Operation Manual

Assistance from AVM Support
BlueFRITZ! AP-ISDN – 5 Information, Updates and Support 23
5.3 Assistance from AVM Support
Please use the information sources described above before
contacting the support.
For direct assistance, AVM Support is available to provide
help when problems arise during installation and your first
steps in operating BlueFRITZ! AP-ISDN.
The Support desk can be reached by e-mail or by fax. AVM
Support then will contact you to assist in resolving your prob-
lem. You will receive an e-mail or a fax.
Should problems establishing connections arise, please try
to establish a test connection to the AVM Data Call Center
(ADC) before contacting Support. See the instructions in the
FRITZ! manual (“FRITZ!data” chapter), which is included in
the INFO folder on the installation CD. Since the ADC receives
a great number of calls, please try several times if the line is
busy. In the case of an error, write down the exact wording of
the error message. Support requires this information to recti-
fy the error.
Update the software at any time by using the FRITZ!X applica-
tion to connect via Bluetooth to the CIP ISDN profile. If no ap-
propriate Bluetooth client is available for a connection from
BlueFRITZ! AP-ISDN to your computer, you can order a special
cable from AVM to connect BlueFRITZ! AP-ISDN to your comput-
er's USB. The update is then performed with the FRITZ!X config-
uration program. See also the section “Update” on page 19.
Support by E-mail
Support requests can be sent to AVM by e-mail. Please use
the support request form available at the AVM Internet home
page. Fill out the form and send it to AVM support by clicking
the “Send” button. This form is available at:
http://www.avm.de/en/service/support/