English Edition ISDN ISDN f0r for The the PC, PC, telephone Telephone and and fax fax M ma n u a l v v2.0 High-Performance ISDN by . . .
F!xpc_e.book Seite 2 Dienstag, 16. Oktober 2001 6:07 18 FRITZ!X PC This manual and the software it describes are protected by copyright. The manual and software as presented are the object of a license agreement and may be used only in accordance with the license conditions. The licensee bears all risk in regard to hazards and impairments of quality which may arise in connection with the use of this product.
F!xpc_e.book Seite 3 Dienstag, 16. Oktober 2001 6:07 18 Contents 1 1.1 1.2 1.3 1.4 1.5 1.6 1.7 1.8 1.9 2 2.1 2.2 2.3 3 3.1 3.2 3.3 3.4 3.5 3.6 3.7 4 4.1 4.2 4.3 4.4 Introduction 8 Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 FRITZ!X PC LEDs . . . . . . . .
F!xpc_e.book Seite 4 Dienstag, 16. Oktober 2001 6:07 18 5 5.1 5.2 5.3 5.4 5.5 5.6 5.7 5.8 5.9 6 6.1 6.2 6.3 6.4 6.5 6.6 6.7 6.8 6.9 6.10 6.11 6.12 6.13 6.14 7 7.1 7.2 7.3 7.4 FRITZ!X PC Configuration Operation 49 Dialing External Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Dialing Internal Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
F!xpc_e.book Seite 5 Dienstag, 16. Oktober 2001 6:07 18 Safety Instructions l Do not open the housing of your ISDN-Connector. The device contains hazardous components and should only be opened by authorized repair technicians. l All terminal equipment that is connected to the ISDNConnector must be approved for operation in public telephone networks in the European Union. l Never let liquids get inside the ISDN-Connector. Otherwise, electric shocks or short circuits may result.
F!xpc_e.book Seite 6 Dienstag, 16. Oktober 2001 6:07 18 Typographical Conventions The following symbols and highlighting conventions are used in this manual to make reading easier and to emphasize important information. Highlighting The table below explains the highlighting used in this manual. Highlighting Text elements Example Quotation marks Keys, pushbuttons, “Start / Programs”; icons, tabs, menus, com- “Enter” mands 6 Capitals Path and file names in running text SOFTWARE\INFO.PDF or README.
F!xpc_e.book Seite 7 Dienstag, 16. Oktober 2001 6:07 18 Symbols Certain instructions and warnings in the manual are set in gray italics and highlighted by the following symbols: FRITZ! Indicates useful tips and background information. The hand indicates warnings and instructions that you should always observe in order to avoid damage, high connection costs or other undesirable consequences.
F!xpc_e.book Seite 8 Dienstag, 16. Oktober 2001 6:07 18 Introduction 1 Introduction FRITZ!X PC is an ISDN-Connector: a combination ISDN-Controller and ISDN PBX (Private Branch Exchange). This intelligent combination allows you to connect your computer and four analog devices to ISDN. In this way you can continue using your existing analog equipment, such as telephones, answering machines and fax machines, while taking advantage of ISDN features.
F!xpc_e.book Seite 9 Dienstag, 16. Oktober 2001 6:07 18 Package Contents Computer and analog terminal equipment connected to an ISDN line using FRITZ!X PC 1.1 Package Contents The FRITZ!X PC product includes the following: l 1 AVM ISDN-Connector FRITZ!X PC l 1 CD-ROM with the installation and configuration software for FRITZ!X PC l 1 AC power adapter with cable l 1 S0 cable to connect FRITZ!X PC to the ISDN line l 1 V.
F!xpc_e.book Seite 10 Dienstag, 16. Oktober 2001 6:07 18 System Requirements 1.2 System Requirements This section describes the conditions that must be met in order to install and use your FRITZ!X PC. l FRITZ!X PC is designed for use with point-to-multipoint ISDN lines with the “Euro-ISDN” signaling protocol DSS1. Connection to other line types is contrary to the intended use of the product and may cause malfunctions. Trouble-free operation of the product is not guaranteed in such cases.
