Operation Manual

5 Troubleshooting – AVM Support

• Provide as detailed an error description as possible:

when the error occurs, what programs are active,

etc.

Please also note the following to assist us in resolving

your problem:

• Is the error reproducible?

• Do you receive error messages when you perform the

A1 Test program from the “AVM“ program group?

If so, which error messages are returned?

• Can you establish a data connection the the AVM Call

Center (ADC) with your AVM ISDN-Controller?

A connection to the ADC can be established with the

programs Connect/Connect32 included with delivery

or with FRITZ!data. Use the IDtrans transmission

protocol and the telephone number+49 (0)30 / 39 98

43 00.

If such a connection is not successful, what error

message do you receive?

• Please supply an exact description of your computer

and peripheral equipment including: computer type,

sound card, resources used (I/O addresses, IRQs and

interrupts used) and other components installed.