Operation Manual

Assistance from AVM Support
BlueFRITZ! AP-X – 8 Information, Updates and Support 75
8.3 Assistance from AVM Support
Please take advantage of the information sources described
above before you contact AVM support.
AVM’s Support team is at your service with direct help when
problems arise, during installation, the initial configuration
and your first steps in operating the AVM BlueFRITZ! AP-X.
The support desk can be reached by e-mail or by fax. AVM
Support then will contact you to assist in solving your prob-
lem. You will receive an e-mail or a fax.
Should problems establishing connections to ISDN remote
sites arise, please try to establish a test ISDN connection to
the ADC before contacting support. For more information,
see the section “How Can I Dial Up a Connection” in the
FRITZ!data Help. As the ADC receives a great number of calls,
please try several times if the line is busy. In the case of an
error, write down the exact wording of the error message.
Support requires this information to rectify the error.
Support by e-mail
Support requests can be sent to AVM by e-mail. Please use
the AVM Support request form at:
www.avm.de/en/service/support
Select the product for which you require technical support.
Fill out the form and send it to AVM support by clicking the
“Send” button.
Support by Fax
If necessary, you can reach AVM Support at the fax number:
+49 (0)30 / 39 97 62 66
Have your “Product Identification Code” ready when you call.
This code is printed on the FRITZ! CD case. Support staff will
always check this number to ensure that you are a registered
user.