Operation Manual

Assistance from FRITZ!X PC Support
FRITZ!X PC – 7 Support 67
l
An E-mail address or fax number at which you can be
reached
l Personal information like your name and address
l The Product Identification Code printed on the back of
your CD case. Support staff will always check this num-
ber to ensure that you are a registered user.
l The operating system you use, e.g. Windows 2000 or
Windows 98
l The D-channel protocol used on your ISDN line
l Is your ISDN-Controller operated on a PBX extension
line?
l At what point during installation or in which FRITZ! ap-
plication does an error message appear? What is the ex-
act wording of the message?
l Which software are you having problems with? What is
the exact wording of the error message?
l Include the version number and build of the driver
used. The versions number and build are listed in the
README file.
– In the Microsoft Windows Me/98/95 and Windows
NT 4.0 operating systems, the README file is locat-
ed in the „AVM“ program group.
In the Microsoft Windows 2000 operating system the RE-
ADME file is located in the WINDOWS.2K folder on the
FRITZ!X PC CD.
F!xpc_e.book Seite 67 Dienstag, 16. Oktober 2001 6:07 18