F!xpc_e.book Seite 11 Dienstag, 16. Oktober 2001 6:07 18 Connectors 1.3 Connectors The following illustration shows a back view of FRITZ!X PC. The back panel has a row of connectors, including jacks for the power cord, for the analog telephone extension lines, for the connection to the PC and for the ISDN line. FRITZ!X PC Connector Panel 1.4 FRITZ!X PC LEDs The current operational state of FRITZ!X PC is indicated by five LEDs (light-emitting diodes) on the front.
F!xpc_e.book Seite 12 Dienstag, 16. Oktober 2001 6:07 18 Connectors 1.5 Connectors FRITZ!X PC uses the following connectors: RJ12 plug RJ45 plug Nine-pin sub-D plug The ISDN cable supplied with FRITZ!X PC has an RJ45 plug at each end. The power cord also has a RJ45 plug at one end. Analog terminal devices are connected to FRITZ!X PC by means of an RJ12 plug. FRITZ!X PC is connected to your computer’s serial interface by means of the cable with the nine-pin sub-D plug. 1.
F!xpc_e.book Seite 13 Dienstag, 16. Oktober 2001 6:07 18 Technical Specifications 1.7 Technical Specifications l ISDN PBX for Euro-ISDN (DSS1) lines l Approximate dimensions: 15 × 22 × 3 cm l Four analog (a/b) extensions (RJ12 jacks) l One V.
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F!xpc_e.book Seite 15 Dienstag, 16. Oktober 2001 6:07 18 Signal Tones 1.9 Signal Tones The following diagram illustrates the duration and intervals of the various handset and ring signals generated by FRITZ!X PC.
F!xpc_e.book Seite 16 Dienstag, 16. Oktober 2001 6:07 18 Hardware Installation 2 Hardware Installation This chapter describes the installation procedure for the FRITZ!X PC hardware, including the connections to the ISDN line, the PC and the power supply, as well as instructions for connecting analog terminal equipment to the PBX. When the FRITZ!X PC installation has been completed, the analog extensions (for telephones, fax machines etc.) are ready to use.
F!xpc_e.book Seite 17 Dienstag, 16. Oktober 2001 6:07 18 Cable Connections 2.2 Cable Connections To connect the necessary cables for your FRITZ!X PC, proceed as follows: 1. Position your FRITZ!X PC so that the sockets on the back panel are facing you. 2. To connect FRITZ!X PC to the ISDN line, take the ISDN cable with an RJ45 plug at each end from the package. Plug one end into the jack labeled “ISDN” at the right end of the FRITZ!X PC connector panel.
F!xpc_e.book Seite 18 Dienstag, 16. Oktober 2001 6:07 18 Connecting Analog Terminal Equipment 2.3 Connecting Analog Terminal Equipment FRITZ!X PC has been tested and CE-certified in accordance with European Union directives. All analog telecommunication devices with CE certification can be connected to its extensions.
F!xpc_e.book Seite 19 Dienstag, 16. Oktober 2001 6:07 18 Software Installation 3 Software Installation The software for FRITZ!X PC can be installed in Windows Millenium, Windows 98, Windows 95, Windows 2000 or Windows NT 4.0. After FRITZ!X PC has been installed and connected to your computer, your analog terminal equipment, and the ISDN line, you can install all the software components for FRITZ!X PC using a single setup program. This chapter describes the initial installation of all software components.
F!xpc_e.book Seite 20 Dienstag, 16. Oktober 2001 6:07 18 Beginning the Installation If one or more of the components is already installed, such as the FRITZ! communication software, and you now want to install other software components, please turn to the instructions in Section “Installing Individual Software Components” on page 26. 3.
