Operation Manual

Assistance from AVM Support
64 FRITZ! – 9 Information, Updates and Support
9.3 Assistance from AVM Support
Please use the information sources described above before
contacting the support.
For direct assistance, AVM Support is available to provide
help when problems arise during installation and your first
steps in operating FRITZ!.
The support desk can be reached by e-mail or by fax. AVM
Support then will contact you to assist in resolving your prob-
lem. You will receive an e-mail or a fax.
Should problems establishing connections arise, please try
to establish a test connection to the AVM Data Call Center
(ADC) before contacting Support. Please see the instructions
in the section “Your First Connection with FRITZ!data” from
page 40. Since the ADC receives a great number of calls,
please try several times if the line is busy. In the case of an
error, write down the exact wording of the error message.
Support requires this information to rectify the error.
Support by E-mail
Support requests can be sent to AVM by e-mail. Please use
the support request form at:
http://www.avm.de/en/service/support/
Fill out the form and send it to AVM support by clicking the
“Send” button.
Support by Fax
If necessary, you can reach FRITZ! Support at the fax number:
+49 (0)30 / 39 97 62 66
The following information should be included in your fax:
An e-mail address or fax number at which you can be
reached.
Personal data like your name and address.
The Product Identification Code which is printed on the
back of the CD case. Support staff will always check this
number to ensure that you are a registered user.