Operation Manual

Support by E-mail
NT/MPRI – 8 Information, Updates and AVM Support 112
Support by E-mail
Support requests can be sent to AVM by e-mail. Please use our e-mail
form at the AVM Internet site.
1. Enter the address of the AVM site:
http://www.avm.de/en
2. Click “Service”.
3. Select “Support” and click “Other AVM Products Mail Form”, as
the NT/MPRI does not have its own English-language support re-
quest form.
4. In the first line of the form, at “Product”, select the “Multiprotocol
Router for Windows NT” from the drop-down list.
5. Fill out the form and send it to AVM Support by clicking the
“Send” button.
Support by Telefax
If you do not have access to the Internet, Support can be reached at the
following telefax number:
+49 (0)30 / 39 97 62 66
Please include in this fax the CD Key printed on the CD cover. Also pre-
pare the following information for support staff:
l Which version of the AVM MultiProtocol Router for ISDN/DSL are
you using? The version number is listed in the Readme.
l Which Microsoft Service Pack are you using?
l Which operating system is installed on the computer where the
NT/MPRI is installed: Windows XP, Windows 2000 or Windows NT?
l Which network protocol are you using?
l Which ISDN-Controller does the NT/MPRI computer use? Which
driver version and which build are you using?
The driver version and the build of any AVM ISDN-Controller is list-
ed in the Readme file in the installation directory of the ISDN-Con-
troller. If FRITZ! is installed on the NT/MPRI computer, the driver
version also can be viewed using the “Start / Programs / FRITZ! /
FRITZ!version” command. Then click the “System Information”
button in the “FRITZ!version” window.
ntmpri-e.book Seite 112 Donnerstag, 28. Februar 2002 11:26 11