F!xpc_e.book Seite 21 Dienstag, 16. Oktober 2001 6:07 18 Beginning the Installation in Windows 2000 A page with instructions for installing FRITZ!X PC appears. Please read these carefully and then click the “Start Installation” button at the bottom of the page. 5. The Setup program starts. In its sign-on window, click “Continue”. 6. Specify the folder in which you want to install the driver software for FRITZ!X PC, or confirm the default folder. Confirm your choice by clicking “Continue”. 7.
F!xpc_e.book Seite 22 Dienstag, 16. Oktober 2001 6:07 18 Beginning the Installation in Windows 2000 3. In the Help page that appears, choose the operating system in which the software is to be installed by clicking the corresponding button. 4. The welcome page for your operating system appears. Click “Continue”. 5. Please read the installation instructions in the next Help page, then click “Continue”. The Setup program starts. 6.
F!xpc_e.book Seite 23 Dienstag, 16. Oktober 2001 6:07 18 Beginning the Installation in Windows NT 4.0 Beginning the Installation in Windows NT 4.0 Administrator rights are required to install the driver software in Windows NT. Make sure the latest Windows NT Service Pack is installed on your computer before installing the driver software! The Service Pack is available from Microsoft. Proceed as follows and observe the instructions displayed on your screen: 1.
F!xpc_e.book Seite 24 Dienstag, 16. Oktober 2001 6:07 18 Continuing the Installation 3.3 Continuing the Installation The installation procedure for the software components FRITZ!, AVM ISDN CAPI Port Driver and FRITZ!X is the same in all operating systems. Proceed as follows: Installing the FRITZ! Communications Software 1. After driver software for the FRITZ!X PC ISDN-Connector has been installed, the Setup program reports that the FRITZ! communications software can be installed.
F!xpc_e.book Seite 25 Dienstag, 16. Oktober 2001 6:07 18 Continuing the Installation Windows’ Dial-Up Networking. For more information on the various modems, click a modem in the list and then press “F1”. 2. On the “Ports” dialog page you can assign the selected virtual modems to communication ports. Unless your system requires special port settings, you can simply confirm the default selections. 3.
F!xpc_e.book Seite 26 Dienstag, 16. Oktober 2001 6:07 18 Installing Individual Software Components 3.4 Installing Individual Software Components Certain software components supplied with FRITZ!X PC may already be installed on your computer, such as the FRITZ! communication software for example. In this case you may want to install only certain individual components from the FRITZ!X PC CD.
F!xpc_e.book Seite 27 Dienstag, 16. Oktober 2001 6:07 18 Error During Installation: What Now? l In Windows 98, 95 and NT, the “AVM” group also contains the program “FRITZ!X PC Setup”. This program allows you to activate CAPI SoftCompression X.75/V.42bis. In the Microsoft Windows 2000 operating system, the “AVM” program group is only installed under “Programs” in the Start menu when FRITZ!X is installed, and the group contains only the program “FRITZ!X”.
F!xpc_e.book Seite 28 Dienstag, 16. Oktober 2001 6:07 18 Removing Software Components 3.7 Removing Software Components The software components of FRITZ!X PC are identified in Windows by these names: l AVM FRITZ! l AVM ISDN CAPI Port l AVM ISDN-Controller FRITZ!X PC l AVM FRITZ!X Configuration Removing Software in Windows Me/98/95 or NT To remove some or all of the FRITZ!X PC software components, proceed as follows: 1.
F!xpc_e.book Seite 29 Dienstag, 16. Oktober 2001 6:07 18 Removing Software in Windows 2000 Removing the FRITZ! Communications Software, the Configuration Program FRITZ!X and the AVM ISDN CAPI Port Driver Removal of the FRITZ! communications software deletes the database files containing your Address Book entries and other personal settings. If you want to retain these databases, then copy all .dbf files from the FRITZ! installation folder to another folder before you proceed. 1.
