Operation Manual

Assistance from FRITZ!X PC Support
66 FRITZ!X PC – 7 Support
Some terminal devices can operate with either tone or pulse
dialing. Check your terminal equipment.
7.4 Assistance from FRITZ!X PC Support
Please use the information sources listed above before con-
tacting FRITZ!X PC Support!
For direct assistance, AVM offers FRITZ!X PC Support to pro-
vide help when problems arise during installation and the
first steps of operation with FRITZ!X PC.
The support desk can be reached by E-mail or by fax. FRITZ!X
PC Support then will contact you to assist in resolving your
problems. You will receive an E-mail or a fax.
Should problems establishing connections to remote sites
arise, please try to establish a test connection to the AVM
Data Call Center (ADC) before contacting support. See the in-
structions in the FRITZ! manual („FRITZ!data“ chapter). As the
ADC receives a great number of calls, please try several
times. In the case of an error, write down the exact wording
of the error message. Support requires this information to
rectify the error.
Support by E-mail
Support requests may be submitted to AVM by E-mail. Please
use the support request form on the AVM Internet pages at:
http://www.avm.de/en/service/support/
Fill out the form and send it to AVM support by clicking the
„Send“ button.
Support by Fax
If necessary, FRITZ!X PC Support also can be reached at the
fax number:
+49 (0)30 / 39 97 62 66
Please include the following information in your fax:
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