Operation Manual

General Malfunctions

48 Controller A1 PCMCIA – 10 Troubleshooting

Is the network terminator (NT) installed correctly? Some

network terminators must be connected to the power

supply system.

l When installing the application software to an exten-

sion, did you remember to include the prefix for exter-

nal dialing (usually “0”)?

l Are all required services (data transmission) available

and enabled on your extension?

l Have you configured the correct D-channel protocol for

your ISDN line?

Problems during controller A1 PCMCIA operations:

Should problems occur during controller A1 PCMCIA opera-

tion, start the “A1 PCMCIA Test” program located in the

“AVM” program group or in the installation directory of the

driver software. This test program checks the functionality of

individual hardware components of the controller A1 PCMCIA

and returns corresponding messages.

If the ISDN-Controller test using “A1 PCMCIA Test” confirms

that the hardware is functioning properly, establish a test

connection to the AVM Data Call Center. You can, for exam-

ple, use the “Connect32” program included in the AVM ISDN-

Tools. The number of the ADC is: +49 (0) 30 / 39 98 43 00.

After running the “A1 PCMCIA Test” program, CAPI is no

longer available (error message: COMMON-ISDN-API

Version 2.0 is not installed).

Load the AVM ISDN-Controller A1 PCMCIA again by restarting

your computer.

Connections to analog dial-in ports using “Connect32” or

“FRITZ!com”.

Your AVM ISDN-Controller can establish connections to ISDN

terminal equipment. In Windows, connections can also be

established to analog terminal equipment, e.g. G3 fax ma-

chines or modems. Check the settings in your applications.

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