F!xpc_e.book Seite 30 Dienstag, 16. Oktober 2001 6:07 18 Removing Software in Windows 2000 30 5. At the security prompt, select the option “Yes, I want to uninstall this device” and click “Continue”. 6. When a message box informs you that the device has been successfully removed, close the Hardware Wizard by clicking “Finish”.
F!xpc_e.book Seite 31 Dienstag, 16. Oktober 2001 6:07 18 FRITZ!: Internet and ISDN Software 4 FRITZ!: Internet and ISDN Software FRITZ! opens the door to a whole world of communication: file transfer, telefax, Web surfing and much more. 4.1 The Many Facets of FRITZ! Once you have completed the FRITZ!X PC installation, your computer is equipped with the CAPI 2.0 application interface. The FRITZ! communications software uses this interface to access the ISDN hardware.
F!xpc_e.book Seite 32 Dienstag, 16. Oktober 2001 6:07 18 Connecting to the Internet with FRITZ!web FRITZ!vox lets your computer act as an answering machine. You can record different greetings for specific dial-in numbers, specific callers or different times of day. In the FRITZ! Address Book you can store all the information needed to dial up connections with all FRITZ! modules. The Address Book can be opened directly from any FRITZ! module.
F!xpc_e.book Seite 33 Dienstag, 16. Oktober 2001 6:07 18 All Information at a Glance when FRITZ!web starts. When data from the Internet is requested— for example, when your Web browser starts up— the connection is dialed up automatically .
F!xpc_e.book Seite 34 Dienstag, 16. Oktober 2001 6:07 18 Using ISDN Services with FRITZ! 4.3 Using ISDN Services with FRITZ! ISDN integrates all the telematics services, such as telephony, telefax, data and video communication, in one digital telecommunications network. The PC with FRITZ! is a communications hub that makes all of these services convenient to use. You can also use third-party application programs that support CAPI 2.0.
F!xpc_e.book Seite 35 Dienstag, 16. Oktober 2001 6:07 18 AVM ISDN CAPI Port Driver AVM ISDN CAPI Port Driver The AVM ISDN CAPI Port Driver allows you to use an ISDNController as if it were a modem. Programs designed to communicate with modems can use the AVM ISDN CAPI Port Driver to address the ISDN interface. In this way, all AVM ISDN-Controllers can be used with Windows’ many communication functions.
F!xpc_e.book Seite 36 Dienstag, 16. Oktober 2001 6:07 18 AVM ISDN CAPI Port Driver l In the “Extra settings” field, enter ATS49=;ATS50=, where the first MSN is the desired outgoing Caller ID and the second is the number the CAPI Port Driver should respond to for incoming calls.
F!xpc_e.book Seite 37 Dienstag, 16. Oktober 2001 6:07 18 FRITZ!X PC Configuration 5 FRITZ!X PC Configuration The configuration program FRITZ!X makes it easy to configure your FRITZ!X PC PBX to meet your personal requirements. The intuitive dialogs in this program can save you the time and trouble of configuring each setting from an extension telephone. 5.1 Configuration Program Functions The configuration program FRITZ!X has a number of functions.
F!xpc_e.book Seite 38 Dienstag, 16. Oktober 2001 6:07 18 Factory Settings 7. Specify the outside dialing mode for each extension 8. Enable or disable group calls for each extension 9. Update the PBX firmware 5.2 Factory Settings FRITZ!X PC is shipped with the following settings: l No Multiple Subscriber Numbers are defined (MSNs) or assigned to the extensions. All extensions ring for all incoming calls.
F!xpc_e.book Seite 39 Dienstag, 16. Oktober 2001 6:07 18 Transmitting New Settings to FRITZ!X PC In the FRITZ!X window, select “Settings” in the “File” menu. The “FRITZ!X Settings” dialog appears with five pages on which you can set the configuration options. The options on the various dialog pages are described in the following sections.
