Specifications

Support by Fax
118 AVM Access Server – 7 Updates, Registration and Support
Your fax should contain the following information:
An e-mail address or fax number where you can be reached.
Your name and address.
The Product Identification Code, found on your CD.
The AVM Access Server version you are using. The version number
can be found in the Readme file.
The number of the Microsoft Service Pack installed.
The operating system used on the computer on which you have in-
stalled the AVM Access Server (Windows XP, 2000 or NT).
The network protocols you are using.
The ISDN-Controller model installed in the AVM Access
Servercomputer. The version and build numbers of the ISDN-Con-
troller drivers.
The driver version and build numbers can be found in the “Read-
me” file in the driver installation directory of the AVM ISDN-Con-
troller. If you have installed FRITZ! on the AVM Access Server com-
puter, then the driver version can also be found in the FRITZ!ver-
sion window: select “Start / Programs / FRITZ! / FRITZ!version”. In
the “FRITZ!version” window, click the “System Information” but-
ton.
Note whether your ISDN-Controller is connected to a PBX exten-
sion line.
When you have gathered this information, you are ready to contact
AVM Support. We are confident that the Support team will be able to
help you find a satisfactory solution to your problem.