Operation Manual
Support by Telephone
56 Controller A1 PCMCIA – 11 Technical Assistance from AVM Support
l
Which type of D-channel protocol is used on your ISDN
line?
l Is your ISDN-Controller connected directly to the ISDN
socket of an ISDN line or do you work from an extension
(“Private Branch Exchange”)?
l In which operating system is the AVM ISDN-Controller
A1 PCMCIA installed?
l Please note the exact wording of any error messages re-
turned.
l Provide as detailed an error description as possible:
when the error occurs, what programs are active, etc.
Please also note and respond to the following to assist in re-
solving your problem:
l Is the error reproducible?
l Do you receive error messages when you perform the
“A1 PCMCIA Test” program from the “AVM” program
group?
If so, which error messages are returned?
l Can you establish a data connection to the AVM Call
Center (ADC) with your AVM ISDN-Controller A1 PCMCIA?
A connection to the ADC can be established with the
“Connect”, “Connect32” programs included with deliv-
ery or with “FRITZ!data”. Use the IDtrans transmission
protocol and the number + 49 (0)30 / 39 98 43 00.
If such a connection is not successful, what error mes-
sage do you receive?
l Please supply an exact description of your computer
and peripheral equipment including: computer type,
sound card, resources used (I/O addresses and inter-
rupts used) and other components installed.
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