F!xpc_e.book Seite 40 Dienstag, 16. Oktober 2001 6:07 18 Assigning MSNs One of the dial-in numbers is also used as the outgoing Caller ID. The extension’s outgoing Caller ID is the number that appears in the display of the subscriber called, and in detailed connection charge information. The outgoing Caller ID can also be deactivated as a dial-in number.
F!xpc_e.book Seite 41 Dienstag, 16. Oktober 2001 6:07 18 Specifying the Outside Dialing Mode 5. Click the “Outgoing Caller ID” radio button beside the MSN which outside subscribers should see when they receive calls from Extension 1. Only one number can be selected to serve as the outgoing Caller ID. 6. Repeat these steps for the remaining extensions. 7. To save and activate these settings, click the “Transmit” button.
F!xpc_e.book Seite 42 Dienstag, 16. Oktober 2001 6:07 18 CLIR (Calling Line Identification Restriction) CLIR (Calling Line Identification Restriction) When the “CLIR” option is activated, your telephone number will not be displayed to the subscriber you call. If you want others to be able to see your Caller ID, deactivate the “CLIR” checkbox. The CLIR option on the MSNs settings page suppresses the Caller ID for all outgoing connections.
F!xpc_e.book Seite 43 Dienstag, 16. Oktober 2001 6:07 18 Call Forwarding: The ‘Forwarding’ Settings Page going call. For further information, please see the section “Call Forwarding: The ‘Forwarding’ Settings Page” on page 43. l Call Diversion Call Diversion is performed by the ISDN operator’s switching equipment. Call Diversion forwards calls for one of your line’s MSNs to a different one, or to another subscriber’s number. ISDN providers generally charge for this service.
F!xpc_e.book Seite 44 Dienstag, 16. Oktober 2001 6:07 18 Forward to On this dialog page you can configure call forwarding for each extension individually. The numbered lines correspond to the extension numbers.
F!xpc_e.book Seite 45 Dienstag, 16. Oktober 2001 6:07 18 MSNs “Diversion” Settings If your ISDN provider is Deutsche Telekom, you can use Call Diversion to send calls to your T-NetBox. To do so, enter the number 0800-330 2424 as the destination under “Divert to”. MSNs In list boxes in the MSNs column, enter each Multiple Subscriber Number whose calls you want to send to a different number. You can enter any one of your line’s MSNs, or select the list entry “All MSNs”.
F!xpc_e.book Seite 46 Dienstag, 16. Oktober 2001 6:07 18 Updating the Firmware: The ‘Update’ Settings Page l Always divert incoming calls without ringing the MSN actually dialed l If there is no answer at the number dialed within 20 seconds (about five rings) The exact timing of Call Diversion depends on your ISDN provider’s switching equipment. l Divert new calls whenever the number dialed is busy l Divert incoming calls if the MSN is busy, or if it is not answered within 20 seconds 5.
F!xpc_e.book Seite 47 Dienstag, 16. Oktober 2001 6:07 18 Updating the Firmware: The ‘Update’ Settings Page the bottom of the “Update” dialog page shows which firmware version the update file contains. If the update file is a later version than the currently active firmware, it is recommended that you install the update. 5. To do so, click the “Transmit” button. 6. A safety prompt appears. If you are sure you want to perform the firmware update, confirm the command.
F!xpc_e.book Seite 48 Dienstag, 16. Oktober 2001 6:07 18 Factory Settings 5.9 Factory Settings Before the configuration of FRITZ!X PC is adjusted by the user, it uses the original configuration set at the factory. For details on the factory settings, please see the section “Factory Settings” on page 38. FRITZ!X PC can be reset to its factory settings at any time by clicking the “Factory Settings” button in the Settings dialog, and then clicking “Yes” at the safety prompt.
