Specifications

Assistance from Support
82 ISDN-Controller B1 PCI v4.0 – 15 Information, Updates and Support
For faster file transfer, enable the options “2-channel trans-
fer” and “data compression”. No user name or password is
required for access to the ADC.
15.3 Assistance from Support
Please use the information sources described above before
contacting the support.
AVM’s Support team is at your service with direct help when
problems arise, during installation, the initial configuration
and your first steps in operating the ISDN-Controller B1 PCI
v4.0.
The support desk can be reached by e-mail or by fax. AVM
Support then will contact you to assist in solving your pro-
blem. You will receive an e-mail or a fax.
Should problems establishing connections to remote sites
arise, please try to establish a test connection to the AVM
Data Call Center (ADC) before contacting support. As the ADC
receives a great number of calls, please try several times if
the line is busy. In the case of an error, write down the exact
wording of the error message. Support requires this informa-
tion to rectify the error.
Support by E-mail
Support requests can be sent to AVM by e-mail. Please use
the AVM Support request form at:
www.avm.de/en/service/support
Fill out the form and send it to AVM support by clicking the
“Send” button.
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