Operation Manual

Assistance from AVM Support
111 NT/MPRI – 8 Information, Updates and AVM Support
8.2 Assistance from AVM Support
Please use the information sources listed above before contacting the
Support desk!
If you were not able to solve your problem with the tips offered above
or using the various information sources listed, contact AVM Support
for additional technical assistance. The Support desk can be reached
by e-mail or by telefax.
Before Contacting AVM Support
Before contacting AVM Support, please prepare the following informa-
tion so that we can assist you efficiently:
1. A detailed description of the problem and a sketch of your WAN
with the IP addresses and IPX addresses of all integrated compo-
nents.
2. The exact wording of any error messages returned.
3. The “Compile Data” buton in the “Special / Support Information”
menu generates an HTML page with all information about your
NT/MPRI that is important for the Support desk. Print out this
page or save it as an HTML file. If your system uses the Microsoft
Internet Explorer 4.0 or higher, proceed as follows to save the file:
– In the context menu of the right mouse button, select the com-
mand “View Source”. An editor is opened.
– Save the text as an HTM file using the menu command “File /
Save As...”.
4. Should interoperability problems arise with routers from other
manufacturers, record a PPP session.
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