F!xpc_e.book Seite 49 Dienstag, 16. Oktober 2001 6:07 18 Operation 6 Operation For complete instructions on dialing calls from your computer using the FRITZ!X configuration program, see the On-line Help. This chapter describes the use of features available on FRITZ!X PC extension telephones. Some of the functions described cannot be performed by pulse-dialing telephones. For details, see the section “Using Pulse-Dialing Telephones with FRITZ!X PC” on page 59.
F!xpc_e.book Seite 50 Dienstag, 16. Oktober 2001 6:07 18 Dialing External Calls Dialing External Calls with No Outgoing Caller ID (CLIR) This function prevents your number from being displayed on the telephone of the subscriber you call. Proceed as follows: N Pick up the handset. s31r Dial the sequence shown at left. Now you hear the external dial tone. M Dial the number you want to call.
F!xpc_e.book Seite 51 Dienstag, 16. Oktober 2001 6:07 18 Dialing Internal Calls 6.2 Dialing Internal Calls Dialing Internal Calls with Automatic Outside Dialing N Pick up the handset. You can hear the external dial tone immediately, since the extension is set for automatic outside dialing. R or ss Press the Hold button, or press the Asterisk button twice. You now hear the internal dial tone M Dial the desired extension number. Dialing Internal Calls Without Automatic Outside Dialing 6.
F!xpc_e.book Seite 52 Dienstag, 16. Oktober 2001 6:07 18 Hold 6.4 Hold The “Hold” feature allows you to free your extension momentarily without ending the connection. When your connection is on hold, you can talk to someone else in the room with you or dial a second telephone call without the original caller hearing you. When you have finished, you can return to the original connection. To place a call on hold and then reactivate it, proceed as follows: Call No. 1 You are talking on an active connection.
F!xpc_e.book Seite 53 Dienstag, 16. Oktober 2001 6:07 18 Alternating Between Calls 6.5 Alternating Between Calls Whenever you have one active connection and one caller on hold, you can switch from one call to the other as often as you want using the Hold button. To alternate between two connections, proceed as follows: Call No. 1 You are talking on an active connection. P R Press the Hold button. Call No. 1 is now on hold. M To begin a connection to Caller No. 2, dial the desired number. Call No.
F!xpc_e.book Seite 54 Dienstag, 16. Oktober 2001 6:07 18 Transfering Calls 6.6 Transfering Calls The “call transfer” function allows you to transfer a connection from one FRITZ!X PC extension to another. To do so, proceed as follows: Call No. 1 You are talking on an active connection. P R Press the Hold button. Call No. 1 is now on hold. M To announce the call to another internal user, dial his or her extension number. Call No. 2 You can now talk with the other internal user.
F!xpc_e.book Seite 55 Dienstag, 16. Oktober 2001 6:07 18 Call-back on Busy D Now all three participants can talk to and hear one another. If either of the other two callers hangs up, your connected with the remaining participant remains active. O You can end the three-party call by hanging up the handset. R2 You can also switch from the three-party call back to the original two-party connection. To do so, press the Hold button followed by “2”.
F!xpc_e.book Seite 56 Dienstag, 16. Oktober 2001 6:07 18 Picking Up Calls from Another Extension The call-back request is automatically cleared once the connection has been successfully completed. Such requests are also cleared by the ISDN provider after a given delay (Deutsche Telekom clears the call-back request after 45 minutes). Only one call-back request may be active at a time. 6.
F!xpc_e.book Seite 57 Dienstag, 16. Oktober 2001 6:07 18 Suspend/Resume Group calls do not ring at extensions for which the feature has been deactivated. Group calls can be enabled or disabled for each extension individually. 6.11 Suspend/Resume The “Suspend/Resume” feature (also known as “Terminal Portability” or TP) allows you to suspend a call and resume it from another terminal device connected to your ISDN line alongside FRITZ!X PC.
