Operation Manual

240 NetWare MultiProtocol Router for ISDN 3.1 Installation and ISDN Configuration Guide
There, you will find information on new releases and patches for the
NetWare MultiProtocol Router for ISDN and other networking
Before Calling Technical Support
products by AVM. Maybe a solution to your problem already exists!
See section "Calling the AVM Data Call Center" above for numbers
and access information.
To solve your problem, the following information is required:
1. A detailed description of the problem and a sketch of your WAN
including the IPX and IP addresses of all components.
2. Your ISDN numbers and the D channel protocol used.
3. The error message displayed.
4. If you are not able to set up an ISDN connection, the results of the
tests with the CONNECT file transfer program.
5. The latest ISDNINFO.DAT file (SYS:ETC\).
To create ISDNINFO.DAT, enter
load isdninfo.nlm
at the server console.
6. If it is not included in the ISDNINFO.DAT, a copy of the
STARTUP.NCF file.
7. The ISDN line management daily log file that documents your
problem.
8. A hard copy of your SYS:SYSTEM directory.
This information is important and will help to solve your problem
more quickly.