Operation Manual

Assistance From AVM Support
BlueFRITZ! USB – 7 Customer Service Guide 53
7.4 Assistance From AVM Support
Please take advantage of the information sources described
above before contacting AVM support.
AVM’s Support team is at your service with direct help when
problems arise, during installation, the initial configuration
and your first steps in operating the BlueFRITZ! USB.
The support desk can be reached by e-mail or by fax. AVM
Support then will contact you to assist in solving your
problem. You will receive an e-mail or a fax.
Should problems establishing connections to remote sites
arise, please try to establish a test connection to the AVM
Data Call Center (ADC) before contacting support. See the
instructions in the FRITZ! manual (FRITZ!data chapter). As the
ADC receives a great number of calls, please try several
times if the line is busy. In the case of an error, write down
the exact wording of the error message. Support requires
this information to rectify the error.
Support by E-mail
Support requests can be sent to AVM by e-mail. Please use
the Support request form at the AVM home page: Fill out the
form and send it to AVM support by clicking the “Send”
button. This form is available at:
www.avm.de/en/service
Support by Fax
If necessary, you can reach AVM Support at the fax number:
+49 (0)30 / 39 00 45 22
Have your “Product Identification Code” ready when you call.
This code is printed on the CD case. Support staff will always
check this number to ensure that you are a registered user.
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