Operation Manual

Support by E-mail
FRITZ!Card PCI
– 6 Information, Updates and Support 45
Support by E-mail
Support requests can be sent to AVM by e-mail. Please use
the support request form on the AVM Internet pages at:
http://www.avm.de/en/service/support/
Fill out the form and send it to AVM support by clicking the
“Send” button.
Support by Fax
If necessary, you can reach FRITZ!Card Support at the fax
number:
+49 (0)30 / 39 97 62 66
The following information should be included in your fax:
z An e-mail address or fax number at which you can be
reached.
z Personal data like your name and address.
z The operating system you are using, such as Windows
XP or Windows Me.
z Is your ISDN-Controller FRITZ!Card PCI operating on a
PBX line?
z At what step of the installation or in which FRITZ! appli-
cation does an error message appear? What is the exact
wording of the message?
z Which software are you having problems with? What is
the exact wording of the message?
Once you have put together all of this information, please fax
them to AVM Support. We hope that the support team will be
able to assist you in resolving the problem to your satisfac-
tion.