Specifications

Support by E-mail
AVM Access Server – 7 Updates, Registration and Support 117
3. The Access Server has a built-in function to generate a file
containing all the information about your configuration that may
be relevant to your support request.
– In the “Configuration” View of the AVM Access Server, select
the “Administration” folder and open the “Service and
Support” dialog page.
– In the “Support data” area, click the “Generate Support
Data...” button. The support data is saved in the file
SUPPORT.ZIP in the Access Server installation folder.
– You can send this file to AVM Support by e-mail.
4. In case of interoperability problems with third-party routers,
perform a packet trace of the PPP negotiation. See the section
“Packet Trace” from page 41 for instructions.
If you have trouble connecting to remote systems, start by setting up a
test connection to the AVM Data Call Center before you contact
Support.
Are you able to dial up a test connection to the AVM Data Call Cen-
ter (ADC) with the ISDN-Controller?
At what point in the installation procedure or in the program does
an error message occur?
What is the exact wording of the message?
If you are unable to connect to the ADC on the first attempt, try
again. All lines may be busy at peak hours.
Support by E-mail
You can send a Support query to AVM by e-mail. To do so, please use
the Support form on the AVM web site:
http://www.avm.de/en/service/support
Fill in the form and click the “Send” button to send the e-mail to AVM
Support.
Support by Fax
If you do not have Internet access, you can also contact Support by
telefax at the following number:
[phone]