN-Controller Product FRITZ!WLAN USB Stick v2 complies with the following directives: • 1999/5/EC R&TTE Directive: Radio Equipment and Telecommunications Terminal Equipment • 2009/125/EC EU directive: ecodesign requirements for energy-related products • 2011/65/EU EU directive: on the restriction of the use of certain hazardous substances in electrical and ele
