Operation Manual

47
5 Troubleshooting – AVM Support
5.3 Technical Assistance from
AVM Support
If the tips above have not succeeded in resolving your
problem, please contact AVM Support for additional
technical assistance.
AVM Support can be reached in the following ways:
5.3.1 Support by E-mail
You can send a support inquiry to AVM by e-mail. Please
use the e-mail form from our Internet site
http://www.avm.de/support/english
Fill out the form and send it to AVM Support by clicking
the Submit button.
5.3.2 Support by Fax
If you do not have Internet access, you can reach AVM by
fax under the number
+49 (0)30/3 99 76-266
Please supply the following information with your support
inquiry:
• For which AVM ISDN-Controller are you requesting
support?
• Include the version number of the driver used. The
version number is included in the README file in the
“AVM“ program group.
• Which type of D-channel protocol is used on your ISDN
line: DSS1 or a national protocol?
• Is your ISDN-Controller connected directly to the ISDN
jack of an ISDN line or do you work from a PBX?
• In which operating system is the AVM ISDN-Controller
installed?
• Please note the exact wording of any error messages
returned.