Operation Manual

Support by Fax
ISDN-Controller C2 – 11 Technical Support from AVM 59
What is the version number of the driver you are using?
You can find this information in the “C2 README” file in
the “AVM” program group.
Is your ISDN-Controller connected directly to the ISDN
Network Terminator (NT)?
What operating system is running on the computer in
which you have installed the AVM ISDN-Controller C2?
Please specify the exact text of all error messages you
encountered.
Describe the problem in as much detail as possible: in
what context does the error occur; what application
software are you using; etc.
Please answer the following questions in your support re-
quest as well, as these points can be very helpful in solving
your problem:
Is the error reproducible?
Does the “C2 Test” program in the “AVM” group detect
problems with your ISDN-Controller?
If so, what messages does it display?
Are you able to dial up a data connection to the AVM
Data Call Center (ADC) with your AVM ISDN-
Controller C2?
Attempt to make a test connection to the ADC with the
ISDN Tool Connect32 or with FRITZ!data. Use the IDtrans
protocol and dial the number +49 (0)30 / 39 98 43 00.
If the connection to the ADC fails, what error messages
are displayed?
Describe your PC configuration in as much detail as
possible, including the system type, sound card type,
the allocated resources (interrupts and I/O addresses)
and any other components installed.
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