Operation Manual

236 NetWare MultiProtocol Router for ISDN 3.1 Installation and ISDN Configuration Guide
MultiProtocol Router for ISDN 3.1. If this does not help to solve your
problem, please refer to the NetWare MultiProtocol Router 3.1 Manage-
ment and Troubleshooting guide for further troubleshooting informa-
tion.
To solve your problems arousing during operation of the NetWare MultiProto-
col Router for ISDN, also have a look at the ISDN line management mes-
sages. They contain information that might help you to sort out the problem
quickly.
One frequent support issue is that customers so not configure ISDN
at all during their very first NetWare MultiProtocol Router for ISDN
installation, and contact support personnel for help.
Please make sure you read through all the set-up and configuration
information provided in this Guide including configuration informa-
tion for ISDN-Controllers, Interfaces and Call Destinations before you
consider to contact your support personnel.
Important
Problems with Call-Setup over ISDN (ISDN Error Messages 34xx and 33xx)
ISDN Errors 33xx and 34xx
To locate the problem, check whether you can set up a connection to
the AVM Data Call Center with the routers at either side (see above
for access information).
If you installed your NetWare MultiProtocol Router for ISDN and the
ISDN-Controllers within a Private Branch Exchange (PBX), make sure
you entered your "PBX Outside Line Access" in the "ISDN Network
Interface Configuration" and as the first digit(s) of the "ISDN
Number" of a remote site you want to call in the "ISDN Call Destina-
tion Configuration".
Use the CONNECT file transfer program coming with your AVM
ISDN-Controller(s) for BRI between both routers to verify that your
ISDN accesses are working properly for incoming and outgoing
connections. For information on how to use CONNECT, refer to your
controller manual.
You can also try to establish a connection between the CONNECT
program and a NetWare MultiProtocol Router for ISDN. You will not
be able to transfer files, of course, but if the ISDN network returns the
message "Incompatible file transfer protocol", an ISDN connection
could be set up and your ISDN accesses are working properly. If you
do not get this message, use the CONNECT program on both sites
and try again.