F!xpc_e.book Seite 58 Dienstag, 16. Oktober 2001 6:07 18 Using Keypad Messages 6.12 Using Keypad Messages FRITZ!X PC allows you to use keypad sequences. Your ISDN provider may allow you to access additional or future ISDN features, which may not be directly supported by your terminal equipment, by dialing Keypad Messages. Keypad Messages are sequences of keys to press on your telephone. In order for the ISDN PBX to interpret these sequences correctly, it must support the “Keypad Messages” feature.
F!xpc_e.book Seite 59 Dienstag, 16. Oktober 2001 6:07 18 Using Pulse-Dialing Telephones with FRITZ!X PC 6.14 Using Pulse-Dialing Telephones with FRITZ!X PC Not all of FRITZ!X PC’s features can be used with a pulse-dialing telephone.
F!xpc_e.book Seite 60 Dienstag, 16. Oktober 2001 6:07 18 Support 7 Support This chapter contains helpful hints to add to the convenience of FRITZ!X PC and solve minor problems that may arise. In case you need new drivers, further information or customer support, you will also find the addresses and phone numbers of AVM and FRITZ!X PC Support. 7.
F!xpc_e.book Seite 61 Dienstag, 16. Oktober 2001 6:07 18 Information and Updates l Readme file for the ISDN-Connector FRITZ!X PC: The Readme file contains current information which was not yet available at the time the manual was printed. – In the operating systems Microsoft Windows Me, 98, 95 and NT 4.0, the file “FRITZ!X PC Readme” can be found in the “AVM” program group after the software installation. – In the operating system Microsoft Windows 2000, the file README.DOC is found in the folder WINDOWS.
F!xpc_e.book Seite 62 Dienstag, 16. Oktober 2001 6:07 18 Tips & Tricks 7.2 Tips & Tricks This section contains configuration hints for FRITZ!X PC. Configuration to Ensure a Busy Signal If you are talking on a given extension when a second caller dials your number, and you cannot answer the call, the caller may or may not receive a busy signal, depending on your FRITZ!X PC settings. Example: Extension 1 has an active connection. An external caller dials the MSN assigned to Extension 1.
F!xpc_e.book Seite 63 Dienstag, 16. Oktober 2001 6:07 18 Troubleshooting 7.3 Troubleshooting Not all errors indicate defects in FRITZ!X PC or your terminal equipment. This section describes the most common error conditions with their most likely causes and remedies. Begin by performing the following checks: l Do the LEDs on your FRITZ!X PC indicate normal operation? The LED signals are described in the section “FRITZ!X PC LEDs” on page 11.
F!xpc_e.book Seite 64 Dienstag, 16. Oktober 2001 6:07 18 Troubleshooting No internal dial tone when you pick up the handset Check whether automatic outside dialing is disabled for the extension. Busy signal when...
F!xpc_e.book Seite 65 Dienstag, 16. Oktober 2001 6:07 18 Troubleshooting l A common mistake is that the extension has been assigned an MSN as its outgoing Caller ID, but not as a dialin number. In order for the extension to ring, you must either assign it a valid MSN as a dial-in number, or clear all of its MSN settings, both outgoing Caller ID and dialin numbers. l Check whether the FRITZ! communication software responds to incoming calls.
F!xpc_e.book Seite 66 Dienstag, 16. Oktober 2001 6:07 18 Assistance from FRITZ!X PC Support Some terminal devices can operate with either tone or pulse dialing. Check your terminal equipment. 7.4 Assistance from FRITZ!X PC Support Please use the information sources listed above before contacting FRITZ!X PC Support! For direct assistance, AVM offers FRITZ!X PC Support to provide help when problems arise during installation and the first steps of operation with FRITZ!X PC.
F!xpc_e.book Seite 67 Dienstag, 16. Oktober 2001 6:07 18 Assistance from FRITZ!X PC Support l An E-mail address or fax number at which you can be reached l Personal information like your name and address l The Product Identification Code printed on the back of your CD case. Support staff will always check this number to ensure that you are a registered user. l The operating system you use, e.g.
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