Operation Manual

Assistance from AVM Support
Controller A1 PCMCIA – 11 Technical Assistance from AVM Support 55
l
From “Service”, you can also download the most up-to-
date drive software for AVM ISDN-Controller A1 PCMCIA.
The AVM Data Call Center (ADC) contains all programs and
drivers which can also be downloaded from the AVM Internet
site. You can call the ADC using FRITZ!data (IDtrans protocol)
on: + 49 (0) 30 / 39 98 43 00.
11.2 Assistance from AVM Support
Please read the information sources described above before
calling the support team.
If the tips provided above have not succeeded in resolving
your problem, please contact AVM Support for additional
technical assistance.
AVM Support can be reached by e-mail or telephone.
Support by E-mail
You can send a support inquiry to AVM by e-mail. Please use
the e-mail form for this. You will find the form on the Internet
under
http://www.avm.de/support/english
Fill out the form and send it to AVM Support by using your
mouse to click on the “Send” button.
Support by Fax
If you do not have Internet access, you can reach AVM Sup-
port by fax under the number
+ 49 (0)30/ 39 00 42 66
Please supply the following information with your support in-
quiry:
l For which AVM ISDN-Controller are you requesting sup-
port?
l Include the version number and build of the driver
used. You will find this information in the “A1 Readme”
file in the “AVM” program group.
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