Operation Manual

Assistance from AVM Support
FRITZ!Box Fon WLAN – 9 Information, Updates and Support 105
Select the product for which you require technical support.
Fill out the form and send it to AVM support by clicking the
“Send” button.
Support by Fax
If necessary, you can reach AVM Support at the fax number:
+49 (0)30 / 39 97 62 66
Your fax should contain the following information:
z Your name and address.
z An e-mail address or fax number at which you can be
reached.
z The serial number of the product. This number is print-
ed on the sticker on the base of the device. Support
staff will always check this number to ensure that you
are a registered user.
z Which operating system are you using (e.g., Windows
XP or Windows 98?)
z Is FRITZ!Box Fon WLAN connected using the USB cable
or the network cable?
z At what step of the installation or in which application
does an error message appear? What is the exact word-
ing of the message?
z With which USB driver version is FRITZ!Box Fon WLAN
installed? See the Device Manager for the version num-
ber.
z Which firmware does FRITZ!Box Fon WLAN use? The
firmware version is displayed on the “DSL Info” page of
the FRITZ!Box Fon WLAN user interface.
Once you have gathered this information, please fax it to
AVM Support. The Support team will assist you in resolving
your problem.